Author: Ivan Zoot
Publisher:
ISBN: 9781709140112
Category :
Languages : en
Pages : 162
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Book Description
When measured against the total population, the idea of 100 more clients is barely a blip on the radar screen of the industry. That said, most of our lives and businesses would be significantly altered if we were able to capture just 100 more haircut clients than we currently have. One hundred new clients will not happen with one new client every day. Achieving a growth number like that will take some time, and it will take hard work. Growth of this type will build like a snowball rolling downhill.Building a clientele is a journey, not a single event or action. There are steps to take and processes to follow. This book is intended to be your guide book for this adventure.
Author: Nicole McInnes
Publisher: Macmillan
ISBN: 0374302847
Category : Juvenile Fiction
Languages : en
Pages : 400
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Book Description
A teen girl suffers from progeria, a rare disease that causes her to age rapidly. This is the story of three unlikely friends learning to live life to its fullest before ultimately letting it go.
Author: Joey Coleman
Publisher: Penguin
ISBN: 0735220034
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Author: Ivan Zoot
Publisher: Createspace Independent Publishing Platform
ISBN: 9781983420887
Category :
Languages : en
Pages : 240
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Book Description
Ivan Zoot shares a 365 day program in how to become a $100,000 haircutter. Everything you need to know is right here in an easy-to-use format.
Author: Niamh O'Keeffe
Publisher: Pearson UK
ISBN: 1292274271
Category : Business & Economics
Languages : en
Pages : 141
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Book Description
The first 100 days is a key indicator of success in your new role. With structured planning, commercial insights and leadership coaching, Niamh O'Keeffe provides all the crucial insights to empower any time-pressured leader to achieve the very best start. Through its focussed approach, practical advice and exercises, frequent check-ins and real-life examples, Your First 100 Days is your all in one guide to getting ahead. Structured in bite-sized chunks and arranged along a 100-day timeline, you can create, deliver and sustain an effective plan during this crucial early phrase to hit the ground running. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Author: Niamh O'Keeffe
Publisher: Pearson UK
ISBN: 0273779184
Category : Business & Economics
Languages : en
Pages : 115
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Book Description
Shows anyone coming into a new leadership role how to position themselves as an effective leader from day one and how to gain exceptional results from their team. We all know the importance of making a strong start in a new role. Nowhere is a leader’s success or failure more obvious than in the performance of their team. This quick read will help new leaders firmly establish themselves at a time of uncertainty and generate teams who perform at their maximum. This 100-minute read is 100% practical and breaks down the 100 day period into 5 sections: @ Start @ 30 Days @ 60 Days @ 90 Days @ End It shows you the targets you should be aiming to achieve by each deadline and provides assistance at every stage on reviewing your team’s performance and planning ahead. Containing case studies, lists, coaching notes and exercises, this is the ultimate accessible guide to leading a team
Author: Ivan Zoot
Publisher:
ISBN:
Category :
Languages : en
Pages : 90
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Book Description
How much should I charge for my haircuts? When should I raise my haircut price? How do I raise my haircut price? These questions, and many more, gnaw at the head and heart of every haircutter. No category of questions is asked of me more often. No decisions paralyze haircut professionals more than these seemingly huge and pivotal pricing issues. The good news is that these decisions can be easy to make. The better news is that these decisions are made based on data and math. Relief should come in knowing that when the emotion is removed from the decision-making process and best practices based on statistics, tracking and analysis are employed, pricing and financial decisions become logical, easy and fun. You can make the decisions with confidence and clarity. You can make these decisions in a timely manner to maximize your income and productivity.
Author: Casey Reason
Publisher: Triple Nickel Press
ISBN: 0982702922
Category : Business & Economics
Languages : en
Pages : 28
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Book Description
Casey Reason's 100 Days to Leadership Impact prepares leaders to make an impact in their first 100 days while creating momentum and setting expectations for day 101 and beyond. Every leader wants to be a force for positive change, bringing improvements or even a breakthrough to his or her organization. Leaders today are expected to make an impact on results quickly. Effective leaders do this not by making superhuman individual efforts, but by creating an organizational culture that is driven to learn, collaborate, innovate, and improve together. The resulting connected culture has exponentially increased learning power. Resourceful leaders use the science of how human emotions, mental models, and organizational history affect culture and work with, not against, those things to effect change and create a connected culture. The author describes four phases of the 100-day timeline to create a connected culture and make a leadership impact. Using vivid narratives to illustrate common leadership issues, the author provides step-by-step strategies to address each one. End-of-chapter reflection questions inspire readers to consider their own unique leadership styles. The four phases of the 100-day timeline are as follows: Phase 1 (Day 1 6): Creating a Lasting First Impression Phase 2 (Day 7 39): Getting in Motion Phase 3: (Day 40 69): Testing and Trusting Phase 4: (Day 70 100): Celebrating and Looking Forward
Author: Jeff Sands
Publisher: John Wiley & Sons
ISBN: 1119539994
Category : Business & Economics
Languages : en
Pages : 213
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Book Description
How to steer your business through times of financial distress and achieve sustained profitability Corporate Turnaround Artistry is a complete guide for entrepreneurial companies in times of financial distress—presenting effective strategies and proven methods to revive and rehabilitate your business. Uncertain economic times have significantly altered the financial resources available to struggling businesses. Narrowing margins and mounting internal and external pressure has taken their toll on many companies. Fortunately, most businesses can be repaired while maintaining their existing revenue structure. Offering practical steps that go beyond simple cost-cutting and sales-building advice, this invaluable guide teaches you how to control cash, secure financial relief, and develop a comprehensive turnaround plan that your employees, customers, and creditors will support. Business leaders and entrepreneurs often fall into the trap of assuming new debt when tough times strike. Author and Certified Turnaround Practitioner Jeff Sands shows that to many struggling businesses, more money is no longer the answer to the problem. Expert advice on topics including cashflow stabilization, short and long-term profit sustainability, lean management techniques, and more, provides the framework to timely and efficient corporate turnaround. From identifying the initial cash crisis to meeting with creditors and developing a plan, this essential resource will help you: Stabilize your financial liabilities and re-structure your debt Implement effective turnaround strategies without significant changes to your corporate structure Preserve the positions of your current employees and their community Give yourself a fresh start with a lean and agile business Thousands of businesses fall into financial stress every year—oftentimes in sudden and dramatic fashion—leaving CEOs and owners asking the question “How do I save my business”? Corporate Turnaround Artistry: Fix Any Business in 100 Days provides the answer.
Author: Shari Goldhagen
Publisher: Simon and Schuster
ISBN: 1481448587
Category : Young Adult Fiction
Languages : en
Pages : 352
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Book Description
Get well soon just won’t cut it in this quirky and poignant debut novel about a girl, her depression, and an aggressive amount of baked goods, as she struggles to simply stay afloat. Every other senior at Coral Cove High School might be mapping out every facet of their future this summer, but not Molly Byrne. She just wants to spend time (and maybe the rest of her life) watching Golden Girls reruns and hanging out with her cute coworker at FishTopia. Some days, they are the only things that get her out of bed. You see, for the past year, Molly’s been struggling with depression, and crushing on her therapist isn’t helping. But then again, neither is her mom, who is convinced that baking the perfect cake will cure her—as if icing alone can magically make her rejoin the swim team of care about the SATs. So when Molly finds out FishTopia is turning into a lame country diner, her already crummy life starts to fall even more out of her control, and soon she has to figure out what—if anything—is worth fighting for.
