Your Mother Would Be Proud PDF Download
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Author: Jenny Valentish
Publisher: ReadHowYouWant.com
ISBN: 1459613406
Category : Humor
Languages : en
Pages : 586
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Book Description
Whether it's cartwheeling naked across a rugby field in front of an audience of one billion (including your dad); playing eleven-minute soft rock tracks on night-shift radio as cover for some adult magazine fumblings; getting your appendix removed to avoid an English lesson; or stealing KISS's groupies and charging the champagne to Gene Simmons'...
Author: Jenny Valentish
Publisher: ReadHowYouWant.com
ISBN: 1459613406
Category : Humor
Languages : en
Pages : 586
Get Book
Book Description
Whether it's cartwheeling naked across a rugby field in front of an audience of one billion (including your dad); playing eleven-minute soft rock tracks on night-shift radio as cover for some adult magazine fumblings; getting your appendix removed to avoid an English lesson; or stealing KISS's groupies and charging the champagne to Gene Simmons'...
Author: Jeanne Bliss
Publisher: Penguin
ISBN: 0735217815
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Author: Paul Acampora
Publisher: Roaring Brook Press
ISBN: 1429976802
Category : Juvenile Fiction
Languages : en
Pages : 175
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Book Description
Zachary's mom just up and disappeared from their home in Copper Lake, Colorado. The good news is that Zachary and his dad are trying to move on, and Falls, Connecticut is just the place for a fresh start. With the help of a new friend, Rachel, and her brother Teddy, Zachary is learning about new beginnings, the power of forgiveness, and the quirky people that make life interesting.
Author: Bertha Westbrook Reid
Publisher:
ISBN:
Category :
Languages : en
Pages : 130
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Book Description
Author: Fehu Kazuno
Publisher: Cross Infinite World
ISBN: 1945341637
Category : Young Adult Fiction
Languages : en
Pages : 322
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Book Description
The time for obscurity has ended. “The Beginning of the End” has begun! Reincarnated into a world eerily similar to his favorite 4x strategy game, Takuto is ready to take his evil empire of Mynoghra to the next level. To do that, he’ll need to make contact with the outside world. With Atou and the Dark Elves at his side, there’s nothing this normal-teenager-turned-evil-god can’t do! Explore, Expand, Exploit, Exterminate! A tactical fantasy world is waiting for heroes like you! Join Eternal Nations today!
Author: J.A.Cauldwell
Publisher: Pennod Press
ISBN: 1917145039
Category : Fiction
Languages : en
Pages : 393
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Book Description
From the past comes magic, from the present, danger, gradually colliding. Bereavement stalks the corridors of power as treason brews in the taverns of Oedran. Sibling jealousy threatens the stability of the FitzAlcis’ empire whose stories tell of magic and mundanity. Strangers weave a tale of power unaware of their destination. There are beginnings and ends so tangled that any one may be both. When the lives of King Adeone and Sergeant Wynfeld become inextricably linked one fateful day, neither expects a chance encounter to become a dance of destinies. As Wynfeld grapples with his new life in Oedran, Adeone must protect those he loves. Soon danger closes in. Can Wynfeld hunt down the men threatening the King in time?
Author: Don Farrands
Publisher: Simon and Schuster
ISBN: 1925520544
Category : History
Languages : en
Pages : 469
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Book Description
This is the true story of a young Australian soldier whose life of opportunity was challenged by trauma and salvaged by strength. Nelson Ferguson, from Ballarat, was a stretcher-bearer on the Western Front in France in World War I. He survived the dangers of stretcher-bearing in some of Australia's most horrific battles: the Somme, Bullecourt, Ypres and Villers-Bretonneux. In April 1918, at Villers-Bretonneux, he was severely gassed. His eyes were traumatised, his lungs damaged. Upon his return home, he met and married Madeline, the love of his life, started a family, and resumed his career teaching art. But eventually the effects of the mustard gas claimed his eyesight, ending his career. Courageously enduring this consequence of war, he continued contributing to society by assisting his son and son-in-law in their stained-glass window business. Advances in medicine finally restored his sight in 1968, allowing him to yet again appreciate the beauty around him, before his death in 1976. The story of this Anzac will stir your soul. It is a story of war and bravery, pain and strength, hope and miracles. “remarkable…. deeply personal” - Barry Jones AC “extremely moving, vivid, and highly informative” - Nigel Westlake (Australian composer)
Author: . . . Thomas
Publisher:
ISBN: 9780578910284
Category :
Languages : en
Pages :
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 500
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Book Description
Author: David B. Coe
Publisher: Macmillan
ISBN: 0765316390
Category : Fiction
Languages : en
Pages : 368
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Book Description
With the magical Qirsi people weakened by the decimation of the plague, their unmagical enemies see an opportunity to defeat them and take back lands lost in an ancient war in this exciting sequel to the epic fantasy "The Sorcerers' Plague."
