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Author: Tony Fielek
Publisher: Xlibris Corporation
ISBN: 1493125532
Category : Self-Help
Languages : en
Pages : 54
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Book Description
Using tested motivational and persuasive methods, this detailed program will show how you can influence the key people who are important to your success in your social life, career and personal relationships.
Author: Tony Fielek
Publisher: Xlibris Corporation
ISBN: 1493125532
Category : Self-Help
Languages : en
Pages : 54
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Book Description
Using tested motivational and persuasive methods, this detailed program will show how you can influence the key people who are important to your success in your social life, career and personal relationships.
Author: Ashvin Vaidyanathan
Publisher: John Wiley & Sons
ISBN: 1119624614
Category : Business & Economics
Languages : en
Pages : 297
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Book Description
The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.
Author: Mark Von Rosing
Publisher: Morgan Kaufmann
ISBN: 012800472X
Category : Business & Economics
Languages : en
Pages : 819
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Book Description
The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market. This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage. Learn what Business Process is and how to get started Comprehensive historical process evolution In-depth look at the Process Anatomy, Semantics and Ontology Find out how to link Strategy to Operation with value driven BPM Uncover how to establish a way of Thinking, Working, Modelling and Implementation Explore comprehensive Frameworks, Methods and Approaches How to build BPM competencies and establish a Center of Excellence Discover how to apply Social BPM, Sustainable and Evidence based BPM Learn how Value & Performance Measurement and Management Learn how to roll-out and deploy process Explore how to enable Process Owners, Roles and Knowledge Workers Discover how to Process and Application Modelling Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement Practical continuous improvement with the way of Governance Future BPM trends that will affect business Explore the BPM Body of Knowledge
Author: James E. Mauch
Publisher: Taylor & Francis US
ISBN:
Category : Education
Languages : en
Pages : 378
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Book Description
Thoroughly updated to reflect the most recent trends in thesis/dissertation (T/D) preparation and research, the Fourth Edition examines confidentiality and privacy in Internet communications and considers the accuracy and reliability of Internet-reported research ... furnishes a new discussion on qualitative research ... focuses attention on intellectual property issues ... supplies a new section on the appropriate use of animal subjects ... details the historical background of advanced degrees ... and much more.
Author: P.N. Sharratt
Publisher: Springer Science & Business Media
ISBN: 9400914555
Category : Science
Languages : en
Pages : 333
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Book Description
Batch processes are used to manufacture many fine organic chemicals, and as such they can be considered to underpin much of the modern chemical industry. Despite widespread use and a consequent huge contribution to wealth creation, batch processes have attracted limited attention outside the user industries. Batch chemicals processing uses a number of core techniques and technologies, such as scheduling and sequence control, agitation and batch filtration. The combination of these technologies with often complex chemistry, the multi-purpose nature of much of this type of plant, the distinctive safety and environmental issues, and a fast moving commercial environment makes the development of a successful batch process a considerable challenge for the chemist or engineer. The literature on the topics covered in this book is fragmented and often not easily accessible, so this handbook has been written to address this problem and to bring together design and process analysis methods in the core areas of batch process design. By combining the science and pragmatism required in the development of successful batch processes this new book provides answers to real problems in an accessible and concise way. Written by an international team of authors drawn from industry, consulting and academe, this book is an essential part of the library of any chemist, technologist or engineer working on the development of new or existing batch processes.
Author: Ronald D. Francis
Publisher: Anthem Press
ISBN: 1783080434
Category : Business & Economics
Languages : en
Pages : 184
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Book Description
‘The Meetings Handbook: Formal Rules and Informal Processes’ is a comprehensive manual to the rules and formal procedures of meetings, as well as a useful guide to understanding the informal processes that underlie their success. The handbook explains the formal issues of meeting processes, including the setting of agendas and the putting forward of formal motions, and canvasses informal aspects such as preparatory work and the reading of participants’ nonverbal messages. It also offers insight into how to chair meetings, as well as guidance on how to deal with those who seek to subvert the formal rules. A unique accompaniment to the more conventional legal books, which act as good formal guides, ‘The Meetings Handbook’ also provides supplementary examples of constitutions, agendas, minutes and an ethical code. In order to make the material readily useable, the book is divided into sections that may act as stand-alone guides to specific meetings issues and strategies, thus making it the perfect tool for the busy professional.
Author: Jonathan Love
Publisher: Springer Science & Business Media
ISBN: 1846282829
Category : Technology & Engineering
Languages : en
Pages : 1064
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Book Description
This book distils into a single coherent handbook all the essentials of process automation at a depth sufficient for most practical purposes. The handbook focuses on the knowledge needed to cope with the vast majority of process control and automation situations. In doing so, a number of sensible balances have been carefully struck between breadth and depth, theory and practice, classical and modern, technology and technique, information and understanding. A thorough grounding is provided for every topic. No other book covers the gap between the theory and practice of control systems so comprehensively and at a level suitable for practicing engineers.
Author: Richard DuFour
Publisher: Solution Tree Press
ISBN: 1935249894
Category : Education
Languages : en
Pages : 318
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Book Description
Like the first edition, the second edition of Learning by Doing: A Handbook for Professional Learning Communities at Work helps educators close the knowing-doing gap as they transform their schools into professional learning communities (PLCs).
Author: Alex Maccaw
Publisher: Alex Maccaw
ISBN: 9781737438700
Category : Business & Economics
Languages : en
Pages : 302
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Book Description
This handbook is the practical guide to becoming a great manager. It covers all the major topics including hiring, coaching, feedback, one-on-ones, and decision making. It also covers some of softer, but equally important, topics like conflict resolution and mental health. Great management changes lives. In fact, it's one of the most single overlooked pieces of leverage in the world. Great managers are remembered like great teachers, inspirations who help others soar. That's why it's such a shame management training is so often overlooked. Successful individual-contributors are rewarded with a 'promotion' into management and then, more often than not, left to sink or swim. If you're a new manager, this book will shine a friendly light on the road ahead. And if you're an old dog, perhaps it'll teach you a trick or two. This handbook was written by Alex MacCaw and stress-tested at a company called Clearbit.
Author: Nick Mehta
Publisher: John Wiley & Sons
ISBN: 1119167965
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
