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Author: Aye W. Omuso
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: Aye W. Omuso
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: Georg Hodosi
Publisher: Springer
ISBN: 3030059251
Category : Computers
Languages : en
Pages : 43
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Book Description
This book addresses the buying organizations' perspective on risks, relationships and success factors for accomplishing a successful IT Outsourcing (ITO). Today’s landscape in ITO is complex and these perspectives are important in ITO and therefore there is still a need for it to be further explored. Furthermore the studies concerned the risks, relationships and success factors in ITO need to be extended in more large companies from different countries to better understand how we could improve the ITO in these companies. In order to address this issue the authors of this book have performed different studies that span about 10 years concerning the risks, relationships and success factors in ITO in large companies in Sweden. The authors have focused on both theoretical and practical aspects concerning risks, relationships and success factors in ITO and they have used transaction cost theory, agency theory and core competency theory as main theories to support their research. The data concerning this study has been collected at two different times during the last 10 years with about five years' difference between them. In this way the performed research has enabled a comparison of the data collected on two different periods in time including of the related changes. The book will help researchers in ITO as well as practitioners like ITO decision makers in large companies to understand how to mitigate the ITO risks, improve their ITO relationships and identify the ITO success factors.
Author: Chris Lonsdale
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Key texts in managing outsourcing risks are outlined in this study along with a critical analysis of the operational tools and techniques which dominate academic/practitioner thinking.
Author: Stefan Blumenberg
Publisher: ibidem-Verlag / ibidem Press
ISBN: 3838259963
Category : Business & Economics
Languages : en
Pages : 176
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Book Description
Sound contracts are an obvious necessity for an IT outsourcing relationship, but they are by far not the only prerequisite for achieving a truly successful relationship. Companies that establish successful outsourcing implement active relationship management in order to reach a good relationship quality. However, relationship quality as a central concept in IT outsourcing governance has not been thoroughly analyzed and applied yet, neither in scientific literature nor in practice. Stefan Blumenberg addresses these shortcomings and shows how relationship quality can be measured as a seven-dimensional construct and which are the crucial factors that are required to achieve high-quality relationships. Based on a case study series with 18 banks and their respective IT service providers in Germany, Blumenberg demonstrates that knowledge transfer mechanisms strongly influence relationship quality. Banks with clearly defined contact structures (e.g. retained organizations) and knowledge transfer mechanisms for exchanging implicit and explicit knowledge (e.g. trainings, job rotation) exhibit a good relationship quality and, as a result, achieve a successful outsourcing relationship.
Author: Bob McGannon
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Successful outsourcing relationships don't happen by accident. There are crucial elements and attitudes that make an outsourced account a success. In this course, instructor Bob McGannon reviews the characteristics of productive and healthy outsourcing environments and how client and outsourcing management and employees can contribute to that success. Bob goes over the significant reasons that companies choose outsourcing and how different reasons should generate different management approaches. He also explains the conditions where an outsourcer is treated as a vendor or partner, then covers the requirements and prioritization of services included in the outsourcing engagement. Bob describes effective service request processes and steps you through how an outsourcer can participate in strategy planning. In conclusion, Bob gives you an exercise to find the pitfalls in an outsourcing scenario. Note: This course was created by Bob McGannon. We are pleased to host this training in our library.
Author: St.Amant, Kirk
Publisher: IGI Global
ISBN: 1605667714
Category : Computers
Languages : en
Pages : 2511
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Book Description
"This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.
Author: Murat Kaya
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
This paper addresses the concept of quality risk in outsourcing. Recent trends in outsourcing extend a contract manufacturer's (CM's) responsibility to several functional areas such as research and development and design in addition to manufacturing. This trend enables an original equipment manufacturer (OEM) to focus on sales and pricing of its product. However, increasing CM responsibilities also suggest that the OEM's product quality is mainly determined by its CM. We identify two factors that cause quality risk in this outsourcing relationship. First, the CM and the OEM may not be able to contract on quality; second, the OEM may not know the cost of quality to the CM. We characterize the effects of these two quality risk factors on the firms' profits and on the resulting product quality. We determine how the OEM's pricing strategy affects quality risk. We show, for example, that the effect of noncontractible quality is higher than the effect of private quality cost information when the OEM sets the sales price after observing the product's quality. We also show that committing to a sales price mitigates the adverse effect of quality risk. To obtain these results, we develop and analyze a three-stage decision model. This model is also used to understand the impact of recent information technologies on profits and product quality. For example, we provide a decision tree that an OEM can use in deciding whether to invest in an enterprise-wide quality management system that enables accounting of quality related activities across the supply chain.
Author: Judith Hale
Publisher: John Wiley & Sons
ISBN: 078798289X
Category : Business & Economics
Languages : en
Pages : 194
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Book Description
In this book, human resource management and training expert Judy Hale demystifies training outsourcing and details how companies can successfully outsource their training and development needs—from the entire learning function to selected services and programs. It also covers the labyrinth of contractual, interpersonal, and legal dimensions inherent in any decision to partner with another service provider. Filled with practical tips, guidelines, and plenty of tools, this book explains how to determine What type of external resources will be required What to expect of external resources What will be required in terms of program deliverables, reports, quality assurance, risk management, and reporting relationships The level of readiness to outsource deliverables ranging from managing the training and development function to specific program elements The contractual elements that best protect an organization’s interests How to collaborate effectively with all of the functions involved in outsourcing decisions
Author: Narasimha Paravastu
Publisher:
ISBN: 9781109879872
Category : Business
Languages : en
Pages : 254
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Book Description
Successful post-contract relationships determine whether an IT outsourcing project is fully successful, partially successful or a failure. The purpose of this study is to further the understanding of IT outsourcing relationships in the post-contract phase. This study adopts a social exchange theory perspective and examines the impact of trust in IT outsourcing vendor, various modes of trust and trustworthiness factors, perceptions of risk, perceptions of strategic salience and service quality on relationship quality and outsourcing success. Perceptions of trustworthiness of the vendor, and the various bases of IT outsourcing decision making such as institution-based trust, transference-based trust, calculative-based trust and the past experiences with the vendor and their impact on the trust in vendor are examined in an IT outsourcing context.
Author: Gupta, Amar
Publisher: IGI Global
ISBN: 1599049732
Category : Business & Economics
Languages : en
Pages : 440
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Book Description
"This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, would make an invaluable addition to any reference library"--Provided by publisher.
