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Author: Mark O'Loughlin
Publisher: Van Haren
ISBN: 9087535724
Category : Education
Languages : en
Pages : 178
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Book Description
Note: This book is available in several languages: Japanese, English. The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.
Author: Troy DuMoulin
Publisher: Van Haren
ISBN: 9087532210
Category : Education
Languages : en
Pages : 118
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Book Description
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Author: Tim Woodruff
Publisher: Packt Publishing Ltd
ISBN: 1788626907
Category : Computers
Languages : en
Pages : 1330
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Book Description
Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.
Author: Mark O'Loughlin
Publisher: Van Haren
ISBN: 9087535724
Category : Education
Languages : en
Pages : 178
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Book Description
Note: This book is available in several languages: Japanese, English. The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.
Author: Jason Sachowski
Publisher: CRC Press
ISBN: 0429805829
Category : Law
Languages : en
Pages : 386
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Book Description
Implementing Digital Forensic Readiness: From Reactive to Proactive Process, Second Edition presents the optimal way for digital forensic and IT security professionals to implement a proactive approach to digital forensics. The book details how digital forensic processes can align strategically with business operations and an already existing information and data security program. Detailing proper collection, preservation, storage, and presentation of digital evidence, the procedures outlined illustrate how digital evidence can be an essential tool in mitigating risk and redusing the impact of both internal and external, digital incidents, disputes, and crimes. By utilizing a digital forensic readiness approach and stances, a company’s preparedness and ability to take action quickly and respond as needed. In addition, this approach enhances the ability to gather evidence, as well as the relevance, reliability, and credibility of any such evidence. New chapters to this edition include Chapter 4 on Code of Ethics and Standards, Chapter 5 on Digital Forensics as a Business, and Chapter 10 on Establishing Legal Admissibility. This book offers best practices to professionals on enhancing their digital forensic program, or how to start and develop one the right way for effective forensic readiness in any corporate or enterprise setting.
Author: Tom Laszewski
Publisher: Packt Publishing Ltd
ISBN: 1787284891
Category : Computers
Languages : en
Pages : 348
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Book Description
Learn and understand the need to architect cloud applications and migrate your business to cloud efficiently Key Features Understand the core design elements required to build scalable systems Plan resources and technology stacks effectively for high security and fault tolerance Explore core architectural principles using real-world examples Book Description Cloud computing has proven to be the most revolutionary IT development since virtualization. Cloud native architectures give you the benefit of more flexibility over legacy systems. To harness this, businesses need to refresh their development models and architectures when they find they don’t port to the cloud. Cloud Native Architectures demonstrates three essential components of deploying modern cloud native architectures: organizational transformation, deployment modernization, and cloud native architecture patterns. This book starts with a quick introduction to cloud native architectures that are used as a base to define and explain what cloud native architecture is and is not. You will learn what a cloud adoption framework looks like and develop cloud native architectures using microservices and serverless computing as design principles. You’ll then explore the major pillars of cloud native design including scalability, cost optimization, security, and ways to achieve operational excellence. In the concluding chapters, you will also learn about various public cloud architectures ranging from AWS and Azure to the Google Cloud Platform. By the end of this book, you will have learned the techniques to adopt cloud native architectures that meet your business requirements. You will also understand the future trends and expectations of cloud providers. What you will learn Learn the difference between cloud native and traditional architecture Explore the aspects of migration, when and why to use it Identify the elements to consider when selecting a technology for your architecture Automate security controls and configuration management Use infrastructure as code and CICD pipelines to run environments in a sustainable manner Understand the management and monitoring capabilities for AWS cloud native application architectures Who this book is for Cloud Native Architectures is for software architects who are keen on designing resilient, scalable, and highly available applications that are native to the cloud.
Author: Phyliss Drucker
Publisher:
ISBN: 9780117082915
Category : Electronic commerce
Languages : en
Pages : 0
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Book Description
This is a practical guide for those in IT service management who create and develop efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. The author defines the service request catalogue and goes onto to show how to optimally design and create a successful customer experience. This is a frequently confused area and the author provides practical guidance as well as distinguish the differences between defined services and requests associated with them. Also included are topics such as integrating governance, tool considerations and catalogue measurement and improvement
Author: Troy DuMoulin
Publisher: Van Haren
ISBN: 9401801169
Category : Education
Languages : en
Pages : 117
Get Book
Book Description
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations.Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availabilityStandard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planningControls over consumption of services are enhancedThe fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Author: The Library of Congress
Publisher: Chronicle Books
ISBN: 1452158584
Category : Antiques & Collectibles
Languages : en
Pages : 229
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Book Description
From the archives of the Library of Congress: “An irresistible treasury for book and library lovers.” —Booklist (starred review) The Library of Congress brings book lovers an enriching tribute to the power of the written word and to the history of our most beloved books. Featuring more than two hundred full-color images of original catalog cards, first edition book covers, and photographs from the library’s magnificent archives, this collection is a visual celebration of the rarely seen treasures in one of the world’s most famous libraries and the brilliant catalog system that has kept it organized for hundreds of years. Packed with engaging facts on literary classics—from Ulysses to The Cat in the Hat to Shakespeare’s First Folio to The Catcher in the Rye—this is an ode to the enduring magic and importance of books. “The Card Catalog is many things: a lucid overview of the history of bibliographic practices, a paean to the Library of Congress, a memento of the cherished card catalogs of yore, and an illustrated collection of bookish trivia . . . . The illustrations are amazing: luscious reproductions of dozens of cards, lists, covers, title pages, and other images guaranteed to bring a wistful gleam to the book nerd’s eye.” —The Washington Post
Author: Robin Cherry
Publisher: Princeton Architectural Press
ISBN: 9781568987392
Category : Art
Languages : en
Pages : 274
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Book Description
Since 1872 when traveling salesman Aaron Montgomery Ward realized he could eliminate the middleman and sell goods directly to his customers, Americans have had an ongoing love affair with the mail-order catalog, which continues undiminished even in today's online-driven world. The practical can find deals on furniture and clothing in L.L.Bean and Sears, the extravagant can consider his and hers matching helicopters, windmills, hot-air balloons, and submarines in the Neiman Marcus Fantasy Catalog; those looking to get their pulses racing can browse Victoria's Secret and Abercrombie & Fitch; while our inner swashbuckler can travel the world through the pages of the J. Peterman Owner's Manual where Moroccan caftans, Russian Navy t-shirts, and wooden water buckets from rural China entice the imagination. In Catalog: The Illustrated History of Mail Order Shopping, Robin Cherry traces the timeline of these snapshots from American history and discovers along the way how we dressed, decorated our houses, worked, played, and got around. From corsets to bell-bottoms, from baby-doll dresses and Doc Martens all the way to iPods, the history of these catalogs is the history of our lives and our culture. GIs during World War II were kept company by the models in the pages of lingerie catalogs; hockey goalies fashioned makeshift shin guards out of them during the Great Depression, and creative children across the country still play with homemade paper dolls cut from clothing catalogs. A number of celebrities got their start modeling for catalogs: Gregory Peck, Lauren Bacall, Katherine Heigl, Matthew Fox, and Angelina Jolie. Jimi Hendrix and Bob Dylan both got their first guitars from the Sears catalog. Organized into categories such as clothing, food, animals, and houses, author Robin Cherry explores the vivid stories behind Sears, Montgomery Ward, Lillian Vernon, Harry & David, Jackson & Perkins, and of course, 45 years of the Neiman Marcus Christmas Book. Insightful historical commentary places these catalogs in their social context, making this book a visual pleasure and a historically important piece of Americana.
Author: Great Britain. Office of Government Commerce
Publisher: The Stationery Office
ISBN: 0113310471
Category : Business & Economics
Languages : en
Pages : 386
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Book Description
The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
