The Road to Better Public Services PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download The Road to Better Public Services PDF full book. Access full book title The Road to Better Public Services by G. Bruce Doern. Download full books in PDF and EPUB format.
Author: G. Bruce Doern
Publisher: IRPP
ISBN: 9780886451684
Category : Political Science
Languages : en
Pages : 130
Get Book Here
Book Description
This report examines how to improve the way governments serve Canadians using case studies of five agencies of the Canadian Federal Government, including their attempts to improve service delivery and the constraints or obstacles they face as they seek to make such improvements. The agencies studied include the Canada Communication Group (formerly the Queen's Printer); the Passport Office; the Geological Survey of Canada; the Aboriginal Business Canada program in Industry Canada; and the Marketing Practices Branch of the Bureau of Competition Policy in Industry Canada. The report examines the concept of service as it relates to the theory of bureaucracy, implementation theory and the policy instrument mix, and the institutional economics of bureaucracy; the re-invention of government theory; and the four service attributes.
Author: G. Bruce Doern
Publisher: IRPP
ISBN: 9780886451684
Category : Political Science
Languages : en
Pages : 130
Get Book Here
Book Description
This report examines how to improve the way governments serve Canadians using case studies of five agencies of the Canadian Federal Government, including their attempts to improve service delivery and the constraints or obstacles they face as they seek to make such improvements. The agencies studied include the Canada Communication Group (formerly the Queen's Printer); the Passport Office; the Geological Survey of Canada; the Aboriginal Business Canada program in Industry Canada; and the Marketing Practices Branch of the Bureau of Competition Policy in Industry Canada. The report examines the concept of service as it relates to the theory of bureaucracy, implementation theory and the policy instrument mix, and the institutional economics of bureaucracy; the re-invention of government theory; and the four service attributes.
Author: Mark A. Abramson
Publisher: Rowman & Littlefield
ISBN: 1538121719
Category : Political Science
Languages : en
Pages : 264
Get Book Here
Book Description
In recognition of its 20th anniversary, The IBM Center for the Business of Government offers a retrospective of the most significant changes in government management during that period and looks forward over the next 20 years to offer alternative scenarios as to what government management might look like by the year 2040. Part I will discuss significant management improvements in the federal government over the past 20 years, based in part on a crowdsourced survey of knowledgeable government officials and public administration experts in the field. It will draw on themes and topics examined in the 350 IBM Center reports published over the past two decades. Part II will outline alternative scenarios of how government might change over the coming 20 years. The scenarios will be developed based on a series of envisioning sessions which are bringing together practitioners and academics to examine the future. The scenarios will be supplemented with short essays on various topics. Part II will also include essays by winners of the Center’s Challenge Grant competition. Challenge Grant winners will be awarded grants to identify futuristic visions of government in 2040. Contributions by Mark A. Abramson, David A. Bray, Daniel J. Chenok, Lee Feldman, Lora Frecks, Hollie Russon Gilman, Lori Gordon, John M. Kamensky, Michael J. Keegan, W. Henry Lambright, Tad McGalliard, Shelley H. Metzenbaum, Marc Ott, Sukumar Rao, and Darrell M. West.
Author: Sean Worth
Publisher:
ISBN: 9781907689499
Category : Muncipal services
Languages : en
Pages : 56
Get Book Here
Book Description
Author: World Bank
Publisher: World Bank Publications
ISBN: 9780821361405
Category : Business & Economics
Languages : en
Pages : 276
Get Book Here
Book Description
This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author: Peter C. Humphreys
Publisher: Institute of Public Administration
ISBN: 9781902448008
Category : Administrative agencies
Languages : en
Pages : 108
Get Book Here
Book Description
Author: Charlotte Pell
Publisher: Triarchy Press
ISBN: 1908009934
Category : Business & Economics
Languages : en
Pages : 192
Get Book Here
Book Description
Case studies of The Vanguard Method being used to deliver radical change in the public sector
Author: Tony Dean
Publisher: FriesenPress
ISBN: 146026973X
Category : Education
Languages : en
Pages : 222
Get Book Here
Book Description
For decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can't own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing public services in the 21st century, including the need for systemic cultural change, enhanced governance, evidence-informed policy and program design, and shared approaches to service delivery. Based on case studies and interviews, supplemented by first person experience, Building Better Public Services will take you inside the world of public services in Canada and the United Kingdom to explore capacity building successes and lessons learned. The book offers insights into innovations that will inform public servants as they work to improve services for citizens and gives directional advice and observations on the importance of public services leadership, an area rarely explored in business leadership literature. "An essential handbook on how to improve public policy and services. This is not yet another book focused primarily on making government smaller or driven by an ideology of austerity. It is rather grounded in a deep appreciation of the importance of public service to our quality of life and well-being and of the great advantages Canada's professional, nonpartisan public service affords. Drawing on examples across Canada and internationally of what works and what does not, Tony offers concrete recommendations for building a more citizen-centred, open, collaborative public service." -Alex Himelfarb - Former Clerk of the Privy Council - Government of Canada, and current Chair of WWF-Canada and the Canadian Alliance to End Homelessness. "I hope Tony Dean's reflections bring a long overdue debate to a critical subject - how to make public services work better. Innovation in the public sector is a subject that cries out for real discussion, and Tony has done us all a great favour by analysing these issues with commitment and flair. It's not about cutting things, it's about creativity and getting things done, breaking down silos and making it happen." -Bob Rae - Lawyer, negotiator, and Ontario's 21st Premier. "This is a book written by someone who knows the day to day challenges and reality of making governments work. It should be read by both current and future politicians and public servants who want to improve their governments' focus on outcomes for, and with, citizens. Dean underpins this book with relentlessly wanting to achieve more. He celebrates the passion, commitment and innovation of public servants but is not blind to the need for change." --Ray Shostak - International Government Adviser and former head of the Prime Minister's Delivery Unit and Director General, Performance, HM Government (UK)
Author: James L. Perry
Publisher: University of Pennsylvania Press
ISBN: 0812252047
Category : Political Science
Languages : en
Pages : 296
Get Book Here
Book Description
Expert analysis of American governance challenges and recommendations for reform Two big ideas serve as the catalyst for the essays collected in this book. The first is the state of governance in the United States, which Americans variously perceive as broken, frustrating, and unresponsive. Editor James Perry observes in his Introduction that this perception is rooted in three simultaneous developments: government's failure to perform basic tasks that once were taken for granted, an accelerating pace of change that quickly makes past standards of performance antiquated, and a dearth of intellectual capital that generate the capacity to bridge the gulf between expectations and performance. The second idea hearkens back to the Progressive era, when Americans revealed themselves to be committed to better administration of their government at all levels—federal, state, and local. These two ideas—the diminishing capacity for effective governance and Americans' expectations for reform—are veering in opposite directions. Contributors to Public Service and Good Governance for the Twenty-First Century explore these central ideas by addressing such questions as: what is the state of government today? Can future disruptions of governance and public service be anticipated? What forms of government will emerge from the past and what institutions and structures will be needed to meet future challenges? And lastly, and perhaps most importantly, what knowledge, skills, and abilities will need to be fostered for tomorrow's civil servants to lead and execute effectively? Public Service and Good Governance for the Twenty-First Century offers recommendations for bending the trajectories of governance capacity and reform expectations toward convergence, including reversing the trend of administrative disinvestment, developing talent for public leadership through higher education, creating a federal civil service to meet future needs, and rebuilding bipartisanship so that the sweeping changes needed to restore good government become possible. Contributors: Sheila Bair, William W. Bradley, John J. DiIulio, Jr., Angela Evans, Francis Fukuyama, Donald F. Kettl, Ramayya Krishnan, Paul C. Light, Shelley Metzenbaum, Norman J. Ornstein, James L. Perry, Norma M. Riccucci, Paul R. Verkuil, Paul A. Volcker.
Author: Charlotte Pell
Publisher: Triarchy Press
ISBN: 1908009705
Category : Political Science
Languages : en
Pages : 155
Get Book Here
Book Description
This latest collection of Case Studies spells out the kind of dramatic performance improvements that have been consistently achieved in the NHS, the emergency services and a wide range of local authority departments. It's a handbook for anyone faced with the apparently impossible task of improving service levels and dramatically cutting costs. The Case Studies demonstrate again and again just how much can be achieved in a relatively short time using a Systems Thinking approach - transforming the lives of service users for the better in the process.
Author: Norman Flynn
Publisher: SAGE Publications Limited
ISBN: 1529679656
Category : Political Science
Languages : en
Pages : 277
Get Book Here
Book Description
In an era marked by unprecedented challenges, from the climate crisis to the rise of populism, the ways to manage public sector organisations have dramatically changed. In the eighth edition of this bestselling textbook, Flynn and Asquer offer the definitive introduction to public administration. Now substantially revised and updated throughout, this text reflects the latest approaches, tools and techniques that help governments respond to the multifaceted problems facing societies today and pre-empt those of tomorrow. Recognising the importance of context, Public Sector Managementunderscores that one-size-fits-all management practices are inadequate. Learn how public sector management adapts to changing political climates and societal pressures and be guided through the intricacies of making evidence-based policies while acknowledging the political dynamics that shape them. Updates to the eighth edition include: · A Global Perspective: Explore variations in public sector management shaped by cultural, historical, and institutional contexts, and gain a deep understanding of how governments address challenges in unique ways. · Balancing Theory and Practice: the new edition offers amore detailed and holistic perspective on public sector management by bringing in the latest theoretical insights and real-world public sector management practices. · Adapting to Change and tacking today’s issues: Confront the challenges faced in the age of technology, from artificial intelligence to Big Data; the climate crisis and clean energy transitions; and resulting from the latest geopolitical shifts including workforce migration to the erosion of trust in democracies. · A Call for Contextual Understanding: Learn how factors such as heterogeneity, population, income inequality, and technological access influence public sector management practices. Public Sector Management is essential reading for upper undergraduate and postgraduate students studying public sector management or public administration and is perfect for those studying on a Master of Public Administration programme. Norman Flynn was Director of the Centre for Financial and Management Studies, SOAS, University of London and Programme Director of the MSc in Public Policy and Management. Alberto Asquer is Head of the School of Finance and Management, Programme Director, MSc Public Policy and Management, and Senior Lecturer of Public Policy and Management at SOAS University of London
