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Author: Jim Marshall
Publisher: Createspace Independent Publishing Platform
ISBN: 9781546435273
Category :
Languages : en
Pages : 414
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Book Description
9-1-1 telecommunicators are heavily exposed to traumatic stressors in the line of duty as our nation's Very First Responders. They struggle with PTSD at a rate believed to be four to five times higher than the general public. These 9-1-1 Professionals and their leaders must be equipped to protect their own well-being, and to safeguard the performance of our 9-1-1 centers facing an ever more demanding future. The 911 Training Institute is proud to announce the release of a book that will finally meet this need: The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. This volume, edited by Jim Marshall and Tracey Laorenza, brings together an unprecedented group including 9-1-1 frontliners, their managers, joined by subject matter experts in public-safety, mental health and public administration. Together they deliver powerful stories and fascinating science revealing the health risks faced by "9-1-1Pros" and a full spectrum of solutions to manage these risks and optimize the personal and organizational well-being in our 9-1-1 centers. This book stands alone in the 9-1-1 industry and serves as essential training for all front-line dispatchers, supervisors, and managers/directors. It is also imperative reading for all those who influence and benefit from 9-1-1 emergency services: field responders, government officials, mental health professionals; all organizations that aid public-safety agencies; and, all those family and friends who love a dispatcher. Dispatchers face very high stakes every day. Our investment as a nation of 9-1-1 stakeholders in supporting and empowering them must be equally as high.
Author: Jim Marshall
Publisher: Createspace Independent Publishing Platform
ISBN: 9781546435273
Category :
Languages : en
Pages : 414
Get Book Here
Book Description
9-1-1 telecommunicators are heavily exposed to traumatic stressors in the line of duty as our nation's Very First Responders. They struggle with PTSD at a rate believed to be four to five times higher than the general public. These 9-1-1 Professionals and their leaders must be equipped to protect their own well-being, and to safeguard the performance of our 9-1-1 centers facing an ever more demanding future. The 911 Training Institute is proud to announce the release of a book that will finally meet this need: The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. This volume, edited by Jim Marshall and Tracey Laorenza, brings together an unprecedented group including 9-1-1 frontliners, their managers, joined by subject matter experts in public-safety, mental health and public administration. Together they deliver powerful stories and fascinating science revealing the health risks faced by "9-1-1Pros" and a full spectrum of solutions to manage these risks and optimize the personal and organizational well-being in our 9-1-1 centers. This book stands alone in the 9-1-1 industry and serves as essential training for all front-line dispatchers, supervisors, and managers/directors. It is also imperative reading for all those who influence and benefit from 9-1-1 emergency services: field responders, government officials, mental health professionals; all organizations that aid public-safety agencies; and, all those family and friends who love a dispatcher. Dispatchers face very high stakes every day. Our investment as a nation of 9-1-1 stakeholders in supporting and empowering them must be equally as high.
Author: Caroline Burau
Publisher: Minnesota Historical Society
ISBN: 9780873516020
Category : Biography & Autobiography
Languages : en
Pages : 220
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Book Description
"At a pace matching the flashing lights on a 911 console, Caroline Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of a profession that serves and protects in ways we never dream. And by telling us what goes on when the microphone is silent, she has taken the voice on the radio and given it heart." Michael Perry, author of Population 485 and Truck: A Love Story "A witty, gritty look at life on the receiving end of our cries for help." Reader's Digest (Editor's Choice) You answer a call from a fourteen-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favorite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbor's clarinet practice. What is it like to be on the receiving end of desperate calls for help . . . every day? Caroline Burau, a former newspaper reporter and nursing student who couldn't stand the sight of blood, takes a job as an emergency dispatcher because she likes helping people. But on-the-job training at the comm center proves to be more than she bargained for. As she adjusts to a daily life of catastrophe and comedy, domestics and drunks, cops and robbers, junk food and sarcasm, lost cats and suicides, she discovers that crisis can become routine, that coworkers can be mean--that she must continue to care and, at times, learn how to let go. "The day may come when I have to dial 911. I hope to God that the person who answers is Caroline Burau or someone like her. Funny, honest, and elegantly simple, this book left me with a sense of grace and hope."--Alison McGhee, author of Shadow Baby, Rainlight, Was It Beautiful? and Falling Boy Caroline Burau is a 911 dispatch operator for the police and fire departments in White Bear Lake, Minnesota.
Author: Michael Workman
Publisher: Jones & Bartlett Publishers
ISBN: 0763793019
Category : Business & Economics
Languages : en
Pages : 615
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Book Description
Utilizing an incremental development method called knowledge scaffolding--a proven educational technique for learning subject matter thoroughly by reinforced learning through an elaborative rehearsal process--this new resource includes coverage on threats to confidentiality, integrity, and availability, as well as countermeasures to preserve these.
Author: Peterson's
Publisher: Peterson's
ISBN: 0768940621
Category : Study Aids
Languages : en
Pages : 331
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Book Description
Master the Public Safety Dispatcher/911 Operator Exam provides everything you need to succeed on the exam, including two full-length practice tests, thorough review of every question type on the exam, proven test-taking strategies to help you score higher, and comprehensive information for beginning and advanced-level emergency personnel. Also, expert tips on how to best analyze job announcements and interviewing successfully are included to give you an edge over the competition.
Author: Dorothy S. Becvar
Publisher: Springer Science & Business Media
ISBN: 1461439175
Category : Social Science
Languages : en
Pages : 556
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Book Description
Resilience is a topic that is currently receiving increased attention. In general, resilience refers to the capacity of those who, even under the most stressful circumstances, are able to cope, to rebound, and to go on and thrive. Resilient families are able to regain their balance following crises that arise as a function of either nature or nurture, and to continue to encourage and support their members as they deal with the necessary requirements for accommodation, adaptation and, ultimately, healthy survival. Handbook of Family Resilience provides a broad body of knowledge regarding the traits and patterns found to characterize resilient individuals and well-functioning families, including those with diverse structures, various ethnic backgrounds and a variety of non-traditional forms. This Handbook brings together a variety of perspectives aimed at understanding and helping to facilitate resilience in families relative to a full range of challenges.
Author: Joan Knutson
Publisher: John Wiley & Sons
ISBN: 047103875X
Category : Business & Economics
Languages : en
Pages : 625
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Book Description
No longer restricted to the engineering industry, project management has at long last crossed over to mainstream business. Project Management for Business Professionals is the definitive reference on the essentials of contemporary project management. Featured here are some of the foremost practitioners and researchers from academia, consulting, and private industry, sharing their various areas of project management expertise and providing a wide range of perspectives on everything from risk management to resource planning to ethics management. Focusing on both the technical and human sides of the field, this unique resource follows the main points of the "project management body of knowledge"-the certification standard of the Project Management Institute. The experts address the procedures and processes for planning and managing projects and explore project team/group dynamics, examining the interpersonal relations and the political and organizational considerations that can impact a project.
Author: Adam Timm
Publisher:
ISBN: 9780990021667
Category :
Languages : en
Pages : 144
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Book Description
Burnout is the state of emotional, mental, and physical exhaustion caused by excessive and prolonged stress. It happens when you feel overwhelmed and unable to meet constant demands. You begin to feel like you have no real control over your job...or your life. Sound familiar? This is an all-too-common experience for dispatchers, but it doesn't have to be that way. In this book, Adam Timm, former LAPD dispatcher, and I outline ways you can turn your life around faster than you ever thought possible. When you put the tools and techniques from Dispatcher Stress in place, you will: -Feel relief from tension, frustration, and insomnia -Be free to do the things you really want to do -Relax in the midst of the toughest challenges -Experience clarity and peace of mind again
Author: Hubert K. Rampersad
Publisher: Springer
ISBN: 9783642087561
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel. Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.
Author: Adam Timm
Publisher:
ISBN: 9780578666419
Category :
Languages : en
Pages :
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Book Description
DISCOVER PROVEN PRACTICES THE BEST 9-1-1 CENTERS USE TO BOOST MORALE AND INSPIRE HIGH PERFORMANCE CULTUREThe vast majority of 9-1-1 communications centers grapple with the same problems, year-after-year: high turnover, low morale, mandatory overtime. Leaders at certain centers have opted for a different approach, breaking years-long cycles and closing the revolving door. These exemplary centers have reduced sick time usage by over 50%, halved overtime spending, and improved trainee success rates by 60%. They have gone from an average of 40% turnover to virtually eliminating turnover.As complicated and overwhelming as the 9-1-1 industry's challenges may seem, their solution is deceptively simple. This book, based on dozens of interviews with managers, directors and supervisors from centers across the United States, offers an accessible blueprint for any center looking to make a positive change. The problems are universal, and so are the solutions.
Author: Courtney Clark
Publisher: Sound Wisdom
ISBN: 1640953701
Category : Business & Economics
Languages : en
Pages : 192
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Book Description
How do you get the life you want when things aren’t going your way? When things go sideways, most people make one of two mistakes: they either give up on their dreams or they NEVER give up on their dreams, even when those dreams aren’t serving them. You can change your plans and still reach your goals. Scratch that. You HAVE to change your plans to reach your goals. That’s the real work of resilience. Resilience isn’t superhuman internal strength. It’s not toxic positivity. It’s not sucking it up to stick it out. True resilience is letting go of the “old way of doing things” and rewriting a script for success that gives you the fastest and best path from where you are to where you’re going. Backed by data-driven research, ReVisionary Thinking offers concrete strategies for blazing a new path to achieve your goal when the goalposts move on you. You will learn to acquire resilience through adaptive thinking, a three-part process involving flexibility, creativity, and openness to possibility. Specific principles covered include: How to mourn your path without sacrificing your goal Why your gut instinct fails you in unfamiliar situations—and how to counter it How to create space for more and better choices The benefits of using storytelling to solve problems And much more! Success is not determined by how good you plan is (or was), but rather by how willing you are to design a new one when you need to. You may not have chosen where you are, but you get a choice in what comes next. The success of your vision lies in the ReVision.
