Author: Rob England
Publisher: Lulu.com
ISBN: 095829691X
Category : Configuration management
Languages : en
Pages : 95

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Book Description

Author: Rob England
Publisher: Lulu.com
ISBN: 1409223000
Category : Business & Economics
Languages : en
Pages : 126

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Book Description
This book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL®. This book is not about ITIL. Really. Real ITSM⢠is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... "[My wife] read the introduction and said it was the first IT book that held her interest past page two" Change Manager, postal service"I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult." Bob GrinsellFor more on Real ITSM (and more samples from the book!) come to the Real ITSM website.

Author: Mark D. Lutchen
Publisher: John Wiley & Sons
ISBN: 1118045750
Category : Business & Economics
Languages : en
Pages : 258

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Book Description
With Managing IT as a Business you'll get practical advice on how to unleash the full potential of this critical function so that companies can derive maximum benefit. It offers a proven plan for bridging the gap between CEOs and CIOs that has, until now, impeded their ability to work together in order to craft objectives, establish budget guidelines, and develop metrics for measuring IT value and success. In short, with this book as a guide, business leaders will learn how to manage IT as they would any other functional business unit.

Author: Michael Ruse
Publisher: Cambridge University Press
ISBN: 1139486543
Category : Science
Languages : en
Pages : 273

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Book Description
Michael Ruse offers a new analysis of the often troubled relationship between science and religion. Arguing against both extremes - in one corner, the New Atheists; in the other, the Creationists and their offspring the Intelligent Designers - he asserts that science is the highest source of human inquiry. Yet, by its very nature and its deep reliance on metaphor, science restricts itself and is unable to answer basic, significant questions about the meaning of the universe and humankind's place within it: why is there something rather than nothing? What is the meaning of it all? Ruse shows that one can legitimately be a skeptic about these questions, and yet why it is open for a Christian, or member of any faith, to offer answers. Scientists, he concludes, should be proud of their achievements but modest about their scope. Christians should be confident of their mission but respectful of the successes of science.

Author: Rob England
Publisher: Two Hills Ltd
ISBN:
Category : Business & Economics
Languages : en
Pages : 119

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Book Description
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

Author: Rob England
Publisher:
ISBN: 9780958296908
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)

Author: Mark O'Loughlin
Publisher: Van Haren
ISBN: 9087535724
Category : Architecture
Languages : en
Pages : 177

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Book Description
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Author: Brian Desmond
Publisher: "O'Reilly Media, Inc."
ISBN: 1449369863
Category : Computers
Languages : en
Pages : 924

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Book Description
Organize your network resources by learning how to design, manage, and maintain Active Directory. Updated to cover Windows Server 2012, the fifth edition of this bestselling book gives you a thorough grounding in Microsoft’s network directory service by explaining concepts in an easy-to-understand, narrative style. You’ll negotiate a maze of technologies for deploying a scalable and reliable AD infrastructure, with new chapters on management tools, searching the AD database, authentication and security protocols, and Active Directory Federation Services (ADFS). This book provides real-world scenarios that let you apply what you’ve learned—ideal whether you’re a network administrator for a small business or a multinational enterprise. Upgrade Active Directory to Windows Server 2012 Learn the fundamentals, including how AD stores objects Use the AD Administrative Center and other management tools Learn to administer AD with Windows PowerShell Search and gather AD data, using the LDAP query syntax Understand how Group Policy functions Design a new Active Directory forest Examine the Kerberos security protocol Get a detailed look at the AD replication process

Author: Raffael Marty
Publisher:
ISBN: 9780321585530
Category : Computer networks
Languages : en
Pages : 523

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Book Description
"As networks become ever more complex, securing them becomes more and more difficult. The solution is visualization. Using today's state-of-the-art data visualization techniques, you can gain a far deeper understanding of what's happening on your network right now. You can uncover hidden patterns of data, identify emerging vulnerabilities and attacks, and respond decisively with countermeasures that are far more likely to succeed than conventional methods." "In Applied Security Visualization, leading network security visualization expert Raffael Marty introduces all the concepts, techniques, and tools you need to use visualization on your network. You'll learn how to identify and utilize the right data sources, then transform your data into visuals that reveal what you really need to know. Next, Marty shows how to use visualization to perform broad network security analyses, assess specific threats, and even improve business compliance."--Jacket.

Author: Ernest Brewster
Publisher: BCS, The Chartered Institute for IT
ISBN: 1906124930
Category : Business & Economics
Languages : en
Pages : 241

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Book Description
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.