The Integration of Total Quality Management (TQM) and Theory of Constraints (TOC) Implementation in Malaysian Automotive Suppliers PDF Download
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Author: Hilma Raimona Zadry
Publisher:
ISBN:
Category : Project management
Languages : en
Pages :
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Book Description
Author: Hilma Raimona Zadry
Publisher:
ISBN:
Category : Project management
Languages : en
Pages :
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Book Description
Author: Hilma Raimona Zadry
Publisher:
ISBN:
Category : Theory of constraints (Management)
Languages : en
Pages :
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Book Description
Author: Amir Azizi
Publisher:
ISBN:
Category : Automation
Languages : en
Pages : 242
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Book Description
Today all organizations around the world are trying to optimize the business process in the global market upon continuous improvement and total quality management in order t survive in a competitive market. Since there are huge costs to implement all tools and techniques of total quality management and it is not economical for any organization to apply all. Nine Total Quality Management's Critical Techniques (TQM's CTs) have been presented to implement in automotive industry. Each technique has a special application but on the other hand, some of them can be used for an assimilation objective and also some of them can be applied for more than one objective. The main objective of this study has been based on both internal and external customer satisfaction. In order to achieve the main objective, six significant criteria as descision making parameters have been proposed. The study has ranked the TQM's CTs as alternatives regarding to each criterion through one of the best and widely used decision making methods that is called Analytic Hierarchy Process (AHP) in ten selected Malaysia automotive companies. It has also determined an overall ranking of implementation of TQM's CTs with respect to all criteria and by considering their performance weight. The results of overall ranking of TQM's CTs are listed as follows: (1) Advanced Product Quality Planning Process (APQP); (2) Quality Function Deployment (QFD); (3) Failure Mode and Effect Analysis (FMEA); (4) Production Part Approval Process (PPAP); (5) Statistical Process Control (SPC); (6) Measurement Systems Analsysis (MSA); (7) Management and Planning (MP) tools; (8) Kaizen; (9) 5S. It has also been found the weigt of relationship of TQM's CTs. For example, FMEA and SPC, QFD and APQP, QFD and FMEA, and 5S and Kaizen have highest relationship rather than other critical techniques of TQM. Finally, an integrated implementation framework of the TQM's CTs with respect to their both relationship and performnce weight has been suggested to create awareness and to guide quality planning managers to have an effective implementetion of theses critical techniques of TQ M.
Author: Sunil Luthra
Publisher: CRC Press
ISBN: 1000194493
Category : Technology & Engineering
Languages : en
Pages : 176
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Book Description
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.
Author: Salmiah Kasolang
Publisher:
ISBN:
Category : Automobile industry and trade
Languages : en
Pages : 434
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Book Description
This study is on the implementation of TQM in the Malaysian Automotive Industry focusing at vendor quality management practices. It is meant to gauge how vendors are doing collectively in their quality pursuit, specifically in TQM implementation. The research methodology involved a survey using a set of established questionnaire addressed to quality personnel and other equivalent officers. The questionnaire gauged the various aspects of quality practices. The design of the questionnaire was based mainly on the seven criteria of the Malcolm Baldrige National Quality Award. The layout of the study consists of four phases captured in PDCA Cycle: Plan, Do, Check, and Act. The results highlight vendor performance in seven quality criteria and nine groups of quality implementation initiatives. Some of the key findings indicate that a majority of vendors isolated ISO 9000 certification from TQM implementation. Ninety three per cent of vendors are certified with ISO 9000. Conversely, only about thirty one per cent of vendors claimed to have TQM introduced in their organization. Based on the overall results, it could be concluded that a majority of the vendors have introduced TQM in one form or the other. However, not many of them realize it because they lack the TQM understanding. Therefore, an improvement framework is suggested to improve the TQM understanding as well as other weaknesses identified in the study. The framework will also help to strengthen some of the current quality practices among vendors. The suggested improvement framework of the TQM implementation has three major segments: (1) assessment prior to an improvement exercise, (2) major elements in TQM improvement framework, and (3) assessment after an improvement exercise. SWOT analysis and PDCA cycle are two of the main elements in the suggested improvement framework.
Author: Jamal K. Al-Dabal
Publisher: Universal-Publishers
ISBN: 1581121261
Category : Business & Economics
Languages : en
Pages : 119
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Book Description
TQM gurus and consultants market it as the best change initiative that provides organizations with a competitive advantage. They also say that it is a cure for all problems that companies face. This dissertation provides intellectual and factual data showing that this is not always the case. There are areas where TQM provides a needed change initiative along with others. In addition, once most companies treat improving their processes as a priority, TQM ceases to give a competitive advantage since it becomes a basic entry point into the competition. The dissertation gives examples showing that contrary to what the consultants propagate: 1. It is not a panacea for all problems in organizations and that it fits all types of organizations, 2. It is not the only way to give organizations a competitive advantage, and 3. TQM's fit for the services sector is discussed with emphasis on customer satisfaction. Also covered are some limitations of TQM including empowerment, times of paradigm shifts, major process changes, and reward systems.
Author: D.H. Stamatis
Publisher: CRC Press
ISBN: 9780824700836
Category : Technology & Engineering
Languages : en
Pages : 688
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Book Description
Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.
Author:
Publisher: DIANE Publishing
ISBN: 9780788101823
Category :
Languages : en
Pages : 284
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Book Description
Contents: the beginnings of TQM, the management challenge, the principles of TQM, areas for practice improvement, the cost of poor quality, the medical practice in transition, the tools of TQM, TQM methods, applying TQM to the practice, and implementing.
Author: R.J. Pike
Publisher: Springer Science & Business Media
ISBN: 9780412715303
Category : Technology & Engineering
Languages : en
Pages : 388
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Book Description
The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action, Second Edition provides a practical step-by-step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going.
Author: Erdener Kaynak
Publisher: Routledge
ISBN: 131795243X
Category : Business & Economics
Languages : en
Pages : 140
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Book Description
Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their presentations of TQM. The book assumes the trainer has a basic understanding of quality management, and it does not repeat the numerous discussions of TQM concepts readily available in other works. Total Quality Management Implementation begins with an overview of the current status of TQM in the United States. It then presents W. Edward Deming’s 14 point TQM philosophy, the core of his recommendations for achieving quality excellence through continuous improvement, along with a discussion of each point. The presentation charts have been designed to allow the trainer to adapt them to a particular organization’s unique characteristics and to supplement or add to them as necessary to fully explain each point to a particular audience. The charts are arranged in sequential order and follow the approach used by the author in training seminars around the world. Trainers can easily manipulate the length of the presentation for different audiences and purposes. A reference section lists many books on TQM principles which provide a helpful refresher. Total Quality Management Implementation is a unique and helpful guide for trainers with a basic knowledge of TQM, college or university faculty teaching TQM seminars or courses, and consultants and quality professionals who could use a reference and checklist of TQM principles.
