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Author: Sean McManus
Publisher: Management Pocketbooks
ISBN: 1908284242
Category : Business & Economics
Languages : en
Pages : 114
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Book Description
The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Author: Sean McManus
Publisher: Management Pocketbooks
ISBN: 1908284242
Category : Business & Economics
Languages : en
Pages : 114
Get Book Here
Book Description
The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Author: Roger E. Jones
Publisher:
ISBN: 9781906610593
Category : Management
Languages : en
Pages : 112
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Book Description
The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.
Author: Charles Hayward
Publisher:
ISBN: 9781733391696
Category :
Languages : en
Pages :
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Book Description
Author:
Publisher:
ISBN: 9781782128670
Category : Motivational
Languages : en
Pages : 0
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Book Description
Modern life presents so many challenges that keeping a balanced perspective can be difficult. The Pocket Book of Positives will ensure that you remain focused on getting the very best out of your life, however trying the circumstances might be. Brimming with optimism, this little book aims to be the perfect companion for life's journey'wise, humorous, reliable, enthusiastic, encouraging and always there when you need them.
Author: Joseph S. Esherick
Publisher: Jones & Bartlett Publishers
ISBN: 1449677363
Category : Medical
Languages : en
Pages : 242
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Book Description
Tarascon Medical Procedures Pocketbook is an evidence-based, point of care reference guide to common ambulatory care and hospital procedures. This pocket reference is the perfect resource for the indications, contraindications, necessary equipment, step-by-step technique, fluid analysis, complications and coding for the 45 most commonly performed medical procedures. Tarascon Medical Procedures Pocketbook is packed with over 200 tables and figures that depict the proper technique used for performing each procedure. Tarascon Medical Procedures Pocketbook is an essential medical reference for clinicians, medical students, residents and midlevel providers who perform medical procedures in outpatient or inpatient settings. Click here to view the corrected image 7-3 Running Stitch.
Author: Roger Timings
Publisher: Newnes
ISBN: 148316120X
Category : Computers
Languages : en
Pages : 617
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Book Description
Newnes Mechanical Engineer's Pocket Book is an easy to use pocket book intended to aid mechanical engineers engaged in design and manufacture and others who require a quick, day-to-day reference for useful workshop information. The book is a compilation of useful data, providing abstracts of many technical materials in various technical areas. The text is divided into five main parts: Engineering Mathematics and Science, Engineering Design Data, Engineering Materials, Computer Aided Engineering, and Cutting Tools. These main sections are further subdivided into topic areas that discuss such topics as engineering mathematics, power transmission and fasteners, mechanical properties, and polymeric materials. Mechanical engineers and those into mechanical design and shop work will find the book very useful.
Author: Neil Russell-Jones
Publisher: Management Pocketbooks
ISBN: 1907078746
Category : Business & Economics
Languages : en
Pages : 113
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Book Description
Practical tips, tools and techniques to ensure you identify the real issues and make balanced choices that add value.
Author: Tony Newby
Publisher:
ISBN:
Category : Customer relations
Languages : en
Pages :
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Book Description
Author: Jonathan Foreman
Publisher: Sterling Publishing Company, Inc.
ISBN: 9781402729904
Category : History
Languages : en
Pages : 112
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Book Description
Presents a comprehensive timeline of American and world history with facts and quotes, contributions to science and the arts, wars and military conflicts, and popular culture, and includes a collection of patriotic poems, speeches, and song lyrics.
Author: Bob Anderson
Publisher: Shelter Publications
ISBN: 9780936070643
Category : Stretching exercises
Languages : en
Pages : 0
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Book Description
"This book is a smaller-format edition of the vastly popular Stretching: 30th Anniversary Edition (ISBN: 9780936070469), with a re-edited main section, using readable bulleted lists, and updated for references to new technology. It does not supersede the larger addition, but is offered as an alternative"--
