The Customer Relationship Management Survival Guide PDF Download
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Author: Dick Lee
Publisher: High Yield Marketing Press
ISBN: 9780967375731
Category : Customer relations
Languages : en
Pages : 222
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Book Description
Author: Dick Lee
Publisher: High Yield Marketing Press
ISBN: 9780967375731
Category : Customer relations
Languages : en
Pages : 222
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Book Description
Author: David Brock
Publisher: Partners in Excellence
ISBN: 9780997560206
Category :
Languages : en
Pages : 358
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Book Description
Finally! The definitive guide to the toughest, most challenging, and most rewarding job in sales. Front Line Sales Managers have to do it all - often without anyone showing them the ropes. In addition to making your numbers your job calls upon you for: Constant coaching, training, and team building Call, pipeline, deal, territory, one-on-ones, and other reviews that drive business performance Recruiting, interviewing, hiring, and onboarding top talent Responding to shifts in the marketplace - and in your company Dealing with, turning around, or terminating problem employees Analyzing and acting upon metrics to correct performance Managing the business and executive expectations Leveraging sales systems, tools, and processes Conducting performance reviews and setting expectations And more All this and making the numbers! Sales Manager Survival Guide addresses each of these issues, and many others, clearly, honestly, and in-depth. Drawing upon decades of experience in sales, sales management, and sales executive positions from small companies to giant corporations, David Brock gives you invaluable insight, wisdom, and above all practical guidance in how to handle the wide array of challenges and responsibilities you'll face as a Front Line Sales Manager. If you're a sales manager, or want to become one, this book shows you how to survive-and thrive. And if you want to be a great sales manager, this book shares the secrets, tools, and best practices to help you climb to the top-and beyond. "This is THE go-to resource for sales management!" Mike Weinberg, author of Sales Management Simplified
Author: Adrian Payne
Publisher: Routledge
ISBN: 1136400176
Category : Business & Economics
Languages : en
Pages : 460
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Book Description
Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.
Author: Shaun Belding
Publisher:
ISBN: 9780749444518
Category : Customer relations
Languages : en
Pages : 0
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Book Description
"'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--BOOK JACKET.
Author: Clifford Rossi
Publisher: John Wiley & Sons
ISBN: 1118953045
Category : Business & Economics
Languages : en
Pages : 573
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Book Description
Balanced, practical risk management for post – financial crisis institutions A Risk Professional's Survival Guide fills a critical gap left by existing risk management texts. Instead of focusing only on quantitative risk analysis or only on institutional risk management, this book takes a comprehensive approach. The disasters of the recent financial crisis taught us that managing risk is both an art and a science, and it is critical for practitioners to understand how individual risks are integrated at the enterprise level. This book is the only resource of its kind to introduce all of the key risk management concepts in a cohesive case study spanning each chapter. A hypothetical bank drawn from elements of several real world institutions serves as a backdrop for topics from credit risk and operational risk to understanding big-picture risk exposure. You will be able to see exactly how each rigorous concept is applied in actual risk management contexts. This book includes: Supplemental Excel-based Visual Basic (VBA) modules, so you can interact directly with risk models Clear explanations of the importance of risk management in preventing financial disasters Real world examples and lessons learned from past crises Risk policies, infrastructure, and activities that balance limited quantitative models This book provides the element of hands-on application necessary to put enterprise risk management into effective practice. The very best risk managers rely on a balanced approach that leverages every aspect of financial operations for an integrative risk management strategy. With this book, you can identify and control risk at an expert level.
Author: Richard Gallagher
Publisher: AMACOM
ISBN: 0814431844
Category : Business & Economics
Languages : en
Pages : 209
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Book Description
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Author: Chris Webster
Publisher: Routledge
ISBN: 1315428431
Category : Social Science
Languages : en
Pages : 169
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Book Description
Chris Webster’s handy, informative guide outlines what it takes to become an archaeological technician, a field worker in cultural resource management (CRM) archaeology. Based on his popular blog feature, Shovelbums Guide, Webster offers young archaeologists useful advice about CRM work, including writing, cooking in hotel rooms, hand-mapping, surviving unemployment, life after archaeology, and more. It provides tools new CRM archaeologists need to get hired and to live life on the road in a fluctuating job market, as well as details on how to succeed as a field archaeologist. Appendices cover sample job hunting documents and checklists for fieldwork. If you will be pursuing a position in this dynamic, challenging field, this book is a must-read both before you apply for that first job and once you get one.
Author: Judith W. Kincaid
Publisher: Prentice Hall Professional
ISBN: 9780130352118
Category : Business & Economics
Languages : en
Pages : 512
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Book Description
An ETHS graduate of 1962 provides a blueprint for customer relationship management in business and technical organizations.
Author: Steve McConnell
Publisher: Pearson Education
ISBN: 1572316217
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
How to be sure your first important project isnþt your last.
Author: Joshua M. Sharfstein
Publisher: Oxford University Press
ISBN: 0197660290
Category :
Languages : en
Pages : 257
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Book Description
Firefighters are taught to battle flames. Police learn to respond quickly to 911 calls. So why are so few health officials prepared for public health crises? Updated to consider the COVID-19 pandemic, The Public Health Crisis Survival Guide is here to help. Whether it's an infectious disease outbreak, a scathing news report, or a sudden budget calamity, this book gives public health readers an honest and practical overview of what to do when things go wrong -- not just to survive, but to lead and thrive in the most difficult circumstances. With examples drawn from history, recent headlines, and the author's own experience at the local, state, and federal levels, this book covers: · how to recognize, manage, and communicate in a crisis · how to pivot from managing a crisis to advocating for long-term policy change that can prevent the crisis from happening again · how to awaken a sense of crisis on a longstanding problem to generate momentum for change · taboo topics, including whether and how to apologize for mistakes Written by a voice of experience, practicality, good humor, and an eye toward the recent COVID-19 pandemic, The Public Health Crisis Survival Guide will be a source of enrichment and reassurance for the next generation of public health students and practitioners.
