The Complete Idiot's Guide to Great Customer Service PDF Download
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Author: Donald W. Blohowiak
Publisher: Penguin
ISBN: 9780028619538
Category : Business & Economics
Languages : en
Pages : 366
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Book Description
Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
Author: Donald W. Blohowiak
Publisher: Penguin
ISBN: 9780028619538
Category : Business & Economics
Languages : en
Pages : 366
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Book Description
Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
Author: Brandon Toropov
Publisher: Penguin
ISBN: 1101545100
Category : Business & Economics
Languages : en
Pages : 412
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Book Description
• Illustrates how to make money and keep it with time-honored strategies • Insightful real-life anecdotes to illustrate key concepts
Author: Keith Rosen
Publisher: Dorling Kindersley Ltd
ISBN: 0241881773
Category : Business & Economics
Languages : en
Pages : 407
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Book Description
Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because they lack a prospecting system they are comfortable with, and can trust to generate greater, consistent results. If you are feeling the same way you have been for the last several years (including the 'calling to check in, touch base or follow-up' approach) or haven't been prospecting at all, you're simply making it easier for your competition to take away the new business you are working so hard to earn. So, if you love to sell but hate (or don't like) to prospect, this book is your opportunity to maximize your cold calling potetnial and boost your income by learning how to get in front of the right prospects in less time and create greater selling opportunities without the fear, pressure or anxiety associated with cold calling.
Author: Dave Taylor
Publisher: Penguin
ISBN: 9781592573967
Category : Business & Economics
Languages : en
Pages : 324
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Book Description
Presents strategies for achieving a successful Internet marketing campaign using Google.
Author: Robert Bacal
Publisher: Penguin
ISBN: 9780028633701
Category : Business & Economics
Languages : en
Pages : 374
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Book Description
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.
Author: Robert Bacal
Publisher: Penguin
ISBN: 9780028642710
Category : Business & Economics
Languages : en
Pages : 376
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Book Description
Provides advice on starting a consulting business covering such topics as ethics, data gathering, multiple-income stream strategy, professionalism, marketing, and fee structures.
Author: Ed Paulson
Publisher:
ISBN: 9781567615296
Category : Business & Economics
Languages : en
Pages : 342
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Book Description
Act on your dreams of starting a business with this lighthearted, user-friendly guide that provides expert advice on business planning, financing, legal concerns, and marketing issues--all the information one needs to become his or her own boss. Line drawings.
Author: Sophie M. Korczyk
Publisher:
ISBN: 9780028621654
Category : Health & Fitness
Languages : en
Pages : 326
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Book Description
Managed health care is one of the most confusing areas any consumer can deal with. Rules and regulations are constantly changing, providers are always merging and changing their offerings, and paperwork abounds. In easy-to-understand language, this book explains how to understand options, how to get treatment for chronic and long-term illnesses, how to get the most care for the least cost, and more.
Author: Barbara Weltman
Publisher: Penguin Putnam
ISBN: 9780028638423
Category : Business & Economics
Languages : en
Pages : 359
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Book Description
Offers advice on starting a home-based business, with chapters on creating a business concept, buying a franchise, turnkey businesses, business plans, insurance, and taxes.
Author: Lesa Bellevie
Publisher: Alpha Books
ISBN: 9781592573455
Category : Bible
Languages : en
Pages : 0
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Book Description
Who was Mary Magdalene, really? Mary Magdalene plays a prominent role in the Bible, but who was she, really? How did her identity change from an intimate friend of Christ to a prostitute? The Complete Idiot's Guide to Mary Magdaleneexplores the woman she was, who she might have been, what we know for a fact, and how the persona of Mary of Magdalene has been interpreted and reinterpreted over the last 2,000 years. " Offers a balanced, easy-to-follow look at a very controversial subject " Includes scriptural references throughout and a quick look-up appendix to track mentions of Mary Magdalene, as well as resources and a chronology
