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Author: Jason Young
Publisher: Baker Books
ISBN: 1493436163
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back--and they tell their friends. Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to - build a hospitable team - know your guest - create moments that impress - recover quickly when things go wrong - and more Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.
Author: Jason Young
Publisher: Baker Books
ISBN: 1493436163
Category : Business & Economics
Languages : en
Pages : 208
Get Book Here
Book Description
Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back--and they tell their friends. Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to - build a hospitable team - know your guest - create moments that impress - recover quickly when things go wrong - and more Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.
Author: Catherine Belsey
Publisher: Edinburgh University Press
ISBN: 1474417388
Category : Literary Criticism
Languages : en
Pages : 288
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Book Description
Considers the ways ghost stories appeal to our uneasy relationship with conventional good senseWhat do they want, the ghosts that, even in the age of science, still haunt our storytelling? Catherine Belsey's answer to the question traces Gothic writing and tales of the uncanny from the ancient past to the present - from Homer and the Icelandic sagas to Lincoln in the Bardo. Taking Shakespeare's Ghost in Hamlet as a turning point in the history of the genre, she uncovers the old stories the play relies on, as well as its influence on later writing. This ghostly trail is vividly charted through accredited records of apparitions and fiction by such writers as Ann Radcliffe, Washington Irving, Emily Bront Nathaniel Hawthorne, Henry James, M. R. James and Susan Hill. In recent blockbusting movies, too, ghost stories bring us fragments of news from the unknown. Traces examples of ghost stories from Homer to the present dayDescribes the aspects of storytelling designed to involve readersIncludes stories of attested apparitions, as well as fiction by a wide range of both canonical and popular authors
Author: Jason Young
Publisher: Baker Books
ISBN: 1493414100
Category : Religion
Languages : en
Pages : 124
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Book Description
The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence--stirring worship time, inspiring sermons, a good coffee blend in the foyer--what our guests really want when they come to our churches is to feel welcome, comfortable, and understood. Written by a church consultant and a hospitality expert, The Come Back Effect shows church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, show how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
Author: Louie Giglio
Publisher: HarperChristian Resources
ISBN: 0310887399
Category : Religion
Languages : en
Pages : 129
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Book Description
Feeling like you've blown it? Reached the point of no return? That your life hasn't gone as planned? If so, you are not alone. We all know what it feels like to have life disappoint us and not work out as we'd hoped. We all know what it's like to long for something different, something better, and something more... This six-session video study (DVD/digital video sold separately) shows us how God can use our messes and still make a masterpiece. Drawing on his own experiences and pivotal Bible stories, Louie Giglio, pastor and author of Don't Give the Enemy a Seat at Your Table, shows how God is all about comebacks. Samson had blown it repeatedly; nevertheless, he experiences tremendous triumph at the end of his life. The prodigal son, as Jesus describes him, returns home in disgrace only to be welcomed by his father with open arms. The list goes on: Joseph, Moses, and Peter all experienced comebacks. Jesus himself performed the greatest comeback of all by rising from the dead. God is in the business of giving fresh starts, and His plans will always prevail, even when our plans don't. For the times when we feel like our lives are in the garbage, and it's hard to see God's plan, this study guide will help you see: How God uses our circumstances to strengthen us and fulfill his good plan. How to respond in spirit when our dreams are dashed. How Jesus' life, death, resurrection, and ascension is not only enough to save us but also to sustain us. No matter what kind of disappointment or grief or pain or trouble or heartache we encounter, God always offers a new beginning, a change of heart, and a powerful spiritual turnaround. Our current circumstances do not get the final say in our lives. God does. Designed for use with The Comeback Video Study (sold separately).
Author: Kim Malone Scott
Publisher: Macmillan
ISBN: 1760553026
Category : Business & Economics
Languages : en
Pages : 375
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Book Description
Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.
Author: Ed Stetzer
Publisher: B&H Publishing Group
ISBN: 0805445366
Category : Religion
Languages : en
Pages : 242
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Book Description
Church growth experts Stetzer and Dodson explain why most congregations plateau and then eventually decline, and they reveal how to revive a body of believers. Readers can learn the importance of lighting a spiritual fire, intentional evangelism, making disciples, forming small groups, and then watch pews fill up again. (Church Life)
Author: Krista Lysack
Publisher: Ohio University Press
ISBN: 0821442929
Category : Literary Criticism
Languages : en
Pages : 249
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Book Description
From the 1860s through the early twentieth century, Great Britain saw the rise of the department store and the institutionalization of a gendered sphere of consumption. Come Buy, Come Buy considers representations of the female shopper in British women’s writing and demonstrates how women’s shopping practices are materialized as forms of narrative, poetic, and cultural inscription, showing how women writers emphasize consumerism as productive of pleasure rather than the condition of seduction or loss. Krista Lysack examines works by Christina Rossetti, Mary Elizabeth Braddon, George Eliot, and Michael Field, as well as the suffragette newspaper Votes for Women, in order to challenge the dominant construction of Victorian femininity as characterized by self-renunciation and the regulation of appetite. Come Buy, Come Buy considers not only literary works, but also a variety of archival sources (shopping guides, women’s fashion magazines, household management guides, newspapers, and advertisements) and cultural practices (department store shopping, shoplifting and kleptomania, domestic economy, and suffragette shopkeeping). With this wealth of sources, Lysack traces a genealogy of the woman shopper from dissident domestic spender to aesthetic connoisseur, from curious shop-gazer to political radical.
Author: Lina Maria Ferreira Cabeza-Vanegas
Publisher: Mad River Books
ISBN: 9780814253953
Category : Biography & Autobiography
Languages : en
Pages : 251
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Book Description
In this collection of linked lyrical and narrative essays, experimental translations, and reinterpreted myths, Lina Maria Ferreira Cabeza-Vanegas launches into an exploration of home and identity, family history and belonging, continually examining what it means to feel familiarity but never really feel at home. Don't Come Back intermixes translations of Spanish adages and adaptations of major Colombian myths with personal essays about growing up amidst violence, magic, and an unyielding Andean sun. Home is place and time and people and language and history, and none of these are ever set in stone. Attempting to reconcile the irreconcilable and translate the untranslatable--to move smoothly and cohesively between culture, language, and place--Ferreira Cabeza-Vanegas is torn between spaces, between the aunt who begs her to return to Colombia and the mother who tells her, "There's nothing here for you, Lina. Don't come back." Don't Come Back is an exploration of home and identity that constantly asks, "If you really could go back, would you?"
Author: Casey Wahl
Publisher: クロスメディア・パブリッシング
ISBN:
Category : Business & Economics
Languages : en
Pages : 369
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Book Description
The Quiet Comeback features in-depth interviews with the visionary founders behind 20 of Japan's most successful startups. This diverse cast of entrepreneurs is challenging the status quo of corporate Japan, setting the stage for the resurgence of the country's once great tech industry. These wide-ranging stories from the font lines of Tokyo's venture scene offer an inside view of how successful startups are built within Japan's unique culture and business environment. Peppered with practical tips and market insights, the conversations offer a broad snapshot of the Tokyo tech world. In their own words, founders share the struggles and strategies that went into their companies. How do you find funding —or investment targets— in Tokyo? How do Japanese tech founders differ from their Silicon Valley counterparts? What does it take to build a service that can thrive in both the Japanese and global marketplace? Where is the Japanese internet lagging behind or leaping ahead of the rest of the world? For those interested in creating a startup connected to Japan, or anyone curious about the multi-layered questions of Japanese business psychology, this book is the closest you can come to sitting in the same room with the brightest minds in the Tokyo tech scene today. 【Contents】 Introduction A word from the mayor 1. Kiyo Kobayashi, Nobot and Chanoma 2. Shinji Kimura, AdLantis / Angel Investor, Gunosy 3. Swimmy Minami, BizReach 4. Mari Murata, Founder and CEO, iemo 5. Yusuke Mitsumoto, Founder and CEO, Bracket 6. Yo Shibata, Founder, Spotlight 7. Matt Romaine & Robert Laing, Gengo 8. Taro Fukuyama, AnyPerk 9. Takahito Iguchi, Tonchidot, Telepathy and DokiDoki 10. Takehiro Kakiyama, MONOCO 11. Miku Hirano, Founder, Naked Technology and Cinnamon 12. Yuya Kuratomi,Founder and CEO, PandaGraphics 13. Yosuke Akiyoshi, Lancers 14. Toshiyuki Yamamoto, Chatwork 15. Shokei Suda, Buyma 16. Hikari Sakai, Interest Marketing 17. Shinichiro Kawabata, Interspace 18. Yukiko Muto, ProTrade 19. Kaoru Hayashi & Joi Ito, Digital Garage Acknowledgements
Author: David Beer
Publisher: Emerald Group Publishing
ISBN: 1787699137
Category : Social Science
Languages : en
Pages : 121
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Book Description
This book explores the quirks of digital culture. Through a series of short punchy chapters, it uses these quirks as momentary glimpses into the hidden dynamics of our swirling, highly mediated and often unfathomable cultural experiences.
