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Author: Gary L. Smith
Publisher: Lulu.com
ISBN: 0976761904
Category : Business & Economics
Languages : en
Pages : 101
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Book Description
There is clearly a huge gulf that has been created in the arena of customer service. This gulf exists between what business owners espouse as their customer service philosophies and what customers are actually experiencing in their daily personal and business transactions. What's worse is that this "gulf" appears to be widening, especially with the impact of global operations and sourcing. In The Customer Conundrum, Gary Smith identifies the core issues relating to the customer service gulf, and then gives solid, practical advice on how you can create, maintain, and lead a true customer-centric organization.
Author: Reginald Murray
Publisher: iUniverse
ISBN: 1462036007
Category : Self-Help
Languages : en
Pages : 174
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Book Description
A Successful Formula is a motivational book about making significant strides and major changes in our lives. It provides concrete, specific examples about people--past and present--and their unique life's experiences, who were influential in shaping our society. It shows how to not use violence as your measuring stick, overcoming unfairness, and being consistent in your endeavours. For example, if you've hit rock bottom, then it will guide you on how to climb out of your predicaments and get your life back on track.
Author: Julia Kotlarsky
Publisher: Springer
ISBN: 3642248152
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
This book contains 11 carefully revised and selected papers from the 5th Workshop on Global Sourcing, held in Courchevel, France, March 14-17, 2011. They have been gleaned from a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool kit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to how innovation can be realized in global or outsourced software development environments.
Author: Timothy Noonan
Publisher: John Wiley & Sons
ISBN: 1118167511
Category : Business & Economics
Languages : en
Pages : 320
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Book Description
To truly be successful, today’s financial advisor must strike the right balance between effectively engaging with his or her clients and finding meaningful ways to maintain their financial security. By framing your mission in this way, you can help your clients clarify their vision, build a plan to achieve it, and manage that plan so they stay on track. Nobody understands this better than authors Timothy Noonan and Matt Smith—two seasoned financial professionals with over five decades of combined experience working in the asset management business. And now, in Someday Rich, they show financial advisors with clients who are rich, or have the opportunity to become rich, how to sustain a client’s desired lifestyle to, and through, retirement. Engaging and informative, Someday Rich provides the context, description, and implementation suggestions for the Personal Asset Liability Model—a process that will allow you to determine a client’s funded status relative to their future spending needs as well as develop and monitor their investment plan accordingly. While the methods in the Personal Asset Liability Model may not have been practically accessible to past advisors with a large number of clients, this model now brings together the technical methods to answer important client questions in a way that is feasible and includes the communication strategies that can make the delivery of the advice model more effective. Along the way, this reliable resource discusses the business of giving good advice and addresses how to incorporate these steps into a client engagement road map. Insights on various other issues associated with this discipline are also included, such as how to develop client trust and deliver personalized service when you have so many clients, and contingency risks—life, health, disability, and long-term care—that need to be considered in the financial planning process. And in later chapters, single-topic essays, contributed by experts in the financial planning field, cover issues ranging from target date funds and the investment aspects of longevity risk to modern portfolio decumulation. Building more valuable relationships with your clients is a difficult endeavor. But with Someday Rich, you’ll discover what it takes to achieve this goal as you put them on a path to a sustainable financial future.
Author: Christopher Whelan
Publisher: Bloomsbury Publishing
ISBN: 1509977627
Category : Law
Languages : en
Pages : 295
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Book Description
"Whelan has written a book that anyone interested in the law should queue to buy." – The Times (of the 1st edition) “A classic work” – Michael Beloff KC, Former President, Trinity College Oxford, Treasurer, Gray's Inn Lawyers are universally unpopular, but is that justified? Aren't lawyers necessary for justice? This book uses real-world examples, case studies, and commentary from practitioners to answer this question and to reveal the many and varied strategies American and English lawyers use to protect clients. It shows how lawyers tackle their conflicting duties, and highlights the choices lawyers everywhere routinely make through their power of decision. What emerges are new ways of understanding the critical role lawyers play in society – and their professional responsibilities. This new edition considers the litigation surrounding Donald Trump and the role played by his lawyers. It includes a new chapter on SLAPPs and the way the law is used to advance clients' interests. This book presents a unique and fascinating account of what happens when lawyers' duties to clients conflict with their duties to the legal system, and looks in detail at the ethical codes and laws that regulate their conduct.
Author: Rebecca Harvey
Publisher: Routledge
ISBN: 1000479099
Category : Psychology
Languages : en
Pages : 699
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Book Description
This comprehensive second edition inspires therapists to utilize clinical work to pragmatically address intersectional oppressions, lessen the burden of minority stress, and implement effective LGBTQ affirmative therapy. A unique and important contribution to LGBTQ literature, this handbook includes both new and updated chapters reflecting cutting-edge intersectional themes like race, ethnicity, polyamory, and monosexual normativity. A host of expert contributors outline the best practices in affirmative therapy, inspiring therapists to guide LGBTQ clients into deconstructing the heteronormative power imbalances that undermine LGBTQ relationships and families. There is also an increased focus on clinical application, with fresh vignettes included throughout to highlight effective treatment strategies. Couple and family therapists and clinicians working with LGBTQ clients, and those interested in implementing affirmative therapy in their practice, will find this updated handbook essential.
Author: Brian Clegg
Publisher: Icon Books
ISBN: 1785784110
Category : Games & Activities
Languages : en
Pages : 310
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Book Description
**'Title of Most Fiendish Book goes to Conundrum: Crack the Ultimate Cipher Challenge by the ever-excellent science writer Brian Clegg.' Daily Mail, Books of the Year** The ultimate trial of knowledge and cunning, Conundrum features 200 cryptic puzzles and ciphers. The solutions link throughout the book – so you need to solve them all to get to the final round. With a focus on ciphers and codebreaking, Conundrum contains twenty sections, each built around a specific subject from music to literature, physics to politics. To take on Conundrum you need good general knowledge and the ability to think laterally. But if you need help, there are plenty of hints to point you in the right direction. Whether you attempt to crack it alone or work in a team, Conundrum will challenge you to the extreme. Can you take on Conundrum and win? There's only one way to find out ...
Author: Lane Pederson, Psy.D., LP, DBTC
Publisher: PESI Publishing & Media
ISBN: 1936128322
Category : Psychology
Languages : en
Pages : 169
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Book Description
The National Institute on Drug Abuse (NIDA) reports that six of ten individuals with a substance use disorder meet criteria for another mental illness diagnosis. These co-occurring disorders present significant challenges for both chemical dependency and mental health practitioners across levels of treatment intensity. To answer these challenges, Dialectical Behavior Therapy (DBT) has emerged as a highly teachable and applicable approach for people with complex co-morbidities. This workbook outlines the acceptance-based philosophies of DBT with straight-forward guidelines for implementing them in Integrated Dual Disorder Treatment (IDDT) settings along with comprehensive explanations of DBT skills tailored for those with dual disorders. Includes reproducible handouts
Author: Mark M. Leach
Publisher: Cambridge University Press
ISBN: 110857792X
Category : Psychology
Languages : en
Pages : 718
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Book Description
The Cambridge Handbook of Applied Psychological Ethics is a valuable resource for psychologists and graduate students hoping to further develop their ethical decision making beyond more introductory ethics texts. The book offers real-world ethical vignettes and considerations. Chapters cover a wide range of practice settings, populations, and topics, and are written by scholars in these settings. Chapters focus on the application of ethics to the ethical dilemmas in which mental health and other psychology professionals sometimes find themselves. Each chapter introduces a setting and gives readers a brief understanding of some of the potential ethical issues at hand, before delving deeper into the multiple ethical issues that must be addressed and the ethical principles and standards involved. No other book on the market captures the breadth of ethical issues found in daily practice and focuses entirely on applied ethics in psychology.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 112
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Book Description
Author: Josh Bernoff
Publisher: HarperCollins
ISBN: 006247717X
Category : Business & Economics
Languages : en
Pages : 216
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Book Description
Joining the ranks of classics like The Elements of Style and On Writing Well, Writing Without Bullshit helps professionals get to the point to get ahead. It’s time for Writing Without Bullshit. Writing Without Bullshit is the first comprehensive guide to writing for today’s world: a noisy environment where everyone reads what you write on a screen. The average news story now gets only 36 seconds of attention. Unless you change how you write, your emails, reports, and Web copy don’t stand a chance. In this practical and witty book, you’ll learn to front-load your writing with pithy titles, subject lines, and opening sentences. You’ll acquire the courage and skill to purge weak and meaningless jargon, wimpy passive voice, and cowardly weasel words. And you’ll get used to writing directly to the reader to make every word count. At the center of it all is the Iron Imperative: treat the reader’s time as more valuable than your own. Embrace that, and your customers, your boss, and your colleagues will recognize the power and boldness of your thinking. Transcend the fear that makes your writing weak. Plan and execute writing projects with confidence. Manage edits and reviews flawlessly. And master every modern format from emails and social media to reports and press releases. Stop writing to fit in. Start writing to stand out. Boost your career by writing without bullshit.
