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Author: Susan M. O'Dell
Publisher: J. Wiley & Sons Canada
ISBN:
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
Develop difficult-to-attain customer trust and loyalty through predictable and consistent service experience Today's customer is a "Butterfly Customer," skeptical, not loyal to any product or company, and only yours until the next best thing comes along. The Butterfly Customer defines the true meaning of customer loyalty and provides a master plan for achieving success. Authors Susan O'Dell and Joan Pajunen explain that a better measure of a customer's loyalty is how much trust they place in your business. Here, business managers will learn how to write their own contracts with customers, determine what promises that contract with the customer implies, and focus on delivering service. By running a business with integrity, owners will develop trust with their customers and profit by doing so. * Includes numerous examples of actual companies and what actions they are taking to capture customers' loyalty Susan M. O'Dell and Joan A. Pajunen (both from Mississauga, Canada) are Principals in Service Dimensions, a consulting company specializing in retail and service sectors.
Author: Susan M. O'Dell
Publisher: J. Wiley & Sons Canada
ISBN:
Category : Business & Economics
Languages : en
Pages : 296
Get Book Here
Book Description
Develop difficult-to-attain customer trust and loyalty through predictable and consistent service experience Today's customer is a "Butterfly Customer," skeptical, not loyal to any product or company, and only yours until the next best thing comes along. The Butterfly Customer defines the true meaning of customer loyalty and provides a master plan for achieving success. Authors Susan O'Dell and Joan Pajunen explain that a better measure of a customer's loyalty is how much trust they place in your business. Here, business managers will learn how to write their own contracts with customers, determine what promises that contract with the customer implies, and focus on delivering service. By running a business with integrity, owners will develop trust with their customers and profit by doing so. * Includes numerous examples of actual companies and what actions they are taking to capture customers' loyalty Susan M. O'Dell and Joan A. Pajunen (both from Mississauga, Canada) are Principals in Service Dimensions, a consulting company specializing in retail and service sectors.
Author: Susan M. O'Dell
Publisher:
ISBN:
Category : Customer relations
Languages : en
Pages : 0
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Book Description
Author: Donald Stokes
Publisher: Little, Brown
ISBN: 9780316817806
Category : Nature
Languages : en
Pages : 96
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Book Description
Copiously illustrated with maps, line drawings, and full-color photographs, this large format paperback book contains the essential information that backyard nature enthusiasts want and need -- to attract butterflies to their yards.
Author: Anna Milbourne
Publisher: Usborne Books
ISBN: 9780794510527
Category : Butterflies
Languages : en
Pages : 0
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Book Description
A simple illustrated introduction to the life cycle of a butterfly.
Author: Rick Mikula
Publisher: Storey Publishing
ISBN: 9781580173353
Category : Nature
Languages : en
Pages : 166
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Book Description
A guide to creating habitats suitable for butterflies offers advice on growing host and nectar plants, building nets and cages, and caring for and feeding butterflies, and provides identification clues for various species.
Author: William Jacob Holland
Publisher:
ISBN:
Category : Butterflies
Languages : en
Pages : 596
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Book Description
Author: Olivia Fox Cabane
Publisher: Penguin
ISBN: 0698153448
Category : Business & Economics
Languages : en
Pages : 289
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Book Description
In The Charisma Myth, Olivia Fox Cabane offered a groundbreaking approach to becoming more charismatic. Now she teams up with Judah Pollack to reveal how anyone can train their brain to have more eureka insights. The creative mode in your brain is like a butterfly. It's beautiful and erratic, hard to catch and highly valued as a result. If you want to capture it, you need a net. Enter the executive mode, the task-oriented network in your brain that help you tie your shoes, run a meeting, or pitch a client. To succeed, you need both modes to work together--your inner butterfly to be active and free, but your inner net to be ready to spring at the right time and create that "aha!" moment. But is there any way to trigger these insights, beyond dumb luck? Thanks to recent neuroscience discoveries, we can now explain these breakthrough moments--and also induce them through a series of specific practices. It turns out there's a hidden pattern to all these seemingly random breakthrough ideas. From Achimedes' iconic moment in the bathtub to designer Adam Cheyer's idea for Siri, accidental breakthroughs throughout history share a common origin story. In this book, you will learn to master the skills that will transform your brain into a consistent generator of insights. Drawing on their extensive coaching and training practice with top Silicon Valley firms, Cabane and Pollack provide a step-by-step process for accessing the part of the brain that produces breakthroughs and systematically removing internal blocks. Their tactics range from simple to zany, such as: · Imagine an alternate universe where gravity doesn’t exist, and the social and legal rules that govern it. · Map Disney’s Pocahontas story onto James Cameron’s Avatar. · Rid yourself of imposter syndrome through mental exercises. · Literally change your perspective by climbing a tree. · Stimulate your butterfly mode by watching a foreign film without subtitles. By trying the exercises in this book, readers will emerge with a powerful new capacity for breakthrough thinking.
Author: Dot Hutchison
Publisher: Sterling Mystery Series
ISBN: 9781683243038
Category : Kidnapping
Languages : en
Pages : 0
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Book Description
Originally published: Amazon Publishing, 2016.
Author: William R. Leach
Publisher: Vintage
ISBN: 1400076927
Category : History
Languages : en
Pages : 449
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Book Description
With 32 pages of full-color inserts and black-and-white illustrations throughout. From one of our most highly regarded historians, here is an original and engrossing chronicle of nineteenth-century America's infatuation with butterflies—“flying flowers”—and the story of the naturalists who unveiled the mysteries of their existence. A product of William Leach's lifelong love of butterflies, this engaging and elegantly illustrated history shows how Americans from all walks of life passionately pursued butterflies, and how through their discoveries and observations they transformed the character of natural history. In a book as full of life as the subjects themselves and foregrounding a collecting culture now on the brink of vanishing, Leach reveals how the beauty of butterflies led Americans into a deeper understanding of the natural world.
Author: Jessica Barraco
Publisher: Simon and Schuster
ISBN: 1631528017
Category : Family & Relationships
Languages : en
Pages : 198
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Book Description
A decade after twelve-year-old Jessica loses her mother, Dianne, to cancer complications, she finds herself curious about Dianne’s mysterious youth. Armed with a journalism degree, Jessica sets out on a quest to find two of Dianne’s former lovers, an old ballroom dance partner and a Vietnam war hero, along with anyone else who can tell her about Dianne. The Butterfly Groove features Jessica’s journalistic approach complemented by reimagined portions of Dianne’s life. Part mystery, part coming-of-age story across decades, this memoir is a heartwarming exploration of how our pasts tell our truths, and how love survives us all.
