Author: Charles Ryan Minton
Publisher: Lioncrest Publishing
ISBN: 9781544512082
Category : Business & Economics
Languages : en
Pages : 156
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Book Description
By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron's experience memorable. With this book, you'll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased--and so will you.
Author: Fred R. McKenzie
Publisher: Oxford University Press
ISBN: 0190615419
Category : Social Science
Languages : en
Pages : 360
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Book Description
Conducting a successful professional interview is more than an exercise of technical skills. The specific approach an interviewer takes with any client should be informed by the interviewer's understanding of the client's needs and preferences exhibited within the developing relationship. Interviewing for the Helping Professions promotes a theory-driven, relational approach to professional interviewing across disciplines. The author's aim is to organically illustrate the theories and techniques of interviewing within the context of building and utilizing the therapeutic relationship.The author uses example interviews to illustrate the variety of settings, clients, and issues interviewers encounter. Each interview is fully annotated with the theory and practice skills being exhibited. The emphasis on theory allows the reader to fully understand the underlying principles of interviewing, encouraging them to be present and in-the-moment with their clients. This comprehensive book is an indispensable resource for practice courses in counseling, human services, psychology, and social work programs.
Author: Pratyasha Pattanaik
Publisher: BecomeShakespeare.com
ISBN: 9386487284
Category :
Languages : en
Pages : 156
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Book Description
Sarah is in love with a person from her past, but, she has never accepted this fact. In the beginning, she never understood that she can be in love. But, soon she realises that she has been waiting for that person only. The person who she has been waiting for comes back into her life after four long years. She tries not to love him. She tries to be indifferent, but she can’t. She falls in love again and again just to realize that the person would never love her back. One fine day, the person goes away without leaving any contacts. She waits even if she knows that he will never come back. Will her love of life come back? Will he ever know that she had always loved him? Is there happily ever after in this story? Love is a spiritual path which leads to happiness. But, we tend not to accept it. There are reasons- sometimes the outside forces and sometimes our inside forces acting on us. We all must drive through all the confusions and ambiguities to understand that we cannot live without love. But love camouflages itself. We should have that instinct to recognize it. This book will take you away from the world for some time.
Author: Harper Collins Publishers
Publisher: Gramedia Pustaka Utama
ISBN: 6020323293
Category : Reference
Languages : en
Pages : 1676
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Book Description
This dictionary of American English is designed to help learners write and speak accurate and up-to-date English. • Ideal for upper-intermediate and advanced learners of English • Based on the Collins 4.5-billion-word database, the Collins Corpus • Up-to-date coverage of today’s English, with all words and phrases explained in full sentences • Authentic examples from the Collins Corpus show how English is really used • Extensive help with grammar, including plural forms and verb infl ections • Fully illustrated Word Web and Picture Dictionary boxes provide additional information on vocabulary and key concepts • Vocabulary-building features encourage students to improve their accuracy and fl uency: †- Word Partnership notes highlight important collocations †- Thesaurus entries offer synonyms and antonyms for common words †- Usage notes explain different meanings and uses of the word • Supplements on Grammar, Writing, Speaking, Words That Frequently Appear on TOEFL® and TOEIC®, Text Messaging and Emoticons
Author: Nancy Revell
Publisher: Random House
ISBN: 1473572827
Category : Fiction
Languages : en
Pages : 406
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Book Description
**THE NINTH NOVEL IN THE BESTSELLING SHIPYARD GIRLS SERIES** 'Emotional and gripping' Take a Break ______________________________ Sunderland, 1943: As Christmas approaches in the shipyards, everyone is hoping for a little magic... Helen would love to find the courage to tell the dashing Dr Parker of her true feelings for him. But how can she when he clearly has eyes for someone else? More than a year has passed since Bel's wedding to sweetheart Joe. She knows she has much to feel thankful for and yet there is still one burning desire which she cannot ignore. And as Polly grows with child, she hopes against hope for a safe delivery - and that her husband Tommy can soon return from the front line to meet their new arrival. There will be storms to weather, but guided by their strength and friendship there is still hope for each of the shipyard girls that their Christmas wishes will come true. ______________________________ Praise for Nancy Revell 'Nancy Revell knows how to stir the passions and soothe the heart!' Northern Echo 'Stirring and heartfelt storytelling' Peterborough Evening Telegraph 'The author is one to watch' Sun 'Well-drawn, believable characters combined with a storyline to keep you turning the pages' Woman
Author: Jeffrey Russell
Publisher: Association for Talent Development
ISBN: 1607283506
Category : Business & Economics
Languages : en
Pages : 571
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Book Description
Mention the dreaded phrase "performance review" to most employees, and you're likely to get a variety of responses—none positive. Face it: it's time to find a better way to manage performance. Whether you're an organizational leader, human resource professional, or organization development specialist, Ultimate Performance Management can help you transform your company's system for performance improvement. Rather than the traditional annual performance review, you can develop a larger framework for an ongoing performance coaching conversation, a fresh approach that enables managers and performers to build their skills consistently over time. This book provides complete background materials on learning and performance management issues, guidelines for assessing your organization's current culture and evaluating your program results, and a full range of hands-on tools, including complete instructions and presentations for one-day or half-day workshops on several performance-related processes handouts such as checklists, exercises, charts, diagrams, and other supportive materials training instruments and tools including a wide array of quizzes, questionnaires, outlines, and feedback forms learning activities to provide workshop participants with a broad variety of structured experiences a CD-ROM containing all of the ready-to-print materials shown in the workbook. Note: The Content Express e-book contains a link to the same ready-to-print material contained within the CD-ROM.
Author: Renée Evenson
Publisher: HarperChristian + ORM
ISBN: 0814420338
Category : Business & Economics
Languages : en
Pages : 303
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Book Description
Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
Author: Stephanie S. J. Drcar
Publisher: Taylor & Francis
ISBN: 1000916170
Category : Psychology
Languages : en
Pages : 221
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Book Description
Helping Skills for Counselors and Health Professionals provides a model of foundational helping skills that is grounded in a multicultural framework. Chapters explicitly examine implicit bias and the role of culture and systems of oppression and marginalization within the lives of both individuals and communities. The text also uses ecological systems theory to assist readers in conceptualizing the ways in which culture influences communication styles, perceptions of professional helpers, and individual needs. Readers will be introduced to concepts that increase awareness of micro and macro-level influences on helping skills, communication, and the patient’s life. Within the book’s multicultural framework, readers will also find tools for increasing self-awareness for improving the communication skills and cultural humility.
Author: Tom Hopkins
Publisher: John Wiley & Sons
ISBN: 0764550632
Category : Business & Economics
Languages : en
Pages : 299
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Book Description
Without the close, there is no sale. Pretty obvious, right? Yet, for many salespeople, closing is the most baffling and elusive part of the selling process. All too often, salespeople meet qualified clients and charm them with an eloquent presentation, only to see the sale mysteriously slip from between their fingers in the end. Which is sad when you consider all the hard work – the prospecting, preparation, planning, and practice – done for the sake of a moment of truth that never arrives. Fortunately, closing is an art that can be mastered, and now Sales Closing For Dummies shows you how. Packed with powerful principles that can help you become a top-producing salesperson, Sales Closing For Dummies is the ultimate guide to mastering that most mysterious part of the selling equation. Tom Hopkins, the legendary sales genius who, by age 30 was the nation’s leading real-estate trainer, demystifies closing and shows what it takes to be a champion closer, including how to: Lead a sale without being pushy Read the signs of an interested potential buyer Use questioning methods that close sales, time and again Help clients feel good about their buying decisions Keep your clients’ business and build their loyalty Build long-term relationships and watch your sales grow With the help of dozens of real-life examples from a wide cross section of industries, Tom shows why professional selling is about communication, not coercion. And he shares his considerable insight and experience on: Verbal and visual buying cues and how to recognize them Choosing the best location for closing Addressing concerns and creating a sense of urgency Time-tested tactics and strategies for ending customer procrastination, overcoming their fear, closing from a distance, and more The ten biggest closing mistakes and how to avoid them Add-on selling and other ways of getting your clients to help you to build your business Featuring Tom’s Hopkins’ trademark “Red Flag” key points and situation scripts, this fun, easy-to-understand guide arms you with the hands-on tools and techniques you’ll need to become a world-class closer.
Author: The Experts at Dummies
Publisher: John Wiley & Sons
ISBN: 1118236297
Category : Business & Economics
Languages : en
Pages : 711
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Book Description
Tried-and-true information and tips for selling like a pro Are you looking to enter the world of sales, or are you already a salesperson who's looking for new tips and tactics to expand your business? Whether you're in charge of your own selling career or you're responsible for training and managing a professional sales force, Selling All-In-One For Dummies features everything you need to know to improve your results. This valuable selling resource includes new ways to effectively network and prospect through the power of all the social media networking sites such as LinkedIn, Twitter, and Facebook, as well as ways to optimize sales success through Webinars; the latest tips and advice to build an appealing image; proven questioning methods that close sales; updated advice on keeping clients' business and building their loyalty; and how to adapt presentations and techniques. Proven methods and techniques that will lead to bigger sales and more loyal customers Advice on separating yourself from the pack Plus four chapters on selling in specialized areas from biotechnology to real estate Selling All-In-One For Dummies is the authoritative guide to navigating the ever-changing and growing sales arena.
