Crisis Intervention and Counseling by Telephone PDF Download
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Author: David Lester
Publisher: Charles C. Thomas Publisher
ISBN:
Category : Counseling
Languages : en
Pages : 344
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Book Description
Author: David Lester
Publisher: Charles C. Thomas Publisher
ISBN:
Category : Counseling
Languages : en
Pages : 344
Get Book Here
Book Description
Author: David Lester
Publisher: Charles C Thomas Publisher
ISBN: 0398088306
Category : Psychology
Languages : en
Pages : 461
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Book Description
This book will further stimulate interest and discussion of the telephone and the Internet as a mode of treatment. In this extensively revised third edition, a practical framework for providing immediate problem-solving assistance by telephone to persons in crisis is provided. Several new chapters have been added and several chapters have been updated and rewritten. The text offers specific techniques to deal with out-of-control situations with the highly important initial steps to protect the caller, the crisis worker, and the community. The scope of the book includes an overview of counseling by telephone, how to effectively manage crises, how to be supportive verbally and nonverbally, how to accurately assess situations, and how to help create a sense of stability. Part I discusses the varieties of telephone services, while Part II covers crisis intervention and counseling, including telephone therapy, active listening, cognitive therapy approaches, transactional analysis and learned helplessness approaches, as well as Gestalt therapy approaches. Part III discusses a variety of problem callers: the obscene caller, the chronic caller, the silent caller, the nuisance caller, and the “one counselor” caller. A new section, Part IV—Special Topics, includes valuable information on dealing with adolescents, war veterans, rural communities, the elderly, and individuals with disabilities on campus. Part V offers a look at contact beyond the telephone, including crisis intervention by e-mail and letter. Part VI views the roles of telephone counselors, such as the mental health professional, the nonprofessional crisis worker, selecting telephone counselors, and training crisis workers. Finally, Part VII summarizes and evaluates today’s telephone counseling services. This unique and up-to-date book serves as a comprehensive tool for those setting up telephone and Internet counseling services and those in charge of centers already operating, especially in training and supervising those on the front lines, the crisis interveners.
Author: David Lester
Publisher:
ISBN: 9780398062309
Category :
Languages : en
Pages : 336
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Book Description
A practical framework for providing immediate problem-solving assistance by telephone to persons in crisis. Offers specific techniques to deal with out-of-control situations with the crisis worker and the community.
Author: Gerald A. Specter
Publisher:
ISBN:
Category : Medical
Languages : en
Pages : 232
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Book Description
Author: Carol Ann Graves
Publisher:
ISBN:
Category :
Languages : en
Pages : 278
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Book Description
Author: Marin Suicide Prevention Center
Publisher:
ISBN:
Category : Crisis services
Languages : en
Pages : 190
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Book Description
Author: Benito Perri
Publisher:
ISBN:
Category : Counseling
Languages : en
Pages : 530
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Book Description
Author: Cornell University Development Team
Publisher: SAGE Publications, Incorporated
ISBN: 9780761915201
Category : Family & Relationships
Languages : en
Pages : 0
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Book Description
This practical introduction to the art of interacting with crisis helpline callers will be essential to those who work, or intend to work, on a crisis line. The book is geared towards volunteers and others who initiate the crisis intervention process, when they need to accurately gauge the nature of the call and effectively engage the caller in problem-solving. The manual, in a loose-leaf binder, helps provide consistency in training on communication and listening skills. The text is designed to help telephone counselors provide an appropriate level of response and direction - but it is not written to help counselors detect underlying causes or otherwise engage in therapeutic encounters. The authors anticipate the possibility that the i
Author: Paul J. Seymour
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
The telephone crisis intervention service at Utah State University (Help-Line) was evaluated in order to make the training program accountable and to produce recommendations for improvement in volunteer training. Help-Line training teaches a non-directive counseling model and incorporates experiential sensitivity type exercises, didactic discussion, and role playing. Help-Line volunteers were assessed by two methods. The first was a pretest-posttest control group design. Training was the independent variable and the discrimination of core conditions (as measured by the Crisis Center Discrimination Index) and the communication of empathy (as measured by the Crisis Center Communication Index) were the dependent variables . The Indexes are patterned after the work of Robert Carkhuff and utilize his 5-point rating system. The trainees scored significantly better than the control group on both the discrimination task (.01 level) and the connnunication task (.05 level). The second method was a comparison of the volunteers on the variables of Conceptual Level as postulated by Harvey, Hunt, and Schroder, and the decision of the volunteers regarding whether or not to work on Help-Line after training. Conceptual Level was measured by the Conceptual Systems Test (form 71) categorizing subjects according to cognitive structure and beliefs into one of four Conceptual Levels (CL): CL 1--concrete-proestablishment, CL 2--concrete-antiestablishrnent, CL 3--abstract-dependent, and CL 4--abstract-independent. Both trainers were CL 4 individuals and the interaction between subject and trainer is unknown. A comparison of CL 1, CL 3, and CL 4 subjects (the test identified no CL 2 members) on the Crisis Center Discrimination Index produced no significant differences. A comparison of CL 1, CL 3, and CL 4 subjects on the Crisis Center Colillllunication Index showed no significant differences on the pretest scores but a significant difference (.05 level) on the post test scores, CL 4 subjects scoring significantly higher than CL 3 and...
Author: Betty Jo Johnson
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 36
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Book Description
In 1968, a telephone service called Hotline began operation in Los Angeles, California. The concept was planned and implemented by a committee made up of various representatives in the community in association with the Division of Adolescent Medicine, Children's Hospital of Los Angeles. Today, the Children's Hospital Hotline is one of over 300 existing throughout the country, with a steadily increasing number being created in other parts of the world. Designed mainly for young people as a crisis intervention resource, the Hotline provides an understanding, empathetic, yet objective "Listener," someone who is as immediately available to a troubled youth as the nearest telephone. This publication is simply a collection of ideas, a rough approximation of where one Hotline (that of the Division of Adolescent Medicine, Children's Hospital of Los Angeles) is now. Just as there are often no simple or final answers for those who call the service, there will never be a finality regarding what Hotline is or could be.
