Delivering Knock Your Socks Off Service PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Delivering Knock Your Socks Off Service PDF full book. Access full book title Delivering Knock Your Socks Off Service by Ron Zemke. Download full books in PDF and EPUB format.
Author: Ron Zemke
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814407653
Category : Business & Economics
Languages : en
Pages : 196
Get Book
Book Description
Outlines the skills and techniques of providing superior customer service.
Author: Ron Zemke
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814407653
Category : Business & Economics
Languages : en
Pages : 196
Get Book
Book Description
Outlines the skills and techniques of providing superior customer service.
Author: Kristin Anderson
Publisher: Amacom
ISBN: 9780814479711
Category : Business & Economics
Languages : en
Pages : 212
Get Book
Book Description
The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Author: Performance Associates, Inc
Publisher: Amacom Books
ISBN: 9780814430019
Category : Business & Economics
Languages : en
Pages : 216
Get Book
Book Description
Written in the same accessible and humorous style that made this book a classic, this title features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush.
Author: Ron ZEMKE
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0761215255
Category : Business & Economics
Languages : en
Pages : 270
Get Book
Book Description
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: • See things from the customer’s point of view • Meet customer expectations and satisfy their needs • Create a memorable experience for the customer • Become easy to do business with • Determine the right time to bend or break the rules • Become a fantastic fixer and powerful problem-solver • Cope effectively with "customers from hell" • Avoid the ten deadly sins of customer service • Formulate smart answers to tough customer questions. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Author: Ron Zemke
Publisher: Amacom Books
ISBN: 9780814470848
Category : Business & Economics
Languages : en
Pages : 232
Get Book
Book Description
Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
Author: Chip R. Bell
Publisher: Amacom Books
ISBN: 9780814477847
Category : Business & Economics
Languages : en
Pages : 226
Get Book
Book Description
"Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. Completely updated with the latest research, new stories, and examples, Managing Knock Your Socks Off Service gives you up-to-the-minute advice on how you can create that kind of world-class service both in your operations and through your people, whether they work with customers face to face, on the phone, or in e-space."--BOOK JACKET.
Author: PERFORMANCE RESEARCH ASSOCIATES
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814417566
Category : Business & Economics
Languages : en
Pages : 266
Get Book
Book Description
Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book provides readers with proven tips and strategies for: • Exceeding customer needs and expectations • Determining the right times to bend or break the rules • Becoming fantastic fixers and powerful problem-solvers • Using the RATER factors to wow your customers • Understanding cultural and generational differences • Becoming a listening post • Coping effectively with “customers from hell” With people surrounded by more choices and information than ever before, true customer loyalty has become increasingly difficult to attain. Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without.
Author: Jeffrey H. Gitomer
Publisher: Amacom Books
ISBN: 9780814470305
Category : Business & Economics
Languages : en
Pages : 224
Get Book
Book Description
The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Author: William Miller
Publisher: AMACOM/American Management Association
ISBN: 0814428711
Category : Business & Economics
Languages : en
Pages : 176
Get Book
Book Description
Another knockout in the grand tradition of "Knock Your Socks Off Service"!
Author: Chip R. Bell
Publisher: Amacom Books
ISBN: 9780814473689
Category : Business & Economics
Languages : en
Pages : 244
Get Book
Book Description
The bestselling customer service management book is back and better than ever, with new tips, strategies, and examples from how to find and retain service-oriented people to recognizing and rewarding good performance.
