TAKE G.R.E.A.T. C.A.R.E! The Ultimate Guide to Great Customer Service! PDF Download
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Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 83
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Book Description
No business today can afford to ignore two very important people -2C’s: Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money…and that’s the person who wins and keeps customers. In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don’t provide this excellent service, someone else would! “TAKE G.R.E.A.T C.A.R.E!- The Ultimate Guide to Great Customer Service” will help you do just that! It will help create a memorable experience for every customer, by exceeding expectations and going beyond satisfying their needs- making it easy to do business…thereby making everybody win! The Customer, your Company and the Employees! KEY Contents in the Book 1. The Importance and Benefits of Providing Great Customer Service 2. How Customers are lost! 3. How valuable are Customers and what do they really want 4. YOU are the KEY! Attributes of a Customer Service Professional 5. Conducting and Presenting Yourself as a Customer Service Professional! 6. Steps to a Professional Customer Service Call 7. Professional Telephone Skills 8. Handling Complaints and Irate Customers 9. Steps to Improving your Service-Setting Standards 10. Learning to Manage Stress for continued Success 11. A Final Word! 12. About the Author
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 83
Get Book Here
Book Description
No business today can afford to ignore two very important people -2C’s: Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money…and that’s the person who wins and keeps customers. In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don’t provide this excellent service, someone else would! “TAKE G.R.E.A.T C.A.R.E!- The Ultimate Guide to Great Customer Service” will help you do just that! It will help create a memorable experience for every customer, by exceeding expectations and going beyond satisfying their needs- making it easy to do business…thereby making everybody win! The Customer, your Company and the Employees! KEY Contents in the Book 1. The Importance and Benefits of Providing Great Customer Service 2. How Customers are lost! 3. How valuable are Customers and what do they really want 4. YOU are the KEY! Attributes of a Customer Service Professional 5. Conducting and Presenting Yourself as a Customer Service Professional! 6. Steps to a Professional Customer Service Call 7. Professional Telephone Skills 8. Handling Complaints and Irate Customers 9. Steps to Improving your Service-Setting Standards 10. Learning to Manage Stress for continued Success 11. A Final Word! 12. About the Author
Author: Kelly Montague
Publisher: BookRix
ISBN: 3739660619
Category : Computers
Languages : en
Pages : 44
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Book Description
Have you ever wondered what keeps customers’ loyalty on a certain product or service? One of the most considerable facts is keeping the people aspect of the business alive. Treating customers as individuals and not just representation of financial returns can give you the competitive edge. Having a good customer service is therefore vital for any businesses to sustain its operations. If you are in the service industry, a good customer service can be your bread and butter. By having good customer service, you can generate more profit as it will promote company loyalty.
Author: Amanda Murphy
Publisher: C&T Publishing Inc
ISBN: 1617459488
Category : Crafts & Hobbies
Languages : en
Pages : 131
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Book Description
Discover how to use quilting rulers to their fullest and achieve the quilting you want every time. Straight lines, curves . . . there are rulers for every kind of quilting! Amanda Murphy shares an in-depth guide to everything you need to know about rulerwork quilting on both domestic and longarm machines. With recommendations for choosing templates and feet, this technical guide is great on its own, but also makes the perfect sidekick to Murphy’s popular Rulerwork Quilting Idea Book. Plan your quilting to perfection and learn to combine rulerwork with free-motion quilting. Watch your quilting aesthetic begin to evolve; helpful photos show you how to execute quilting designs with basic straight-line and circle rulers, as well as specialty shapes like waves, clamshells, and feathers! Become a rulerwork expert! Achieve the quilting you want every time Work on your longarm or domestic sewing machine, with troubleshooting and ergonomic tips for each Buy the right rulers and feet, plan the quilting, and execute rulerwork with finesse
Author: Sybil Stershic
Publisher: WME Books
ISBN: 9781934229040
Category : Communication in personnel management
Languages : en
Pages : 152
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Book Description
Author: Christopher Matthew Spencer
Publisher: Entrepreneur Press
ISBN: 1613084579
Category : Business & Economics
Languages : en
Pages : 410
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Book Description
eBay is empowering small businesses everywhere by offering ecommerce and marketing tools to reach customers around the globe. With more than 170 million buyers in 190 markets globally, eBay makes it easy for you to start, run, and grow a new or existing business wherever you are.>/div>
Author: Shawn Verner
Publisher: Shawn Verner
ISBN:
Category : Self-Help
Languages : en
Pages : 201
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Book Description
This book contains proven steps and strategies on how to awaken, utilize, and maximize the natural leadership potential that you possess. Leadership opportunities are not just confined in the workplace. Each day, in common life situations, a couple of leadership opportunities actually present themselves to you. To be a leader is to be responsible for your domain, whether that is the office, your team, your business, your field of study, your home, or your neighborhood. Contrary to what most people believe, leadership doesn’t come from a position, a title, or even a crown. It is not who you are that makes you a leader. It’s what you do, and more importantly, it’s how you do it. Each time you make a decision about your life, you practice leadership. You actually become a leader each time you influence someone towards a certain path. In this book you’ll discover: The one essential every team needs and can’t exist without Why you should absolutely be throwing more work parties The top 8 things that derail strong teams and how you can avoid them Why a great leader should be “non-existent” Groundbreaking data around the rise in emotional intelligence and how you can train your own EQ The secret weapon to establish trust in a team Scientific insight into how team diversity will increase productivity The most important qualities of a leader and how you can train them in just minutes a day … and so much more. Effective coaching is the art, science and practice of personal and professional development, of changing lives completely and also of helping people to deal with problems, fears, transition and change. Coaching came as a fundamental solution for improving people's effectiveness and performance, and helping them achieve their full potential. This book provides useful techniques and methods of developing people's skills and abilities and of boosting performance. Get the book today!!
Author: Matt Watkinson
Publisher: Pearson UK
ISBN: 0273775987
Category : Business & Economics
Languages : en
Pages : 173
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Book Description
Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make good ideas stick and get them into practical usage, so you can enhance your customers’ experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, Gü puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.
Author: Frances X. Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
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Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author: Tammy Gagne
Publisher: Fox Chapel Publishing
ISBN: 1621871517
Category : Pets
Languages : en
Pages : 339
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Book Description
Dogs can bring companionship, fun, and unconditional love to their owners. To reciprocate for all of the joy that a dog adds to life, dog owners need to be educated about and fully prepared for responsible ownership and care. There’s a lot to know when you’re a dog owner, and this comprehensive guide serves as the ultimate reference for owners at all stages of their dogs’ lives. Inside The Ultimate Guide to Dog Care: -A thorough discussion on what you need to consider before you decide to add a dog to your family -Sources from where you can obtain a healthy, sound puppy or adult dog -Checklists and charts to help you buy all of the equipment and supplies you will need before your dog comes home -How to introduce your new dog to your home, other family members, other dogs, and strangers -The importance of socialization to a dog’s overall personality and confidence -Complete nutrition for puppies, adults, and senior dogs -How to groom different coat types and the tools you will need -Making sure that your dog gets enough exercise for his body and mind, with special sections on organized dog sports and pet-assisted therapy work -Keeping your dog safe at home and everywhere you go -Raising a polite canine member of society through reward-based training, communication, and solutions to common problems -Routine health checks, dealing with parasites, and recognizing and treating illness and injury, with a chapter on care of the older dog
Author: Tania Gabrielle
Publisher: Fair Winds Press
ISBN: 1592338461
Category : Body, Mind & Spirit
Languages : en
Pages : 211
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Book Description
Reveal the answers to life's questions by learning how to solve the hidden codes all around you, with The Ultimate Guide to Numerology. Numbers underpin our day-to-day lives. Our birthday, anniversaries, addresses, and bank accounts—these complex series of numbers all contain codes to where we may find fortune, and where cycles of opportunity reside for us in our careers, homes, relationships, and life events. You can even use numbers to determine your soul's purpose! The Ultimate Guide to Numerology is the first book to reveal this captivating subject in its entirety. Written by master numerologist Tania Gabrielle, this guide to the inner workings of numbers will teach you how to forecast outcomes, optimize timing on projects and events, take advantage of opportunities, and avoid pitfalls. This fascinating beginner's guide shows how to decipher your personal birth code and learn what messages the numbers in your life hold. The Ultimate Guide to Numerology is the codex to break the codes!
