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Values-based Service for Sustainable Business

Values-based Service for Sustainable Business PDF Author: Bo Edvardsson
Publisher: Routledge
ISBN: 1134047576
Category : Business & Economics
Languages : en
Pages : 142

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Book Description
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.