Author: Richard Metters
Publisher:
ISBN: 9780324314472
Category : Customer services
Languages : en
Pages : 406
Book Description
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.
Successful Service Operations Management
Author: Richard Metters
Publisher:
ISBN: 9780324314472
Category : Customer services
Languages : en
Pages : 406
Book Description
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.
Publisher:
ISBN: 9780324314472
Category : Customer services
Languages : en
Pages : 406
Book Description
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.
Service Operations Management, Second Edition
Author: David W. Parker
Publisher: Edward Elgar Publishing
ISBN: 1788115945
Category : Business & Economics
Languages : en
Pages : 587
Book Description
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Publisher: Edward Elgar Publishing
ISBN: 1788115945
Category : Business & Economics
Languages : en
Pages : 587
Book Description
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Successful Service Operations Management
Author: Richard Metters
Publisher:
ISBN: 9780324224375
Category : Customer services
Languages : en
Pages : 406
Book Description
Publisher:
ISBN: 9780324224375
Category : Customer services
Languages : en
Pages : 406
Book Description
Service And Operations Management
Author: Cengiz Haksever
Publisher: World Scientific Publishing Company
ISBN: 9813209461
Category : Business & Economics
Languages : en
Pages : 691
Book Description
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Publisher: World Scientific Publishing Company
ISBN: 9813209461
Category : Business & Economics
Languages : en
Pages : 691
Book Description
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Successful Service Operations Management
Author: Richard Metters
Publisher:
ISBN: 9780324224382
Category : Customer services
Languages : en
Pages : 406
Book Description
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers tools for everyday operation.
Publisher:
ISBN: 9780324224382
Category : Customer services
Languages : en
Pages : 406
Book Description
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers tools for everyday operation.
Successful Service Operations Management
Author:
Publisher:
ISBN: 9788131517734
Category :
Languages : en
Pages : 428
Book Description
Publisher:
ISBN: 9788131517734
Category :
Languages : en
Pages : 428
Book Description
Successful Service Operations Management
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
Book Description
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
Book Description
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Author: Daniel I. Kaplan
Publisher: John Wiley & Sons
ISBN: 9780471591290
Category : Business & Economics
Languages : en
Pages : 278
Book Description
Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
Publisher: John Wiley & Sons
ISBN: 9780471591290
Category : Business & Economics
Languages : en
Pages : 278
Book Description
Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
Successful Service Operations Management
Author: Richard Metters
Publisher: South Western Educational Publishing
ISBN: 9780324135565
Category : Customer services
Languages : en
Pages : 0
Book Description
"This edition provides coverage of the full cycle of building a service business from concept formation through implementation. The first section of the book focuses on the important elements of constructing a business strategy. Section two details how to successfully implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the everyday tools that managers critically need are provided in the last section of the book."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Publisher: South Western Educational Publishing
ISBN: 9780324135565
Category : Customer services
Languages : en
Pages : 0
Book Description
"This edition provides coverage of the full cycle of building a service business from concept formation through implementation. The first section of the book focuses on the important elements of constructing a business strategy. Section two details how to successfully implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the everyday tools that managers critically need are provided in the last section of the book."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Operations and Service Management: Concepts, Methodologies, Tools, and Applications
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1522539107
Category : Business & Economics
Languages : en
Pages : 1812
Book Description
Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
Publisher: IGI Global
ISBN: 1522539107
Category : Business & Economics
Languages : en
Pages : 1812
Book Description
Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.