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Author: Moid Siddiqui
Publisher: Jaico Publishing House
ISBN: 8184955618
Category : Business & Economics
Languages : en
Pages : 160
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Book Description
“When you call the customer king, you must give him royal treatment” This message from the authors of the book you hold in your hand reaffirms one of the most time-honoured corporate mantras for growth, survival and success. Power of High Touch is a power-packed rulebook for practicing managers, entrepreneurs, CEOs, business leaders and research scholars looking to understand, appreciate and apply the significance of customer care and hospitality in any industry. Recounting varied experiences from their rich repertoire, the authors exemplify that flawless customer care is only possible when it is pursued as a mission, with not just talent but extraordinary perseverance to achieve desired results. Tomorrow’s empowered customer will be more demanding than can you see in your mind’s eye today, the authors predict. Especially, in a world full of shifting business paradigms and innovation where the customer has been steadily gaining space and significance. Cultivating and nurturing the culture of customer care will be the only way forward. MOID SIDDIQUI has served corporate India in senior and board level positions in both the public and the private sector. He is the author of sixteen management books; three of these – The Brave New Manager, Corporate Soul and Enrich Your Personality – have received Best Book of the Year and Commendation awards. His articles have been published in the Chicken Soup series and in the Training & Development journal of American Society for Training & Development. FEROZ SIDDIQUI has been based in the Middle East since 2005, serving the Singapore government, most recently on a diplomatic posting in Riyadh, responsible for promoting business relations between Singapore and the Kingdom of Saudi Arabia. During his decade-long tenure in IE Singapore, he used his flair for writing to compile his first book, Venture India – A collection of stories of successful Singapore companies in India. He has been interviewed for both print and TV media, in Qatar, Singapore and Saudi Arabia.
Author: Moid Siddiqui
Publisher: Jaico Publishing House
ISBN: 8184955618
Category : Business & Economics
Languages : en
Pages : 160
Get Book Here
Book Description
“When you call the customer king, you must give him royal treatment” This message from the authors of the book you hold in your hand reaffirms one of the most time-honoured corporate mantras for growth, survival and success. Power of High Touch is a power-packed rulebook for practicing managers, entrepreneurs, CEOs, business leaders and research scholars looking to understand, appreciate and apply the significance of customer care and hospitality in any industry. Recounting varied experiences from their rich repertoire, the authors exemplify that flawless customer care is only possible when it is pursued as a mission, with not just talent but extraordinary perseverance to achieve desired results. Tomorrow’s empowered customer will be more demanding than can you see in your mind’s eye today, the authors predict. Especially, in a world full of shifting business paradigms and innovation where the customer has been steadily gaining space and significance. Cultivating and nurturing the culture of customer care will be the only way forward. MOID SIDDIQUI has served corporate India in senior and board level positions in both the public and the private sector. He is the author of sixteen management books; three of these – The Brave New Manager, Corporate Soul and Enrich Your Personality – have received Best Book of the Year and Commendation awards. His articles have been published in the Chicken Soup series and in the Training & Development journal of American Society for Training & Development. FEROZ SIDDIQUI has been based in the Middle East since 2005, serving the Singapore government, most recently on a diplomatic posting in Riyadh, responsible for promoting business relations between Singapore and the Kingdom of Saudi Arabia. During his decade-long tenure in IE Singapore, he used his flair for writing to compile his first book, Venture India – A collection of stories of successful Singapore companies in India. He has been interviewed for both print and TV media, in Qatar, Singapore and Saudi Arabia.
Author: Moid Siddiqui
Publisher:
ISBN: 9788183281188
Category : Creative ability in business
Languages : en
Pages : 96
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Book Description
Smart work is more productive than mere hard work, the missing link between the two being creativity and innovation. This practical book offers effective mantras to be a creative manager.
Author: Bharath Gopalan
Publisher: Partridge Publishing
ISBN: 1482871645
Category : Self-Help
Languages : en
Pages : 90
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Book Description
Presentations are ubiquitous and have become a commodity. PowerPoint and ready-to-use slide decks have taken away the power of the spoken word and have relegated the presenters to the sides. If you want to get back to the centre-stage and impact your listeners with your presentation, you need to creatively craft your content, power it with purpose and present it with passion. Whatever be your purpose - be it just to inform your audience or, to influence them to buy your ideas or products or, to even inspire them to take a new action - you can do it effectively and confidently with a set of nine tools that have been provided in this book SMART Presenter. These tools will help you with a creative approach to craft your contents, develop your talk and deliver it with impact. About SMART Tools Book Series: Smart Tools are quick-to-recall and easy-to-use tools that help you in your pursuit of professional smartness. Smart Tools will enable you > to structure your thoughts and ideas > to plan your approach and strategies, and > Put them into action with confidence.
Author: Kyla Vanderklugt
Publisher: First Second
ISBN: 1250781582
Category : Juvenile Nonfiction
Languages : en
Pages : 130
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Book Description
That's something to crow about! Learn all about these genius birds in Kyla Vanderklugt's Science Comics: Crows, the latest volume in First Second’s action-packed nonfiction graphic novel series for middle-grade readers! Every volume of Science Comics offers a complete introduction to a particular topic—dinosaurs, the solar system, volcanoes, bats, robots, and more. These gorgeously illustrated graphic novels offer wildly entertaining views of their subjects. Whether you're a fourth grader doing a natural science unit at school or a thirty-year-old with a secret passion for airplanes, these books are for you! Did you know that crows make their own tools, lead complex social lives, and never forget a human face? Scientists are just beginning to unlock the secrets of the crow's brain to discover how these avian Einsteins can be as smart as some primates, and even perform some of the same cognitive feats as human children! Crows have problem-solving skills that will make you you rethink what it means to be a bird brain!
Author: Aesop
Publisher: Wordsworth Editions
ISBN: 9781853261282
Category : Juvenile Fiction
Languages : en
Pages : 210
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Book Description
A collection of animal fables told by the Greek slave Aesop.
Author: Ray Robertson
Publisher: Biblioasis
ISBN: 1771960957
Category : Social Science
Languages : en
Pages : 129
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Book Description
A radical revaluation of how contemporary society perceives death—and an argument for how it can make us happy. “He who would teach men to die would teach them to live,” writes Montaigne in Essais, and in How to Die: A Book about Being Alive, Ray Robertson takes up the challenge. Though contemporary society avoids the subject and often values the mere continuation of existence over its quality, Robertson argues that the active and intentional consideration of death is neither morbid nor frivolous, but instead essential to our ability to fully value life. How to Die is both an absorbing excursion through some of Western literature’s most compelling works on the subject of death as well as an anecdote-driven argument for cultivating a better understanding of death in the belief that, if we do, we’ll know more about what it means to live a meaningful life.
Author: Rosalyn Eves
Publisher: Knopf Books for Young Readers
ISBN: 1101936096
Category : Young Adult Fiction
Languages : en
Pages : 466
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Book Description
Lost Crow Conspiracy is the dark, dazzling, action-packed sequel to Anna Arden's explosive societal debut in YA fantasy trilogy Blood Rose Rebellion. Sixteen-year old Anna Arden was once just the magically barren girl from an elite Luminate family. Now she has broken the Binding--and Praetheria, the creatures held captive by the spell, wreak havoc across Europe. Lower-class citizens have access to magic for the first time, while other Luminates lose theirs forever. Austria and Hungary are at odds once more. Anna Arden did not know breaking the Binding would break the world. Anna thought the Praetheria were on her side, content and grateful to be free from the Binding. She thought her cousin Matyas's blood sacrifice to the disarm the spell would bring peace, equality, justice. She thought her future looked like a society that would let her love a Romani boy, Gabor. But with the Monarchy breathing down her neck and the Praetheria intimidating her at every turn, it seems the conspiracies have only just begun. As threat of war sweeps the region, Anna quickly discovers she can't solve everything on her own. Now there's only one other person who might be able to save the country before war breaks out. The one person Anna was sure she'd never see again. A bandit. A fellow outlaw. A man known as the King of Crows. Matyas.
Author: Robert Louis Stevenson
Publisher:
ISBN:
Category :
Languages : en
Pages : 362
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Book Description
Author: Shelly Laurenston
Publisher: Kensington Books
ISBN: 1617735108
Category : Fiction
Languages : en
Pages : 401
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Book Description
In this romantic adventure by the New York Times–bestselling author of The Unleashing, a Norse goddess’s handmaiden and a Viking fight to save the world. “Laurenston is the queen of paranormal romances that mix over-the-top humor, eccentric characters and sexy, crazy plots to produce addictive stories you won’t want to put down.” —RT Book Reviews No one would ever accuse Jace Berisha of having an easy life—considering her husband . . . you know . . . killed her. But that was then! Now she fights for mighty Viking gods with the spectacular and vicious Crows. But things are turning very bad, very quickly because a vengeful, ancient goddess has come into the world with just one thing on her mind—ending it. And the only way they can hope to stop her is if the Crows join forces with their one-time enemies, the Protectors, a Viking Clan created to do nothing but kill every Crow they see. Thankfully, Protector Ski Eriksen is a peace-loving kind of guy. Because the woman he is desperately trying to get close to is the beautiful and not-very-chatty Jace. Battling Nordic clans? Unkillable goddesses? Jace’s mean-spirited dog? None of these things would ever get in the way of a true Viking! Praise for The Undoing “Laurenston adeptly blends humor, romance, and action, her sizable cast fully fleshed out and always entertaining.” —Publishers Weekly “Anything Shelly Laurenston writes is pure, unadulterated fun. The queen of humorous paranormal romances continues to keep her title with her latest series—Call of the Crows. The Undoing is the second installment in this action packed, laugh out loud, sexy as sin series based on Norse mythology.” —Smexy Books
Author: Moid Siddiqui
Publisher: SAGE Publications Pvt. Limited
ISBN: 9788132104612
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
A 'cat'alyst for change, this book skillfully expands on the popular children's fable 'Who will Bell the Cat?' to derive holistic solutions for the entire gamut of business strategy issues—from strategy formation to execution. The author takes the reader through the various stages of strategy management using a lively narrative that parallels the fable: Bell the Cat! (Evolve Business Strategy), How to Bell the Cat (Strategic Management Techniques), Who Will Bell the Cat? (Locate Right People), Make People Capable to Bell the Cat (Develop People's Capabilities), and Wow! The Cat is Belled (Align and Execute).
