ITIL® V3 - A Pocket Guide PDF Download
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Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087531710
Category : Architecture
Languages : en
Pages : 169
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Book Description
Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach?
Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087531710
Category : Architecture
Languages : en
Pages : 169
Get Book Here
Book Description
Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach?
Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087539789
Category : Computers
Languages : en
Pages : 193
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Book Description
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
Author: Annelies van der Veen
Publisher: Van Haren
ISBN: 9087535864
Category : Architecture
Languages : en
Pages : 233
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Book Description
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ISO/IEC lists a set of required capacity management deliverables ITIL outlines what should be done in capacity management this book starts to describe how to do it Covers details of what capacity management is all about: what is capacity management why do it benefits and cost-benefit analysis how to do it data-flows and activities who does it roles and perspectives implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: objectives, interfaces and data-flows, sub-practices and activities metrics, application sizing parameters, data for modelling deliverables, reports, CMMI levels, KPIs, risk matrix sample capacity plan
Author: Pierre Bernard
Publisher: Van Haren
ISBN: 9087539231
Category : Architecture
Languages : en
Pages : 473
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Book Description
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade. The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement
Author: Andrew Josey
Publisher: Van Haren
ISBN: 9401806225
Category : Architecture
Languages : en
Pages : 201
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Book Description
This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification. This Study Guide is excellent material for: Individuals who require a basic understanding of the IT4IT Reference Architecture IT Professionals/Practitioners who are responsible for delivering services in a way that is flexible, traceable, and cost-effective IT Professionals who want to achieve a higher level certification in the IT4IT Certification Program (expected in 2017) in a stepwise approach A prior knowledge of IT service management is advantageous but not required. While reading this Study Guide, the reader should also refer to the IT4IT documentation available at www.opengroup.org/it4it
Author: Aiva Books
Publisher: Aiva Books
ISBN:
Category : Computers
Languages : en
Pages : 45
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Book Description
EDRP provides the professionals with a strong comprehension of business continuity and disaster recovery principles, including manage business impact analysis, assessing of risks, developing policies and strategy, and implementing a plan. It also teaches professionals how to secure data by putting policies and procedures in place, and how to recover and restore their organization’s critical data in the aftermath of a disaster. Here we’ve brought best Exam practice questions for you so that you can prepare well for EDRP exam. Unlike other online simulation practice tests, you get an Ebook/Paperback version that is easy to read & remember these questions. You can simply rely on these questions for successfully certifying this exam.
Author: Mark O'Neill
Publisher: BCS, The Chartered Institute
ISBN: 1906124620
Category : Business & Economics
Languages : en
Pages : 159
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Book Description
This book provides a full understanding of the importance of IT when trying to achieve an organization's green objectives. O'Neill gives the tools to create an action list which identifies and addresses green IT requirements.
Author: Alison Cartlidge
Publisher:
ISBN: 9780955124587
Category :
Languages : en
Pages : 55
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Book Description
Author: OGC - Office of Government Commerce
Publisher: The Stationery Office
ISBN: 9780113310616
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Author: Craig Mullins
Publisher: Addison-Wesley Professional
ISBN: 9780201741292
Category : Computers
Languages : en
Pages : 736
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Book Description
Giving comprehensive, soup-to-nuts coverage of database administration, this guide is written from a platform-independent viewpoint, emphasizing best practices.
