Citizens and Service Delivery

Citizens and Service Delivery PDF Author: Dena Ringold
Publisher: World Bank Publications
ISBN: 0821389300
Category : Business & Economics
Languages : en
Pages : 153

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Book Description
The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.

Citizens and Service Delivery

Citizens and Service Delivery PDF Author: Dena Ringold
Publisher: World Bank Publications
ISBN: 0821389300
Category : Business & Economics
Languages : en
Pages : 153

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Book Description
The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.

Putting Citizens First

Putting Citizens First PDF Author: Anzsog
Publisher:
ISBN: 9781922144331
Category : Electronic books
Languages : en
Pages : 198

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Book Description
This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens' interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve? The book is divided into five parts: - setting the scene: The evolving landscape for citizen engagement - drivers for change: Innovations in citizen-centric governance - case studies in land management and Indigenous empowerment - case studies in fostering community engagement and connectedness - case studies engaging with information technology and new media. While some chapters question how far governments can go in engaging with citizens, many point to successful examples of actual engagement that enhanced policy experiences and improved service delivery. The various authors make clear that citizen engagement is not restricted to the domain of service delivery, but if taken seriously affects the ways governments conduct their activities across all agencies. The implications are enormous, but the benefits to public policy may be enormous too.

United We Serve

United We Serve PDF Author: E. J. Dionne
Publisher: Rowman & Littlefield
ISBN: 0815718640
Category : Political Science
Languages : en
Pages : 353

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Book Description
Public rhetoric in the United States has always laid heavy stress on the obligations of citizenship. Bill Clinton praised the idea of service, and so does George W. Bush. Since September 11, the debate over service and the obligations of citizenship has become even more urgent. United We Serve gathers many diverse voices on civic life and civic obligation to explore the idea of national service as it relates to citizenship. Activists and practitioners discuss the rise of the service movement, its practical successes, and its challenges. Policymakers and political leaders explore the links between service and problem solving. Political scientists and philosophers connect the service debate to larger concerns about democratic participation. The book also includes a lively debate over whether the U.S. should reconsider compulsory national service. The discussion about service is a debate over how Americans think of themselves and their nation—and about what the "new patriotism" means. Contributors include: Daniel Blumenthal, Harry Boyte, John M. Bridgeland, Louis Caldera, Bruce Chapman, former President Bill Clinton, Charles Cobb Jr., Jane Eisner, Jean Bethke Elshtain, William Galston, Stephen Goldsmith, Robert D. Haas, Stephen Hess, Peter D. Hart and Mario A. Brossard, Alan Khazei, John Lehman, Leslie Lenkowsky, Paul C. Light, Michael Lind, Tod Lindberg, Will Marshall and Marc Magee, Senator John McCain, Charles Moskos, Robert Putnam, Representative Charles Rangel, Alice M. Rivlin, Michael Schudson, Mark Shields, Carmen Sirianni, Theda Skocpol, Andrew L. Stern, Jeff Swartz, Steven Waldman, Caspar Weinberger, David Winston, Harris Wofford, and Robert Wuthnow.

Creating Citizen-Consumers

Creating Citizen-Consumers PDF Author: John Clarke
Publisher: Pine Forge Press
ISBN: 144622547X
Category : Social Science
Languages : en
Pages : 193

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Book Description
`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship′ - Ruth Lister, Professor of Social Policy, University of Loughborough Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice. This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services. John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.

Citizens' health services

Citizens' health services PDF Author: AA. VV.
Publisher: FrancoAngeli
ISBN: 8856876485
Category : Social Science
Languages : en
Pages : 254

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Book Description
1341.44

OECD Public Governance Reviews Together for Better Public Services: Partnering with Citizens and Civil Society

OECD Public Governance Reviews Together for Better Public Services: Partnering with Citizens and Civil Society PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264118845
Category :
Languages : en
Pages : 122

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Book Description
This report offers a comprehensive survey of partnership practices across OECD countries.

Services for Senior Citizens

Services for Senior Citizens PDF Author: United States. Congress. Senate. Special Committee on Aging. Subcommittee on Federal, State, and Community Services
Publisher:
ISBN:
Category : Older people
Languages : en
Pages : 88

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Book Description


Services for Senior Citizens: Boston, Mass., Jan. 20, 1964

Services for Senior Citizens: Boston, Mass., Jan. 20, 1964 PDF Author: United States. Congress. Senate. Special Committee on Aging. Subcommittee on Federal, State, and Community Services
Publisher:
ISBN:
Category : Older people
Languages : en
Pages : 144

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Book Description


Young Citizens of the World

Young Citizens of the World PDF Author: Marilynne Boyle-Baise
Publisher: Routledge
ISBN: 1135590753
Category : Education
Languages : en
Pages : 303

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Book Description
This text takes a clear stance: Social studies is about citizenship education - citizenship not only as a noun, but as a verb, something one DOES. Based on this clear curricular and pedagogical purpose, it lays out a holistic and multicultural three-part process for civic preparation: becoming informed, thinking it through, and taking action. Six outstanding teaching strategies and teaching/learning projects throughout bring this framework life.

Social Accountability in Ethiopia: Establishing Collaborative Relationships between Citizens and the State

Social Accountability in Ethiopia: Establishing Collaborative Relationships between Citizens and the State PDF Author: Dr. Samuel Taddesse
Publisher: Lulu.com
ISBN: 1483477568
Category : Reference
Languages : en
Pages : 146

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Book Description
Social Accountability in Ethiopia is a comprehensive guidebook with numerous examples on the use of social accountability-a process by which citizens, communities, policymakers, and government officials are engaged in constructive dialogue about justifications for policies and actions, among other elements. It offers detailed and thorough discussion of how social accountability tools are used to objectively assess government service delivery performance and the mechanisms used for addressing service delivery deficits in constructive and collaborative processes between citizens and government actors. It also discusses how the social accountability practice can be sustained, regularized and mainstreamed in government service delivery decisions. It also enables citizens to voice their needs and concerns and work collaboratively to enhance the access, quality, and equity of the public services they use.