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Author: Alison Cartlidge
Publisher: The Stationery Office
ISBN: 9780113312702
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Author: Alison Cartlidge
Publisher: The Stationery Office
ISBN: 9780113312702
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Author: John K. Lee
Publisher: John Wiley & Sons
ISBN: 0471428663
Category : Computers
Languages : de
Pages : 464
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Book Description
Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies
Author: Philipp Wieder
Publisher: Springer Science & Business Media
ISBN: 1461416140
Category : Computers
Languages : en
Pages : 368
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Book Description
Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.
Author: Thomas Erl
Publisher: Pearson
ISBN: 9780134767437
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
The Ultimate Guide for Designing and Governing Web Service Contracts For Web services to succeed as part of SOA, they require balanced, effective technical contracts that enable services to be evolved and repeatedly reused for years to come. Now, a team of industry experts presents the first end-to-end guide to designing and governing Web service contracts. Writing for developers, architects, governance specialists, and other IT professionals, the authors cover the following areas: Understanding Web Service Contract Technologies Initial chapters and ongoing supplementary content help even the most inexperienced professional get up to speed on how all of the different technologies and design considerations relate to the creation of Web service contracts. For example, a visual anatomy of a Web service contract documented from logical and physical perspectives is provided, along with a chapter dedicated to describing namespaces in plain English. The book is further equipped with numerous case study examples and many illustrations. Fundamental and Advanced WSDL Tutorial coverage of WSDL 1.1 and 2.0 and detailed descriptions of their differences is followed by numerous advanced WSDL topics and design techniques, including extreme loose coupling, modularization options, use of extensibility elements, asynchrony, message dispatch, service instance identification, non-SOAP HTTP binding, and WS-BPEL extensions. Also explained is how WSDL definitions are shaped by key SOA design patterns. Fundamental and Advanced XML Schema XML Schema basics are covered within the context of Web services and SOA, after which advanced XML Schema chapters delve into a variety of specialized message design considerations and techniques, including the use of wildcards, reusability of schemas and schema fragments, type inheritance and composition, CRUD-style message design, and combining industry and custom schemas. Fundamental and Advanced WS-Policy Topics, such as Policy Expression Structure, Composite Policies, Operator Composition Rules, and Policy Attachment establish a foundation upon which more advanced topics, such as policy reusability and centralization, nested, parameterized, and ignorable assertions are covered, along with an exploration of creating concurrent policy-enabled contracts and designing custom policy assertions and vocabularies. Fundamental Message Design with SOAP A broad range of message design-related topics are covered, including SOAP message structures, SOAP nodes and roles, SOAP faults, designing custom SOAP headers and working with industry-standard SOAP headers. Advanced Message Design with WS-Addressing The art of message design is taken to a new level with in-depth descriptions of WS-Addressing endpoint references (EPRs) and MAP headers and an exploration of how they are applied via SOA design patterns. Also covered are WSDL binding considerations, related MEP rules, WS-Addressing policy assertions, and detailed coverage of how WS-Addressing relates to SOAP Action values. Advanced Message Design with MTOM, and SwA Developing SOAP messages capable of transporting large documents or binary content is explored with a documentation of the MTOM packaging and serialization framework (including MTOM-related policy assertions), together with the SOAP with Attachments (SwA) standard and the related WS-I Attachments Profile. Versioning Techniques and Strategies Fundamental versioning theory starts off a series of chapters that dive into a variety of versioning techniques based on proven SOA design patterns including backward and forward compatibility, version identification strategies, service termination, policy versioning, validation by projection, concurrency control, partial understanding, and versioning with and without wildcards. Web Service Contracts and SOA The constant focus of this book is on the design and versioning of Web service contracts in support of SOA and service-orientation. Relevant SOA design principles and design patterns are periodically discussed to demonstrate how specific Web service technologies can be applied and further optimized. Furthermore, several of the advanced chapters provide expert techniques for designing Web service contracts while taking SOA governance considerations into account. About the Web Sites www.soabooks.com supplements this book with a variety of resources, including a diagram symbol legend, glossary, supplementary articles, and source code available for download. www.soaspecs.com provides further support by establishing a descriptive portal to XML and Web services specifications referenced in all of Erl's Service-Oriented Architecture books. Foreword Preface Chapter 1: Introduction Chapter 2: Case Study Background Part I: Fundamental Service Contract Design Chapter 3: SOA Fundamentals and Web Service Contracts Chapter 4: Anatomy of a Web Service Contract Chapter 5: A Plain English Guide to Namespaces Chapter 6: Fundamental XML Schema: Types and Message Structure Basics Chapter 7: Fundamental WSDL Part I: Abstract Description Design Chapter 8: Fundamental WSDL Part II: Concrete Description Design Chapter 9: Fundamental WSDL 2.0: New Features, and Design Options Chapter 10: Fundamental WS-Policy: Expression, Assertion, and Attachment Chapter 11: Fundamental Message Design: SOAP Envelope Structure, and Header Block Processing Part II: Advanced Service Contract Design Chapter 12: Advanced XML Schema Part I: Message Flexibility, and Type Inheritance and Composition Chapter 13: Advanced XML Schema Part II: Reusability, Derived Types, and Relational Design Chapter 14: Advanced WSDL Part I: Modularization, Extensibility, MEPs, and Asynchrony Chapter 15: Advanced WSDL Part II: Message Dispatch, Service Instance Identification, and Non-SOAP HTTP Binding Chapter 16: Advanced WS-Policy Part I: Policy Centralization and Nested, Parameterized, and Ignorable Assertions Chapter 17: Advanced WS-Policy Part II: Custom Policy Assertion Design, Runtime Representation, and Compatibility Chapter 18: Advanced Message Design Part I: WS-Addressing Vocabularies Chapter 19: Advanced Message Design Part II: WS-Addressing Rules and Design Techniques Part III: Service Contract Versioning Chapter 20: Versioning Fundamentals Chapter 21: Versioning WSDL Definitions Chapter 22: Versioning Message Schemas Chapter 23: Advanced Versioning Part IV: Appendices Appendix A: Case Study Conclusion Appendix B: A Comparison of Web Services and REST Services Appendix C: How Technology Standards are Developed Appendix D: Alphabetical Pseudo Schema Reference Appendix E: SOA Design Patterns Related to This Book
Author: Niall Richard Murphy
Publisher: "O'Reilly Media, Inc."
ISBN: 1491951176
Category :
Languages : en
Pages : 552
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Book Description
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Author: Karl Palachuk
Publisher: Great Little Book Publishing Company, Incorporated
ISBN: 9780976376026
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
Service Agreements for SMB Consultants: A Quick-Start Guide to Managed Services by Karl W. Palachuk is an essential guide for I.T. Consultants. All forms are available to download online.Everyone knows it: Spoken agreements aren't worth the paper they're written on.The SMB Consultant is facing changes we never imaged a few years ago. Managed services are everywhere. Franchised tech support is taking off. And now big corporations are trying to compete in the "SMB Space." Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years.Service agreements literally define your business. If you're not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business.Whether you sell your services hourly, in blocks of time, or with a Managed Service plan, you need a good service agreement.As with his other books, Karl gives you more than just the forms. Service Agreements for SMB Consultants includes best practices and lots of great information to help you run your business more prosperously.
Author: Andrew Hiles, Hon FBCI, EIoSCM
Publisher: Rothstein Publishing
ISBN: 1931332983
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!
Author: Bill Fine
Publisher: Van Haren
ISBN: 9401801169
Category : Architecture
Languages : en
Pages : 117
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Book Description
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Author: Andrew Hiles, Hon FBCI, EIoSCM
Publisher: Rothstein Publishing
ISBN: 1931332991
Category : Business & Economics
Languages : en
Pages : 294
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Book Description
Most suppliers lose around 16% of their customers each year. The reason? Poor service — whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the "right" quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners.
Author: Helen Morris
Publisher: John Wiley & Sons
ISBN: 1119012260
Category : Computers
Languages : en
Pages : 828
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Book Description
The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.
