ITIL Intermediate Certification Companion Study Guide PDF Download
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Author: Helen Morris
Publisher: John Wiley & Sons
ISBN: 1119012244
Category : Computers
Languages : en
Pages : 723
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Book Description
The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.
Author: Helen Morris
Publisher: John Wiley & Sons
ISBN: 1119012244
Category : Computers
Languages : en
Pages : 723
Get Book
Book Description
The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.
Author: Helen Morris
Publisher: John Wiley & Sons
ISBN: 1119012228
Category : Computers
Languages : en
Pages : 1276
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Book Description
Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.
Author: Helen Morris
Publisher: Sybex
ISBN: 9781119012221
Category : Computers
Languages : en
Pages : 1272
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Book Description
Using clear and concise language and illustrative examples throughout, this useful study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. --
Author: Liz Gallacher
Publisher: John Wiley & Sons
ISBN: 1119943647
Category : Computers
Languages : en
Pages : 420
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Book Description
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Author: Stationery Office
Publisher:
ISBN: 9780113314300
Category :
Languages : en
Pages :
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Book Description
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available
Author: Andrew Gorecki
Publisher: John Wiley & Sons
ISBN: 1119679354
Category : Computers
Languages : en
Pages : 320
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Book Description
You will be breached—the only question is whether you'll be ready A cyber breach could cost your organization millions of dollars—in 2019, the average cost of a cyber breach for companies was $3.9M, a figure that is increasing 20-30% annually. But effective planning can lessen the impact and duration of an inevitable cyberattack. Cyber Breach Response That Actually Works provides a business-focused methodology that will allow you to address the aftermath of a cyber breach and reduce its impact to your enterprise. This book goes beyond step-by-step instructions for technical staff, focusing on big-picture planning and strategy that makes the most business impact. Inside, you’ll learn what drives cyber incident response and how to build effective incident response capabilities. Expert author Andrew Gorecki delivers a vendor-agnostic approach based on his experience with Fortune 500 organizations. Understand the evolving threat landscape and learn how to address tactical and strategic challenges to build a comprehensive and cohesive cyber breach response program Discover how incident response fits within your overall information security program, including a look at risk management Build a capable incident response team and create an actionable incident response plan to prepare for cyberattacks and minimize their impact to your organization Effectively investigate small and large-scale incidents and recover faster by leveraging proven industry practices Navigate legal issues impacting incident response, including laws and regulations, criminal cases and civil litigation, and types of evidence and their admissibility in court In addition to its valuable breadth of discussion on incident response from a business strategy perspective, Cyber Breach Response That Actually Works offers information on key technology considerations to aid you in building an effective capability and accelerating investigations to ensure your organization can continue business operations during significant cyber events.
Author: Matt Satori
Publisher:
ISBN: 9781491060223
Category :
Languages : en
Pages : 174
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Book Description
Pass the ITIL Service Strategy exam with help from a Study Blast!!This book covers an ITIL Intermediate exam.So what is a Study Blast?A "Study Blast" is a book of facts and items listed out for you to read, learn and memorize before taking a test. What can you do with the book? Try making flashcards from the items that give you difficulty. Read through before taking a practice test. Review after your practice tests. Read this book the night before the exam.. Make your own quizzes and tests.. Use this book for group studies.. All that and more... We review all the latest data and present it here. And by all means we are not a replacement for the "Official Study Guide" but we are an add on for every test taker to benefit from in helping them pass an exam.Please check out all of our Study Blast books!
Author: Liz Gallacher
Publisher: Sybex
ISBN: 9781119556756
Category : Computers
Languages : en
Pages : 0
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Book Description
The new, fully-updated edition of the popular guide for the ITIL 4 Foundation Exam —everything needed for exam success! The Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service and management. ITIL certification is gained through examination administered by AXELOS, the body established to develop, manage, and operate qualifications in best practice. Foundation certification—as well as subsequent Intermediate, Expert, and Master-level certification—is sought by employers throughout the IT industry. The ITIL 4 Foundation Exam Study Guide is the leading resource for anyone preparing for certification. Written by accredited ITIL trainers and Certified ITIL Experts, this up-to-date second edition is organized around the latest 2018 ITIL Foundation syllabus. Six sections offer complete and accurate coverage of IT service management and ITIL service strategy, design, transition, operation, and continual improvement. New coverage of DevOps, Agile, and Leanreflects the most current exam objectives. Self-assessment tests, exam essentials, review questions, chapter summaries, practice exams, and more enable readers to be fully prepared for exam day. Based on the authors' real-world experience teaching ITIL students, this guide: Covers 100% of the Foundation exam objectives in clear, concise language Explains every topic in full and provides effective review tools and resources Uses tables, flowcharts, illustrations, bulleted lists, and highlighted key learning points to strengthen reader comprehension and retention Includes access to an online test bank of valuable study tools, including practice exams, flashcards, and a glossary of key terms Designed specifically for readers who prefer self-study rather than expensive prep courses, ITIL 4 Foundation Exam Study Guide: 2018 Update is a must-have book for candidates preparing to take the exam as well as anyone interested in IT service management.
Author: Claire Agutter
Publisher:
ISBN: 9781787782976
Category :
Languages : en
Pages : 287
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Book Description
An excellent supplement to any ITIL 4 High-velocity IT training course. ITIL® 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification is a study guide designed to help students pass the ITIL® 4 High-velocity IT module.
Author: Michael Scarborough
Publisher: Resulta Group LLC
ISBN: 0982993404
Category : Business & Economics
Languages : en
Pages : 172
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Book Description
The IT Service Management Foundation Exam Guide is a practically oriented guide to passing the ITIL v3 Foundation exam. It is designed to work as a supplement to an instructor-led training class or as a tool for self-study.
