SERVICE MANAGEMENT PRINCIPLES FOR HOSPITALITY AND TOURISM IN THE AGE OF DIGITAL TECHNOLOGY. PDF Download
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Author: JAY. SOLNET KANDAMPULLY (DAVID.)
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: JAY. SOLNET KANDAMPULLY (DAVID.)
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: Maria Rellie B. Kalacas
Publisher: Society Publishing
ISBN: 9781774073131
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role of communication in this sector. It brings the focus of the readers to food service management and the aspect of marketing in the hospitality industry. Also discussed in the book is the quality management in the hospitality industry, the role f customer satisfaction in this sector, the management of corporate travel and tourists, the management in technological and networking sense, the challenges that lie in the hospitality and tourism sector and the future that the sector may undergo. The readers are provided with the basic knowledge on all the possible aspects of the management of hospitality and tourism sector.
Author: Jay Kandampully
Publisher:
ISBN: 9781911635161
Category :
Languages : en
Pages : 344
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Book Description
Research, teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in hospitality and tourism.Service Management Principles for Hospitality & Tourism guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience. This edition includes references and examples about how service organizations can capitalize on, or are impacted by ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities and more.Service Management Principles for Hospitality & Tourism:* incorporates pedagogical features including examples, review questions, study objectives, chapter outlines, key words, diagrams and photos, tips boxes, and more!* surveys many topics covering operations, marketing, and human resources.* provides a sound set of principles of service management.This text introduces students to a range of interrelated topics that are fundamentally critical to success in service enterprises.
Author: Jay Kandampully
Publisher: Goodfellow Publishers Ltd
ISBN: 1911635174
Category : Business & Economics
Languages : en
Pages : 344
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Book Description
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.
Author: Kayhan Tajeddini
Publisher: Routledge
ISBN: 0429623550
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
Innovation and technological advancements can be disruptive forces, especially for conventional business in the hospitality and tourism industries. This book is timely with its critical examination of such forces and how the two industries should strategize and respond to changes effectively. It examines a wide scope of topics, from environmental scanning, formulation, implementation and evaluation to the way managers make strategy choices for better organizational performance. The book illustrates how companies can re-orient their strategies and appraise the effectiveness of the business; its key competitors; and how they should set business goals through various cases, i.e. different types of hospitality and tourism business from traditional hotels to Airbnb and endeavors to provide strategic conceptual theories with real world application through such case studies.
Author: Ford Lumban Gaol
Publisher: CRC Press
ISBN: 1315617315
Category : Business & Economics
Languages : en
Pages : 268
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Book Description
This proceedings volume contains papers presented at the 2015 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2015), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair
Author: Ford Lumban Gaol
Publisher: CRC Press
ISBN: 1315775522
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
Management and Technology in Knowledge, Service, Tourism and Hospitality contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and stude
Author: Kumar, Suresh
Publisher: IGI Global
ISBN: 1466682698
Category : Business & Economics
Languages : en
Pages : 361
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Book Description
Tourism is one of the most rapidly evolving industries of the twenty-first century. The economy of many countries all over the world depends on their ability to attract visitors and maintain a distinct edge in a highly competitive market. International Tourism and Hospitality in the Digital Age brings together the best practices for growth, development, and strategic management within the tourism and hospitality industries. Highlighting comparative research that explores the cross-cultural contexts and societal implications of tourism, this book is an essential resource for professionals, researchers, academics, and students interested in a contemporary approach to promoting, managing, and maximizing profitability of leisure and recreation services.
Author: B. K. Kochhar
Publisher:
ISBN: 9788178847634
Category : Hospitality industry
Languages : en
Pages : 0
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Book Description
Author: Velvet Nelson
Publisher: Rowman & Littlefield
ISBN: 1442271094
Category : Social Science
Languages : en
Pages : 384
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Book Description
Tourism is an astonishingly complex phenomenon that is becoming an ever-greater part of life in today’s global world. This clear and engaging text introduces undergraduate students to this vast and diverse subject through the lens of geography, the only field with the breadth to consider all of the aspects, activities, and perspectives that constitute tourism. Indeed, geography and tourism have always been interconnected, and Velvet Nelson reinforces the relationship between them by using both human and physical geography to interpret all facets of tourism—economic, social, and environmental. She shows how geography provides the tools and concepts to consider both the positive and negative factors that affect tourists and destinations as well as the effects tourism has on both peoples and places. Her real-world case studies, based both on research and on the experiences of tourists themselves, vividly illustrate key issues. This comprehensive, thematically organized introduction will enhance students’ understanding of geographic concepts and how they can be used as a way of viewing and understanding the world.
