The SAGE Handbook of Service-Dominant Logic PDF Download
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Author: Stephen L. Vargo
Publisher: SAGE
ISBN: 152645548X
Category : Business & Economics
Languages : en
Pages : 801
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Book Description
The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.
Author: Stephen L. Vargo
Publisher: SAGE
ISBN: 152645548X
Category : Business & Economics
Languages : en
Pages : 801
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Book Description
The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.
Author: Robert F. Lusch
Publisher: Cambridge University Press
ISBN: 1139952021
Category : Business & Economics
Languages : en
Pages : 253
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Book Description
In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The foundational premises of S-D logic have much wider implications beyond marketing for the future of the firm, transcending different industries and contexts, and will provide readers with a deeper sense of why the exchange of service is the fundamental basis of all social and economic exchange. This accessible book will appeal to students, as well as to researchers and practitioners.
Author: Stephen Osborne
Publisher: Routledge
ISBN: 1000192148
Category : Business & Economics
Languages : en
Pages : 203
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Book Description
This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.
Author: Danny Raz
Publisher: John Wiley & Sons
ISBN: 0470028688
Category : Technology & Engineering
Languages : en
Pages : 222
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Book Description
Fast and Efficient Context-Aware Services gives a thorough explanation of the state-of-the-art in Context-Aware-Services (CAS). The authors describe all major terms and components of CAS, defining context and discussing the requirements of context-aware applications and their use in 3rd generation services. The text covers the service creation problem as well as the network technology alternatives to support these services and discusses active and programmable networks in detail. It gives an insight into the practical approach followed in the CONTEXT project, supplying concrete guidelines for building successful context-aware services. Fast and Efficient Context-Aware Services: * Provides comprehensive and in-depth information on state-of-the-art CAS technology. * Proposes a system architecture for CAS creation and delivery, discussing service management and active network layers. * Describes the service lifecycle functional architecture, covering service authoring, customization, invocation, and assurance. * Explains system design considerations and details, system evaluation criteria, test-bed requirements, and evaluation results. Fast and Efficient Context-Aware Services is an invaluable resource for telecommunications developers, researchers in academia and industry, advanced students in Computer Science and Electrical Engineering, telecoms operators, as well as telecommunication management and operator personnel.
Author: International Council for Computer Communication. Conference
Publisher: IOS Press
ISBN: 9789051990904
Category : Computers
Languages : en
Pages : 624
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Book Description
Author: R. Dssouli
Publisher: Elsevier
ISBN: 0080540805
Category : Computers
Languages : en
Pages : 503
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Book Description
This book represents the proceedings of the 9th SDL Forum which was held in Montreal, Quebec, Canada, during the week of June 21-25, 1999. The 9th SDL Forum presents papers on the past and future development of the MSC and SDL languages.The volume presents information on experience with the use of these languages in industrial development projects, on tools and techniques for using these languages in the software and hardware development process, and other aspects of these languages.
Author: Olli Martikainen
Publisher: Springer
ISBN: 0387348948
Category : Technology & Engineering
Languages : en
Pages : 299
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Book Description
Substantial new breakthroughs are happening in telecommunications technology. This volume presents a state-of-the-art review of the current research activities in intelligent network technology. It contains the proceedings of a workshop on intelligent networks organized by the International Federation of Information Processsing and held as part of the Third Summer School on Telecommunications in Lappeenranta, Finland, August 1994.
Author: James P. G. Sterbenz
Publisher: Springer
ISBN: 3540361995
Category : Computers
Languages : en
Pages : 281
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Book Description
This book constitutes the refereed proceedings of the IFIP-TC6 4th International Working Conference on Active Networks, IWAN 2002, held in Zurich, Switzerland, in December 2002.The 20 revised full papers presented were carefully reviewed and selected from 53 submissions. Among the topics addressed are router architectures, reconfigurable systems, NodeOS, service deployment, active network services, active network queries, network management agents, active network performance, mobile communications, programmable networks, network execution environments, active network architecture, group communication, peer-to-peer networks, and interaction detection.
Author: Han Zuidweg
Publisher: Springer
ISBN: 354048888X
Category : Computers
Languages : en
Pages : 561
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Book Description
Paving the Way for an Open Service Market We live in an age when powerful communications technology is becoming available to everyone. From our home we can send and receive not only analogue voice, but also growing volumes of digital information and even intelligence in the form of agents. We are becoming increasingly mobile and are expecting the same level of connectivity in the home, in the office, and on the road. The regulatory and commercial environment in which we communicate is changing. The telecommunications market is becoming increasingly competitive. The Internet is erasing the borders between information technology and telecommunications. And the way we do business is ever more dominated by electronic exchanges of information. Is our technology ready for the open market of networks and services? Can we manage the growing complexity of computing and telecommunications technology and place it at the service of the people? The challenge for the research community is to develop the tools and techniques that will ultimately bring the full power of communications and information to everyone, in a way that everyone can easily use. The Sixth International Conference on Intelligence in Services and Networks (IS&N’99) is all about technology for paving the way to the open services market. Since the first IS&N conference in 1992 the focus of the IS&N program has continually shifted. We see existing technologies maturing while new ones emerge, but the bottom line has always been putting technology at the service of the people.
Author: John R. Bryson
Publisher: Springer Nature
ISBN: 3030520609
Category : Business & Economics
Languages : en
Pages : 294
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Book Description
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
