Service Improvement A Complete Guide - 2021 Edition PDF Download
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Author: Gerardus Blokdyk
Publisher:
ISBN: 9781867498650
Category :
Languages : en
Pages : 0
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Book Description
Author: Gerardus Blokdyk
Publisher:
ISBN: 9781867498650
Category :
Languages : en
Pages : 0
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Book Description
Author: Editors of Creative Homeowner
Publisher: Fox Chapel Publishing
ISBN: 1637410549
Category : House & Home
Languages : en
Pages : 2412
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Book Description
The most complete home improvement manual on the market, this newly updated edition of Ultimate Guide to Home Repair and Improvement offers thousands of how-to photos, 800 drawings, and understandable text on plumbing and electrical repairs, heating and cooling, remodeling, and more. With 325 step-by-step DIY projects, build basic skills and learn to complete home projects and repairs yourself! New edition includes current code updates and changes, as well as information on USB outlets, AFCI/GFCI breakers, and tankless water heaters.
Author: Gerald J. Langley
Publisher: John Wiley & Sons
ISBN: 0470549033
Category : Business & Economics
Languages : en
Pages : 514
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Book Description
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
Author: James A. Hufnagel
Publisher: Free Press
ISBN: 9780684872605
Category : Architecture, Domestic
Languages : en
Pages : 0
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Book Description
The bestselling guide to home repair has now been revised and updated to include new instructions and illustrations that reflect current trends in home improvement and safety. Full color.
Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 0470564199
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author: Mike Geller
Publisher:
ISBN: 9781544517810
Category :
Languages : en
Pages : 262
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Book Description
As your company's chief marketing officer, you're responsible for your organization's growth and reputation-but you don't have enough control. Your organization works in departmental silos, functional leaders pushing their own solutions and feeling satisfied with functional KPIs. But the kind of exponential growth that creates unstoppable momentum requires your customer-facing departments to fight for the customer instead of their own departmental wins. You're not the only one who notices-but you are the only one in the perfect position to do something about it. Discover how to reach your potential and stand out as more than a marketing professional. In CMO to CRO, industry experts Brandi Starr, Mike Geller, and Rolly Keenan show you how to bring revenue to the forefront and make every team's number one objective a seamless customer experience. You'll learn how to create consistency by reorganizing your business, following the customer, prioritizing revenue, and using CX technology to succeed where your competition fails.This book presents a revolutionary approach to not only unite the silos but position you as an innovative leader and finally uncover what CX is really about: revenue growth.
Author: Gerardus Blokdyk
Publisher:
ISBN: 9781867497769
Category :
Languages : en
Pages : 0
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Book Description
Author: Dana Shilling
Publisher: Wolters Kluwer
ISBN: 1543817866
Category : Labor laws and legislation
Languages : en
Pages : 1890
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Book Description
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource.
Author: Thomas Pyzdek
Publisher: Springer Nature
ISBN: 3030699013
Category : Medical
Languages : en
Pages : 252
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Book Description
The book shows readers exactly how to use Lean tools to design healthcare work that is smooth, efficient, error free and focused on patients and patient outcomes. It includes in-depth discussions of every important Lean tool, including value stream maps, takt time, spaghetti diagrams, workcell design, 5S, SMED, A3, Kanban, Kaizen and many more, all presented in the context of healthcare. For example, the book explains the importance of quick operating room or exam room changeovers and shows the reader specific methods for drastically reducing changeover time. Readers will learn to create healthcare value streams where workflows are based on the pull of customer/patient demand. The book also presents a variety of ways to continue improving after initial Lean successes. Methods for finding the root causes of problems and implementing effective solutions are described and demonstrated. The approach taught here is based on the Toyota Production System, which has been adopted worldwide by healthcare organizations for use in clinical, non-clinical and administrative areas.
Author: Gerardus Blokdyk
Publisher:
ISBN: 9781867463559
Category : Electronic books
Languages : en
Pages : 0
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Book Description
Service Organization A Complete Guide - 2021 Edition.
