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Author: Gustaf Juell-Skielse
Publisher: Springer Nature
ISBN: 3030926443
Category : Business & Economics
Languages : en
Pages : 230
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Book Description
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
Author: Gustaf Juell-Skielse
Publisher: Springer Nature
ISBN: 3030926443
Category : Business & Economics
Languages : en
Pages : 230
Get Book Here
Book Description
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
Author: Virginia Eubanks
Publisher: St. Martin's Press
ISBN: 1466885963
Category : Social Science
Languages : en
Pages : 273
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Book Description
WINNER: The 2019 Lillian Smith Book Award, 2018 McGannon Center Book Prize, and shortlisted for the Goddard Riverside Stephan Russo Book Prize for Social Justice Astra Taylor, author of The People's Platform: "The single most important book about technology you will read this year." Dorothy Roberts, author of Killing the Black Body: "A must-read." A powerful investigative look at data-based discrimination?and how technology affects civil and human rights and economic equity The State of Indiana denies one million applications for healthcare, foodstamps and cash benefits in three years—because a new computer system interprets any mistake as “failure to cooperate.” In Los Angeles, an algorithm calculates the comparative vulnerability of tens of thousands of homeless people in order to prioritize them for an inadequate pool of housing resources. In Pittsburgh, a child welfare agency uses a statistical model to try to predict which children might be future victims of abuse or neglect. Since the dawn of the digital age, decision-making in finance, employment, politics, health and human services has undergone revolutionary change. Today, automated systems—rather than humans—control which neighborhoods get policed, which families attain needed resources, and who is investigated for fraud. While we all live under this new regime of data, the most invasive and punitive systems are aimed at the poor. In Automating Inequality, Virginia Eubanks systematically investigates the impacts of data mining, policy algorithms, and predictive risk models on poor and working-class people in America. The book is full of heart-wrenching and eye-opening stories, from a woman in Indiana whose benefits are literally cut off as she lays dying to a family in Pennsylvania in daily fear of losing their daughter because they fit a certain statistical profile. The U.S. has always used its most cutting-edge science and technology to contain, investigate, discipline and punish the destitute. Like the county poorhouse and scientific charity before them, digital tracking and automated decision-making hide poverty from the middle-class public and give the nation the ethical distance it needs to make inhumane choices: which families get food and which starve, who has housing and who remains homeless, and which families are broken up by the state. In the process, they weaken democracy and betray our most cherished national values. This deeply researched and passionate book could not be more timely.
Author: Ida Lindgren
Publisher: Springer Nature
ISBN: 3031411382
Category : Computers
Languages : en
Pages : 474
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Book Description
This book constitutes the proceedings of the 22nd IFIP WG 8.5 International Conference on Electronic Government, EGOV 2023, which took place in Budapest, Hungary, during September 5–7, 2023.The 28 full papers included in this book were carefully reviewed and selected from a total of 106 submissions. They were organized in topical sections as follows: Digital government; artificial intelligence, algorithms, and automation; open government and open data; smart cities, regions, and societies; innovation and transformation in government.
Author: Pranjal Sharma
Publisher: Pan Macmillan
ISBN: 1529043271
Category : Computers
Languages : en
Pages : 246
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Book Description
Rethinking the future of India through automation. From scavenging to lunar missions, from railway factories to healthcare and even tax planning, automation is growing faster and deeper in India than is visible. In a country where more than a million people get ready for jobs every month, this rise in automation can appear as an unwelcome change or a threat to their livelihood. But the reality is that automation is enhancing efficiency, accuracy and accountability of India’s working professionals in ways that haven’t been seen before. Automation is helping generate information in a data-poor country. It is making India’s private sector more active and government’s functioning more transparent and reliable. Through several case studies of private enterprises and government departments, India Automated chronicles the transformation that India is undergoing and how robotics and process automation are infusing proficiency in our work and personal lives. Automation is turning to be one of the most impactful results of the Fourth Industrial Revolution technologies in India. AI, drones, blockchain, cybersecurity, 3D printing, augmented and virtual reality include automated processes. These are also opening new categories of employment for job seekers. This book argues for deeper collaboration between industrial and government sectors to ensure that automation enhances India’s steady growth while also mitigating its negative impact. With this forward-looking approach, Pranjal Sharma brings us face to face with the reality that it is imperative for India to align itself with this revolution.
Author: Stanislav Ivanov
Publisher: Emerald Group Publishing
ISBN: 1787566897
Category : Business & Economics
Languages : en
Pages : 331
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Book Description
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
Author:
Publisher:
ISBN:
Category : Weights and measures
Languages : en
Pages : 652
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Book Description
Author: Leslie Willcocks
Publisher:
ISBN: 9780956414564
Category : Automation
Languages : en
Pages : 303
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Book Description
The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.
Author: Dennis N. Ocholla
Publisher: AOSIS
ISBN: 1776341848
Category : Computers
Languages : en
Pages : 240
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Book Description
Information, knowledge, and technology occupy significant space in the information and knowledge society and ongoing debates on development such as sustainable development goals (SDGs) agenda 2030 and the fourth industrial revolution (4IR). Disruptive technologies and cyber-physical systems, obscuring the lines between the physical, digital and biological, escalated by the COVID-19 pandemic, present a ‘new normal’ that profoundly affects the nature and magnitude of responses required to sustain and benefit from the new developments. Africa, known for its late adoption of new technologies and innovations, is leapfrogging development stages in several enviable ways. This book, Information knowledge and technology for development in Africa’, written by eminent African scholars, comprises chapters that satisfactorily address information access, artificial intelligence, information ethics, e-learning, library and information science education (LISE) in the 4IR, data literacy and e-scholarship, and knowledge management, which are increasingly essential for information access, services, and LISE in Africa. We expect the book to support research, teaching and learning in African higher education and worldwide for comparative scholarship.
Author: Marijn Janssen
Publisher: Springer Nature
ISBN: 3031150864
Category : Computers
Languages : en
Pages : 591
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Book Description
Chapters 6, 24, 26 and 36 are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.
Author: Abdelbaset Rabaiah
Publisher: ASP / VUBPRESS / UPA
ISBN: 9054870001
Category : Political Science
Languages : en
Pages : 232
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Book Description
In this study of electronic systems in government, case studies are used to compare e-government across 21 countries. The goal of the research to see if there is a global convergence in the way governments use electronic information—and the findings suggest that most countries have much in common. In particular, concepts regarding service delivery, internal and external efficiency, and government networking were found to be similar across the sample governments.
