Author: Su Mi Dahlgaard-Park
Publisher:
ISBN: 9780857241191
Category :
Languages : en
Pages : 116

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Author: Claudio Baccarani Su Mi Dahlgaard-Park (Jacques Martin and Jens J. Dahlgaard)
Publisher:
ISBN:
Category :
Languages : en
Pages :

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Book Description
This e-book contains 8 selected papers from the International Conference on Quality and Service Sciences, Verona 2009, (A Combined Conference of the yearly QMOD and Toulon-Verona Conferences).

Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 114

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Author:
Publisher:
ISBN: 9781785604577
Category :
Languages : en
Pages :

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This eBook contains 14 of the best papers selected from the 17th QMOD-ICQSS conference. Chapter one focuses on a Comprehensive quality assessment of Czech higher education institutions, chapter 2 looks at the Nonlinear impact of online retail characteristics on customer satisfaction and loyalty and chapter 3 investigates service quality and customer satisfaction in liner shipping. Chapter 4 asks the question ""Do corporate sustainability practices enhance organizational economic performance?"", chapter 5 looks at learning from criticisms of quality management and chapter 6 looks at developing sc.

Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 0

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Author: Eberhard Eugen Scheuing
Publisher:
ISBN:
Category : Customer services
Languages : en
Pages : 259

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Book Description

Author: Parycek, Peter
Publisher: MV-Verlag
ISBN: 3902505354
Category :
Languages : en
Pages : 620

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Author: Roberta Minazzi
Publisher: Springer
ISBN: 3319051822
Category : Business & Economics
Languages : en
Pages : 178

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Book Description
This book describes ongoing developments in social media within the tourism and hospitality sector, highlighting impacts on both the demand and the supply side. It offers a combination of theory and practice, with discussion of real-life business experiences. The book is divided into three parts, the first of which provides an overview of recent trends in social media and user-generated content, clarifies concepts that are often used in an overlapping way and examines the “digitization of word of mouth” via online networks. The second part analyzes the impacts that social media can have on traveler behavior for each step in the travel process and also on suppliers, highlighting opportunities, threats and strategies. In the third part of the book, future potential trends deriving from the mobile marketing technologies are explored and possible methods for social monitoring by means of key performance indicators are examined. It is considered how engaging customers and prospects by means of social media might increase customer loyalty, foster electronic word-of-mouth communication, and consequently have important effects on corporate sales and revenues. The discussion encompasses methods to measure company performance on each of the social media in order to understand the optimal mix that will support and improve business strategies.

Author: Denise M. Rousseau
Publisher: Oxford University Press
ISBN: 0199763984
Category : Business & Economics
Languages : en
Pages : 461

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Book Description
The Oxford Handbook of Evidence-based Management shows how leaders and managers can make effective use of best available evidence in the decisions they make — and what educators and researchers need to do to help them come to the right solution.

Author: Laura T. Raynolds
Publisher: Routledge
ISBN: 1134002629
Category : Political Science
Languages : en
Pages : 324

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Book Description
This book explores the challenges and potential of Fair Trade, one of the world’s most dynamic efforts to enhance global social justice and environmental sustainability through market based social change. Fair Trade links food consumers and agricultural producers across the Global North/ South divide and lies at the heart of key efforts to reshape the global economy. This book reveals the challenges the movement faces in its effort to transform globalization, emphasizing the inherent tensions in working both in, and against, the market. It explores Fair Trade’s recent rapid growth into new production regions, market arenas, and commodity areas through case studies of Europe, North America, Africa, and Latin America undertaken by prominent scholars in each region. The authors draw on, and advance, global commodity and value chain analysis, convention, and social movement approaches through these case studies and a series of synthetic analytical chapters. Pressures for more radical and more moderate approaches intertwine with the movement’s historical vision, reshaping Fair Trade’s priorities and efforts in the Global North and South. Fair Trade will be of strong interest to students and scholars of politics, globalization, sociology, geography, economics and business.