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Author: Russell Matthew Linden
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 328
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Book Description
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Author: Russell Matthew Linden
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 328
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Book Description
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Author: Michael B. Blood
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Damianos P. Sakas
Publisher: Springer Nature
ISBN: 3030570657
Category : Mathematics
Languages : en
Pages : 523
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Book Description
This book highlights interdisciplinary insights, latest research results, and technological trends in Business Intelligence and Modelling in fields such as: Business Intelligence, Business Transformation, Knowledge Dissemination & Implementation, Modeling for Logistics, Business Informatics, Business Model Innovation, Simulation Modelling, E-Business, Enterprise & Conceptual Modelling, etc. The book is divided into eight sections, grouping emerging marketing technologies together in a close examination of practices, problems and trends. The chapters have been written by researchers and practitioners that demonstrate a special orientation in Strategic Marketing and Business Intelligence. This volume shares their recent contributions to the field and showcases their exchange of insights.
Author: Tesfaye Debela
Publisher: African Books Collective
ISBN: 9994455532
Category : Political Science
Languages : en
Pages : 178
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Book Description
In 1996, the Ethiopian government introduced the Civil Service Reform Program (CSRP) to disentangle the intricacies of the old bureaucratic system, and to build a fair, responsible, efficient, ethical and transparent civil service that accelerates and sustains the economic development of the country. However, lack of competent personnel, prevalence of attitudinal problems and absence of a strong institutional framework constrained the success of the reform. To reinvigorate the CSRP, the Ethiopian government has been implementing BPR in public organizations since 2004. In this regard, there are claims and counter-claims on the effectiveness of BPR implementation in improving the performance of public organizations. Motivated by such claims, this research has assessed the design, challenges, implementation and outcome of BPR in four public organizations using questionnaires, interviews, observations and review of secondary sources.
Author: Kim Viborg Andersen
Publisher: Springer Science & Business Media
ISBN: 1402079958
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers. Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers. The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications. The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS. There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities. There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions. IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever.
Author: Arie Halachmi
Publisher: IOS Press
ISBN: 9789051991895
Category : Electronic books
Languages : en
Pages : 290
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Book Description
The book deals with the complexity of several concepts, like the following example. Quality is by no means a simple or single concept: it can mean compliance with pre-determined specifications of processes or outputs; it can mean assessment of outcomes or gatekeeping - in other words - assuring the quality of the inputs; etc. The parallels with measuring productivity are obvious: if you cannot get good handles on outputs, then use inputs (and then politicians wonder why productivity appears to stagnate in services). This problem of the simple becoming complicated was understood by the Japanese at the inception of their ``productivity movement'. Having carefully analyzed how Europe had adopted and adapted American productivity techniques and approaches and being faced with a turbulent system of industrial relations and a poor quality image, the initiators of the Japanese productivity movement came to the conclusion that at least a cease-fire and at best a treaty had to be negotiated between organised labour, management and government. The resulting 1955 productivity principles are being addressed in the book.
Author: Sanjay Mohapatra
Publisher: Springer Science & Business Media
ISBN: 1461460670
Category : Business & Economics
Languages : en
Pages : 265
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Book Description
Business process reengineering (BPR) focuses on redesigning the strategic and value-added processes which transcend the organizational boundaries. It is a cross-functional approach that requires support from almost all the departments of the organization. Business Process Reengineering: Automation Decision Points in Process Reengineering offers a new framework based process reengineering and links it to organization life cycle, process life cycle, and process management. This volume describes the fundamental concepts behind business process reengineering and examines them through case studies, and should appeal to researchers and academics interested in business process reengineering, operations strategy, and organizational restructuring and design.
Author: Lisa D. Bruns
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Varun Grover
Publisher: IGI Global
ISBN: 9781878289292
Category : Business & Economics
Languages : en
Pages : 708
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Book Description
Examines a broad range of research and case studies that throws light on potential, social and human factors which determine the success of information technology.
Author: Fernando Galindo
Publisher: Springer Science & Business Media
ISBN: 3540229361
Category : Computers
Languages : en
Pages : 993
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Book Description
DEXA 2004, the 15th International Conference on Database and Expert Systems Applications, was held August 30 ? September 3, 2004, at the University of Zaragoza, Spain. The quickly growing spectrum of database applications has led to the establisment of more specialized discussion platforms (DaWaK Conference, EC-Web Conference, EGOVConference, Trustbus Conference and DEXA Workshop: Every DEXA event has its own conference proceedings), which were held in parallel with the DEXA Conference also in Zaragoza. In your hands are the results of much effort. The work begins with the preparation of the submitted papers, which then go through the reviewing process. The accepted papers are revised to final versions by their authors and are then arranged within the conference program. All culminates in the conference itself. For this conference 304 papers were submitted, and I want to thank to all who contributed to it; they are the real base of the conference. The program committee and the supporting reviewers produced altogether 942 referee reports, in average 3,1 reports per paper, and selected 92 papers for presentation. At this point we would like to say many thanks to all the institutions that actively supported this conference and made it possible. These were: • University of Zaragoza • FAW • DEXA Association • Austrian Computer Society
