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Author: Susan Keane Baker
Publisher:
ISBN:
Category :
Languages : en
Pages : 113
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Book Description
Author: Susan Keane Baker
Publisher:
ISBN:
Category :
Languages : en
Pages : 113
Get Book Here
Book Description
Author: Susan Keane Baker
Publisher: Fire Starter Publishing
ISBN: 9780974998657
Category : Consumer complaints
Languages : en
Pages : 0
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Book Description
From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be," "I am frightened and unsure what will happen next," "I put my trust in you, and now something is wrong," or "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.
Author: Brian P. Jacob
Publisher: Springer
ISBN: 3319215876
Category : Medical
Languages : en
Pages : 539
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Book Description
This manual captures and summarizes the key elements in management of groin pain, including relevant anatomy, etiologies, diagnostic evaluation tools, imaging, detailed pharmacologic options, interventional modalities and options for operative remediation. The manual separately addresses the management of intrinsic groin pain due to primary disease processes and secondary groin pain due to a prior operation. Current practices, trends in the field, treatment approaches and controversies are addressed. While the primary audience of this book will be general surgeons performing hernia operations and pain management specialists to whom they refer, the SAGES Manual of Groin Pain will serve as a stand alone state-of-the-art resource for all providers who deal with this diagnosis, including primary care providers, sports medicine specialists, gynecologists, urologists, orthopedists, neurologists, physical medicine and rehabilitation specialists, radiologists, physical therapists, industry personnel and importantly, patients who suffer from groin pain who have copious access to health information, but without the filtering, expertise and context provided by the contributors to this manual. This volume also uniquely provides its audience with narrative first-person accounts of some of the most common and challenging causes of pain, so that others can learn from their presentation, pitfalls, successes and failures. The expertise compiled in this manual will give the readership a pragmatic foundation to optimize the diagnosis and management of our patients with this challenging problem.
Author: Sampath Wijesinghe, DHSc, MS, MPAS, PA-C, AAHIVS
Publisher: Springer Publishing Company
ISBN: 0826182739
Category : Medical
Languages : en
Pages : 844
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Book Description
Real-life primary care case studies* from more than 50 primary care providers, including physician assistants, nurse practitioners, and physicians! 101 Primary Care Case Studies offers real-life patient scenarios and critical thinking exercises to help you work through a patient’s chief complaint. Through narrative case studies, you will determine how best to diagnose, treat, and manage your patient based on the history of present illness, review of systems, relevant history, and physical examination findings. This workbook will ask probing questions to help you determine differential and most likely diagnoses, diagnostic tests to order, and appropriate patient management strategies using relevant and timely references to support your decisions. The organization of each case study simulates the patient care journey from chief complaint to outcome. Serving as a virtual clinical preceptor, this workbook can be used independently or in a classroom setting. It is accompanied by a robust online student supplement that provides answers to all questions, real outcomes of the cases, and valuable personal insights from the authors on how the patient was successfully managed. Not only will this workbook help you work through patient cases clinically, it will also share important, but often overlooked, bedside manner skills needed to successfully communicate with and care for your patients. Covering conditions across all organ systems and across the lifespan, this workbook is organized by chief complaint, providing an authentic perspective on what to expect in the patient care environment. It even includes information on pathophysiology and how to use ICD-10 and CPT (E/M) codes in your documentation. The book uniquely weaves together both the science and art of medicine by including personal insights into quality and compassionate care. Key Features Provides real-life patient cases from an interprofessional author team of physician assistants, nurse practitioners, and physicians Uses a templated case study design and critical thinking exercises to help you methodically work through various patient scenarios Teaches clinical and bedside manner skills imperative for delivering quality patient care Covers patients across the lifespan, including pediatric, adolescent, adult, and geriatric populations Offers additional insight on patient education, medical and legal concerns, and interprofessional collaboration Includes a robust online student supplement with valuable insights from the authors on how they successfully managed the cases Provides instructors with a table of contents that is filterable by chief complaint, diagnosis, patient population, and organ system *Details changed to protect patient information.
Author: Elisabeth Rosenthal
Publisher: Penguin
ISBN: 0698407180
Category : Medical
Languages : en
Pages : 434
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Book Description
A New York Times bestseller/Washington Post Notable Book of 2017/NPR Best Books of 2017/Wall Street Journal Best Books of 2017 "This book will serve as the definitive guide to the past and future of health care in America.”—Siddhartha Mukherjee, Pulitzer Prize-winning author of The Emperor of All Maladies and The Gene At a moment of drastic political upheaval, An American Sickness is a shocking investigation into our dysfunctional healthcare system - and offers practical solutions to its myriad problems. In these troubled times, perhaps no institution has unraveled more quickly and more completely than American medicine. In only a few decades, the medical system has been overrun by organizations seeking to exploit for profit the trust that vulnerable and sick Americans place in their healthcare. Our politicians have proven themselves either unwilling or incapable of reining in the increasingly outrageous costs faced by patients, and market-based solutions only seem to funnel larger and larger sums of our money into the hands of corporations. Impossibly high insurance premiums and inexplicably large bills have become facts of life; fatalism has set in. Very quickly Americans have been made to accept paying more for less. How did things get so bad so fast? Breaking down this monolithic business into the individual industries—the hospitals, doctors, insurance companies, and drug manufacturers—that together constitute our healthcare system, Rosenthal exposes the recent evolution of American medicine as never before. How did healthcare, the caring endeavor, become healthcare, the highly profitable industry? Hospital systems, which are managed by business executives, behave like predatory lenders, hounding patients and seizing their homes. Research charities are in bed with big pharmaceutical companies, which surreptitiously profit from the donations made by working people. Patients receive bills in code, from entrepreneurial doctors they never even saw. The system is in tatters, but we can fight back. Dr. Elisabeth Rosenthal doesn't just explain the symptoms, she diagnoses and treats the disease itself. In clear and practical terms, she spells out exactly how to decode medical doublespeak, avoid the pitfalls of the pharmaceuticals racket, and get the care you and your family deserve. She takes you inside the doctor-patient relationship and to hospital C-suites, explaining step-by-step the workings of a system badly lacking transparency. This is about what we can do, as individual patients, both to navigate the maze that is American healthcare and also to demand far-reaching reform. An American Sickness is the frontline defense against a healthcare system that no longer has our well-being at heart.
Author: Michelle H. Cameron
Publisher: Elsevier Health Sciences
ISBN: 1416065318
Category : Medical
Languages : en
Pages : 969
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Book Description
The only physical rehabilitation text modeled after the concepts of the APTA's Guide to Physical Therapist Practice, 2nd Edition, this detailed resource provides the most complete coverage of rehabilitation across the preferred practice patterns of physical therapy all in one place! Each chapter is consistently organized to make it easy to find the information you need, with clear guidelines, examples, and summaries based on the latest clinical evidence to help you improve quality of care and ensure positive patient outcomes. - In-depth, evidence-based coverage of more key content areas than any other rehabilitation resource of its kind, including orthopedics, neurology, and wound management, ensures a comprehensive understanding of rehabilitation supported by the latest clinical research. - More than 65 case studies present a problem-based approach to rehabilitation and detail practical, real-world applications. - Over 600 full-color illustrations clarify concepts and techniques. - A FREE companion CD prepares you for practice with printable examination forms and reference lists from the text linked to Medline abstracts and reinforces understanding through interactive boards-style review questions, and vocabulary-building exercises.
Author: Robert Buckman
Publisher: University of Toronto Press
ISBN: 1487592639
Category : Medical
Languages : en
Pages : 268
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Book Description
For many health care professionals and social service providers, the hardest part of the job is breaking bad news. The news may be about a condition that is life-threatening (such as cancer or AIDS), disabling (such as multiple sclerosis or rheumatoid arthritis), or embarrassing (such as genital herpes). To date medical education has done little to train practitioners in coping with such situations. With this guide Robert Buckman and Yvonne Kason provide help. Using plain, intelligible language they outline the basic principles of breaking bad new and present a technique, or protocol, that can be easily learned. It draws on listening and interviewing skills that consider such factors as how much the patient knows and/or wants to know; how to identify the patient's agenda and understanding, and how to respond to his or her feelings about the information. They also discuss reactions of family and friends and of other members of the health care team. Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.
Author: National Academies of Sciences, Engineering, and Medicine
Publisher: National Academies Press
ISBN: 0309377722
Category : Medical
Languages : en
Pages : 473
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Book Description
Getting the right diagnosis is a key aspect of health care - it provides an explanation of a patient's health problem and informs subsequent health care decisions. The diagnostic process is a complex, collaborative activity that involves clinical reasoning and information gathering to determine a patient's health problem. According to Improving Diagnosis in Health Care, diagnostic errors-inaccurate or delayed diagnoses-persist throughout all settings of care and continue to harm an unacceptable number of patients. It is likely that most people will experience at least one diagnostic error in their lifetime, sometimes with devastating consequences. Diagnostic errors may cause harm to patients by preventing or delaying appropriate treatment, providing unnecessary or harmful treatment, or resulting in psychological or financial repercussions. The committee concluded that improving the diagnostic process is not only possible, but also represents a moral, professional, and public health imperative. Improving Diagnosis in Health Care, a continuation of the landmark Institute of Medicine reports To Err Is Human (2000) and Crossing the Quality Chasm (2001), finds that diagnosis-and, in particular, the occurrence of diagnostic errorsâ€"has been largely unappreciated in efforts to improve the quality and safety of health care. Without a dedicated focus on improving diagnosis, diagnostic errors will likely worsen as the delivery of health care and the diagnostic process continue to increase in complexity. Just as the diagnostic process is a collaborative activity, improving diagnosis will require collaboration and a widespread commitment to change among health care professionals, health care organizations, patients and their families, researchers, and policy makers. The recommendations of Improving Diagnosis in Health Care contribute to the growing momentum for change in this crucial area of health care quality and safety.
Author: Healthcare Intelligence Network
Publisher: Healthcare Intelligence Net
ISBN: 1933402482
Category :
Languages : en
Pages : 130
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Book Description
The Healthcare Answer Book provides detailed solutions to 323 of the top challenges faced by healthcare executives today.You''ll get recommended software and tools, staff ratios, program structures, ROI measurement and results for various programs, protecting patient privacy and security in a number of scenarios -- answered by some of the nation''s leading healthcare experts to help you plan, evaluate, manage and improve your organization?s healthcare initiatives.Compiled from a series of live audio conferences in which these industry experts answered questions from the field, this report delves into a variety of topics, including cost containment, disease management, e-Health initiatives, HIPAA security and privacy, healthcare industry trends and workplace wellness.Indexed by topic and by keyword, this guide will become your indispensable research assistant for questions that challenge you and your staff each day. You''ll get the answers you need to such questions as:Cost Containment * What type of software tools are you using for predictive modeling? * Which predictive modeling tools are best for the ROI calculation? * What level of payment or financial risk is needed to change provider behavior? * What is the range of pay-for-performance paybacks and how often are they calculated? * What is the best ROI methodology on P4P programs that you have evaluated and how does it work? * Are tiered networks feasible in smaller markets?Industry Trends * Do you have a recommended reading level for translated written materials for preventative services in either low socio-economic status populations or for children? Also, is there a web site or written reference indicating how to do that? * In this era of consumer-driven healthcare, what quality-related information helps consumers make informed choices about health plans or providers?eHealth Initiatives * What screening requirements do you use for telemedicine patients? Do you evaluate factors outside disease severity? * Can you describe the kind of investment needed to implement e-health tools, how quickly you can achieve an ROI, and what kind of ROIs you can expect? * What criteria are payors and physicians using to determine whether or not an e-visit is billable? Are there clear-cut guidelines? * What lessons have you learned through your personal health record rollout process? What advice can you share with other organizations as they implement their own PHRs?HIPAA Security and Privacy * What are the biggest challenges to offering single sign-on? * How do you secure e-health physician-patient communication?Disease Management * How do strategies for asthma disease management differ for community-based health programs that target the under-served? * What is your staff-to-patient ratio in your depression management program? * How effective are physician-specific report cards in getting physicians in practice with the guidelines? * Is there any other type of literature that would support the effectiveness as well? * What is an accurate assessment of a member?s readiness to change, and how do you create interventions that are applicable to each member?s stage of readiness? * How are the health coaches trained, and what kind of training gets them geared up to work with patients? * What is the average amount of time a health coach spends per call per participant?The Healthcare Answer Book is also available on CD-ROM with keyword searching capability.Table of Contents * About This Document * Cost Containment o Predictive Modeling o Pay for Performance o Predictive Modeling in Pay for Performance o Predictive Modeling for Asthma & Pre-Natal o Reducing Trend & Spend o Tiered Networks * Industry Trends o Cultural Competency o Physician Engagement o Health Plan Quality Improvement o URAC Standards for Consumer Education and Support o The Patient?s Home: The New Healthcare Hub * e-Health Initiatives o Web Technology in CDHC o e-Visits o Moving from High-Tech to High-Touch o The Role of e-Health Initiatives o Personal Health Records & Electronic Medical Records * Disease Management o Asthma o Obesity o Depression o Behavior Modification o Resistant Patients o Health Coaches o Health Coach Training o Pre- and Post-Natal Care o The Role of Primary Care Physicians o Healthcare Toolkits * Workplace Wellness o HRAs o Incentives for Healthy Lifestyles o A Team Approach to Wellness * HIPAA Security and Privacy o HIPAA Security Compliance o HIPAA Security Auditing, Audit Trails & Audit Logs o HIPAA Security Risk Assessment * About the Experts * Glossary * For More Information * Index
Author: Joseph Grenny
Publisher: McGraw Hill Professional
ISBN: 1260474194
Category : Business & Economics
Languages : en
Pages : 332
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Book Description
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
