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Raising the Bar on Service Excellence

Raising the Bar on Service Excellence PDF Author: Kristin Baird
Publisher: eBookIt.com
ISBN: 1456601172
Category : Business & Economics
Languages : en
Pages : 209

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Book Description
Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.