Author: Osat Exam Prep Team
Publisher: Cirrus Test Prep
ISBN: 9781941759820
Category : Education
Languages : en
Pages : 262
Book Description
Cirrus Test Prep's OSAT World History/Geography (018) Study Guide: Test Prep and Practice Questions for the CEOE OSAT World History/Geography (018) Exam will provide you with a detailed overview of the OSAT 018, so you know exactly what to expect on test day. We'll take you through all the concepts covered on the test and give you the opportunity to test your knowledge with practice questions. Even if it's been a while since you last took a major test, don't worry; we'll make sure you're more than ready! Cirrus Test Prep's OSAT World History/Geography (018) Study Guide: Test Prep and Practice Questions for the CEOE OSAT World History/Geography (018) Exam includes: A comprehensive REVIEW of: World History Early Civilizations and the Great Empires World Religions Feudalism Through the Era of Expansion Armed Conflicts Global Conflicts Post-Cold War World Geography What is Geography? Human Characteristics of Place Economic Patterns Political Geography Human-Environment Interaction Movement ...as well as TWO FULL OSAT World History and Geography practice tests. About Cirrus Test Prep Developed by experienced current and former educators, Cirrus Test Prep's study materials help future educators gain the skills and knowledge needed to successfully pass their state-level teacher certification exams and enter the classroom. Each Cirrus Test Prep study guide includes: a detailed summary of the test's format, content, and scoring; an overview of the content knowledge required to pass the exam; worked-through sample questions with answers and explanations; full-length practice tests including answer explanations; and unique test-taking strategies with highlighted key concepts. Cirrus Test Prep's study materials ensure that new educators feel prepared on test day and beyond."
OSAT World History/Geography (018) Study Guide
Author: Osat Exam Prep Team
Publisher: Cirrus Test Prep
ISBN: 9781941759820
Category : Education
Languages : en
Pages : 262
Book Description
Cirrus Test Prep's OSAT World History/Geography (018) Study Guide: Test Prep and Practice Questions for the CEOE OSAT World History/Geography (018) Exam will provide you with a detailed overview of the OSAT 018, so you know exactly what to expect on test day. We'll take you through all the concepts covered on the test and give you the opportunity to test your knowledge with practice questions. Even if it's been a while since you last took a major test, don't worry; we'll make sure you're more than ready! Cirrus Test Prep's OSAT World History/Geography (018) Study Guide: Test Prep and Practice Questions for the CEOE OSAT World History/Geography (018) Exam includes: A comprehensive REVIEW of: World History Early Civilizations and the Great Empires World Religions Feudalism Through the Era of Expansion Armed Conflicts Global Conflicts Post-Cold War World Geography What is Geography? Human Characteristics of Place Economic Patterns Political Geography Human-Environment Interaction Movement ...as well as TWO FULL OSAT World History and Geography practice tests. About Cirrus Test Prep Developed by experienced current and former educators, Cirrus Test Prep's study materials help future educators gain the skills and knowledge needed to successfully pass their state-level teacher certification exams and enter the classroom. Each Cirrus Test Prep study guide includes: a detailed summary of the test's format, content, and scoring; an overview of the content knowledge required to pass the exam; worked-through sample questions with answers and explanations; full-length practice tests including answer explanations; and unique test-taking strategies with highlighted key concepts. Cirrus Test Prep's study materials ensure that new educators feel prepared on test day and beyond."
Publisher: Cirrus Test Prep
ISBN: 9781941759820
Category : Education
Languages : en
Pages : 262
Book Description
Cirrus Test Prep's OSAT World History/Geography (018) Study Guide: Test Prep and Practice Questions for the CEOE OSAT World History/Geography (018) Exam will provide you with a detailed overview of the OSAT 018, so you know exactly what to expect on test day. We'll take you through all the concepts covered on the test and give you the opportunity to test your knowledge with practice questions. Even if it's been a while since you last took a major test, don't worry; we'll make sure you're more than ready! Cirrus Test Prep's OSAT World History/Geography (018) Study Guide: Test Prep and Practice Questions for the CEOE OSAT World History/Geography (018) Exam includes: A comprehensive REVIEW of: World History Early Civilizations and the Great Empires World Religions Feudalism Through the Era of Expansion Armed Conflicts Global Conflicts Post-Cold War World Geography What is Geography? Human Characteristics of Place Economic Patterns Political Geography Human-Environment Interaction Movement ...as well as TWO FULL OSAT World History and Geography practice tests. About Cirrus Test Prep Developed by experienced current and former educators, Cirrus Test Prep's study materials help future educators gain the skills and knowledge needed to successfully pass their state-level teacher certification exams and enter the classroom. Each Cirrus Test Prep study guide includes: a detailed summary of the test's format, content, and scoring; an overview of the content knowledge required to pass the exam; worked-through sample questions with answers and explanations; full-length practice tests including answer explanations; and unique test-taking strategies with highlighted key concepts. Cirrus Test Prep's study materials ensure that new educators feel prepared on test day and beyond."
Osat Elementary Education (050 & 051) Secrets Study Guide: Ceoe Exam Review for the Certification Examinations for Oklahoma Educators / Oklahoma Subje
Author: Ceoe Exam Secrets Test Prep
Publisher:
ISBN: 9781610724296
Category : Study Aids
Languages : en
Pages : 0
Book Description
***Includes Practice Test Questions*** OSAT Elementary Education (050 & 051) Secrets helps you ace the Certification Examinations for Oklahoma Educators / Oklahoma Subject Area Tests, without weeks and months of endless studying. Our comprehensive OSAT Elementary Education (050 & 051) Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. OSAT Elementary Education (050 & 051) Secrets includes: The 5 Secret Keys to CEOE Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; Introduction to the CEOE Series including: CEOE Assessment Explanation, Two Kinds of CEOE Assessments; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid Fact Traps, Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Along with a complete, in-depth study guide for your specific CEOE exam, and much more...
Publisher:
ISBN: 9781610724296
Category : Study Aids
Languages : en
Pages : 0
Book Description
***Includes Practice Test Questions*** OSAT Elementary Education (050 & 051) Secrets helps you ace the Certification Examinations for Oklahoma Educators / Oklahoma Subject Area Tests, without weeks and months of endless studying. Our comprehensive OSAT Elementary Education (050 & 051) Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. OSAT Elementary Education (050 & 051) Secrets includes: The 5 Secret Keys to CEOE Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; Introduction to the CEOE Series including: CEOE Assessment Explanation, Two Kinds of CEOE Assessments; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid Fact Traps, Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Along with a complete, in-depth study guide for your specific CEOE exam, and much more...
Osat World History/Geography (018) Secrets Study Guide: Ceoe Exam Review for the Certification Examinations for Oklahoma Educators / Oklahoma Subject
Author: Ceoe Exam Secrets Test Prep
Publisher: Mometrix Secrets Study Guides
ISBN: 9781610724746
Category : Study Aids
Languages : en
Pages : 0
Book Description
***Includes Practice Test Questions*** A low score on the PAX-RN can destroy a person's dreams of becoming a registered nurse. But it doesn't have to happen to you. PAX-RN Secrets will help you get a high score on the National League for Nursing Pre-Admission Examination (PAX), without weeks and months of endless studying. Our comprehensive PAX-RN Secrets study guide was developed by our own exam experts; they have painstakingly researched every topic and concept that you need to know to do well on the test. In addition to helping you master the subject matter, our guide also reveals specific weaknesses of the NLN PAX-RN that you can use to your advantage to make a higher score than you thought possible. PAX-RN Secrets covers these topics: Health and First Aid Verbal Skills: Word Knowledge, Reading Comprehension Mathematics: Basic Calculations, Word Problems, Algebra, Geometry, Conversions, Graphs, Applied Mathematics Science: Biology, Chemistry, Physics, Earth Science and much more...
Publisher: Mometrix Secrets Study Guides
ISBN: 9781610724746
Category : Study Aids
Languages : en
Pages : 0
Book Description
***Includes Practice Test Questions*** A low score on the PAX-RN can destroy a person's dreams of becoming a registered nurse. But it doesn't have to happen to you. PAX-RN Secrets will help you get a high score on the National League for Nursing Pre-Admission Examination (PAX), without weeks and months of endless studying. Our comprehensive PAX-RN Secrets study guide was developed by our own exam experts; they have painstakingly researched every topic and concept that you need to know to do well on the test. In addition to helping you master the subject matter, our guide also reveals specific weaknesses of the NLN PAX-RN that you can use to your advantage to make a higher score than you thought possible. PAX-RN Secrets covers these topics: Health and First Aid Verbal Skills: Word Knowledge, Reading Comprehension Mathematics: Basic Calculations, Word Problems, Algebra, Geometry, Conversions, Graphs, Applied Mathematics Science: Biology, Chemistry, Physics, Earth Science and much more...
Osat School Counselor (039) Secrets Study Guide: Ceoe Exam Review for the Certification Examinations for Oklahoma Educators / Oklahoma Subject Area Te
Author: Ceoe Exam Secrets Test Prep
Publisher: Mometrix Secrets Study Guides
ISBN: 9781610724630
Category : Study Aids
Languages : en
Pages : 0
Book Description
***Includes Practice Test Questions*** OSAT School Counselor (039) Secrets helps you ace the Certification Examinations for Oklahoma Educators / Oklahoma Subject Area Tests, without weeks and months of endless studying. Our comprehensive OSAT School Counselor (039) Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. OSAT School Counselor (039) Secrets includes: The 5 Secret Keys to CEOE Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; Introduction to the CEOE Series including: CEOE Assessment Explanation, Two Kinds of CEOE Assessments; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid Fact Traps, Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Along with a complete, in-depth study guide for your specific CEOE exam, and much more...
Publisher: Mometrix Secrets Study Guides
ISBN: 9781610724630
Category : Study Aids
Languages : en
Pages : 0
Book Description
***Includes Practice Test Questions*** OSAT School Counselor (039) Secrets helps you ace the Certification Examinations for Oklahoma Educators / Oklahoma Subject Area Tests, without weeks and months of endless studying. Our comprehensive OSAT School Counselor (039) Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. OSAT School Counselor (039) Secrets includes: The 5 Secret Keys to CEOE Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; Introduction to the CEOE Series including: CEOE Assessment Explanation, Two Kinds of CEOE Assessments; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid Fact Traps, Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Along with a complete, in-depth study guide for your specific CEOE exam, and much more...
ILTS School Social Worker (184) Exam Secrets Study Guide
Author: Ilts Exam Secrets Test Prep
Publisher: Mometrix Media Llc
ISBN: 9781627330886
Category : Study Aids
Languages : en
Pages : 180
Book Description
***Includes Practice Test Questions*** ILTS School Social Worker (184) Exam Secrets helps you ace the Illinois Licensure Testing System, without weeks and months of endless studying. Our comprehensive ILTS School Social Worker (184) Exam Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. ILTS School Social Worker (184) Exam Secrets includes: The 5 Secret Keys to ILTS Test Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; Introduction to the ILTS Test Series including: ILTS Assessment Explanation, Two Kinds of ILTS Assessments; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid Fact Traps, Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Along with a complete, in-depth study guide for your specific ILTS test, and much more...
Publisher: Mometrix Media Llc
ISBN: 9781627330886
Category : Study Aids
Languages : en
Pages : 180
Book Description
***Includes Practice Test Questions*** ILTS School Social Worker (184) Exam Secrets helps you ace the Illinois Licensure Testing System, without weeks and months of endless studying. Our comprehensive ILTS School Social Worker (184) Exam Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. ILTS School Social Worker (184) Exam Secrets includes: The 5 Secret Keys to ILTS Test Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; Introduction to the ILTS Test Series including: ILTS Assessment Explanation, Two Kinds of ILTS Assessments; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid Fact Traps, Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Along with a complete, in-depth study guide for your specific ILTS test, and much more...
Praxis II Elementary Education: Multiple Subjects (5001) Exam Secrets Study Guide: Praxis II Test Review for the Praxis II: Subject Assessments
Author: Praxis II Exam Secrets Test Prep
Publisher:
ISBN: 9781630948146
Category : Education
Languages : en
Pages : 0
Book Description
This Praxis II Elementary Education: Multiple Subjects (5001) Study Guide includes Praxis II Elementary Education: Multiple Subjects practice test questions. Our Praxis II 5001 study guide contains easy-to-read essential summaries that highlight the key areas of the Praxis II Elementary Education: Multiple Subjects test. Mometrix's Praxis II Elementary Education: Multiple Subjects test study guide reviews the most important components of the Praxis II exam.
Publisher:
ISBN: 9781630948146
Category : Education
Languages : en
Pages : 0
Book Description
This Praxis II Elementary Education: Multiple Subjects (5001) Study Guide includes Praxis II Elementary Education: Multiple Subjects practice test questions. Our Praxis II 5001 study guide contains easy-to-read essential summaries that highlight the key areas of the Praxis II Elementary Education: Multiple Subjects test. Mometrix's Praxis II Elementary Education: Multiple Subjects test study guide reviews the most important components of the Praxis II exam.
The Impending Crisis of the South
Author: Hinton Rowan Helper
Publisher: BoD – Books on Demand
ISBN: 3382319578
Category : Fiction
Languages : en
Pages : 425
Book Description
Reprint of the original, first published in 1859. The publishing house Anatiposi publishes historical books as reprints. Due to their age, these books may have missing pages or inferior quality. Our aim is to preserve these books and make them available to the public so that they do not get lost.
Publisher: BoD – Books on Demand
ISBN: 3382319578
Category : Fiction
Languages : en
Pages : 425
Book Description
Reprint of the original, first published in 1859. The publishing house Anatiposi publishes historical books as reprints. Due to their age, these books may have missing pages or inferior quality. Our aim is to preserve these books and make them available to the public so that they do not get lost.
WEST-E Special Education (070) Secrets Study Guide
Author: West-E Exam Secrets Test Prep
Publisher: Secrets (Mometrix)
ISBN: 9781610730587
Category : Study Aids
Languages : en
Pages : 0
Book Description
***Includes Practice Test Questions*** WEST-E Special Education (070) Secrets helps you ace the Washington Educator Skills Tests-Endorsements, without weeks and months of endless studying. Our comprehensive WEST-E Special Education (070) Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. WEST-E Special Education (070) Secrets includes: The 5 Secret Keys to WEST-E Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid Fact Traps, Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Along with a complete, in-depth study guide for your specific WEST-E exam, and much more...
Publisher: Secrets (Mometrix)
ISBN: 9781610730587
Category : Study Aids
Languages : en
Pages : 0
Book Description
***Includes Practice Test Questions*** WEST-E Special Education (070) Secrets helps you ace the Washington Educator Skills Tests-Endorsements, without weeks and months of endless studying. Our comprehensive WEST-E Special Education (070) Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. WEST-E Special Education (070) Secrets includes: The 5 Secret Keys to WEST-E Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid Fact Traps, Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Along with a complete, in-depth study guide for your specific WEST-E exam, and much more...
World History, Culture, and Geography
Author:
Publisher:
ISBN: 9780801112478
Category : Culture
Languages : en
Pages : 381
Book Description
This resource book is designed to assist teachers in implementing California's history-social science framework at the 10th grade level. The models support implementation at the local level and may be used to plan topics and select resources for professional development and preservice education. This document provides a link between the framework's course descriptions and teachers' lesson plans by suggesting substantive resources and instructional strategies to be used in conjunction with textbooks and supplementary materials. The resource book is divided into eight units: (1) "Unresolved Problems of the Modern World"; (2) "Connecting with Past Learnings: The Rise of Democratic Ideas"; (3) "The Industrial Revolution"; (4) "The Rise of Imperialism and Colonialism: A Case Study of India"; (5) "World War I and Its Consequences"; (6) "Totalitarianism in the Modern World: Nazi Germany and Stalinist Russia"; (7) "World War II: Its Causes and Consequences"; and (8) "Nationalism in the Contemporary World." Each unit contains references. (EH)
Publisher:
ISBN: 9780801112478
Category : Culture
Languages : en
Pages : 381
Book Description
This resource book is designed to assist teachers in implementing California's history-social science framework at the 10th grade level. The models support implementation at the local level and may be used to plan topics and select resources for professional development and preservice education. This document provides a link between the framework's course descriptions and teachers' lesson plans by suggesting substantive resources and instructional strategies to be used in conjunction with textbooks and supplementary materials. The resource book is divided into eight units: (1) "Unresolved Problems of the Modern World"; (2) "Connecting with Past Learnings: The Rise of Democratic Ideas"; (3) "The Industrial Revolution"; (4) "The Rise of Imperialism and Colonialism: A Case Study of India"; (5) "World War I and Its Consequences"; (6) "Totalitarianism in the Modern World: Nazi Germany and Stalinist Russia"; (7) "World War II: Its Causes and Consequences"; and (8) "Nationalism in the Contemporary World." Each unit contains references. (EH)
Human Sigma
Author: Jim Asplund
Publisher: Simon and Schuster
ISBN: 1595620451
Category : Business & Economics
Languages : en
Pages : 320
Book Description
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.
Publisher: Simon and Schuster
ISBN: 1595620451
Category : Business & Economics
Languages : en
Pages : 320
Book Description
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.