Organisational Learning and Effective Service Delivery: a Case of the Teachers Service Commission Kenya PDF Download
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Author: Doreen Jemutai Ruto
Publisher:
ISBN:
Category :
Languages : en
Pages : 56
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Book Description
Author: Doreen Jemutai Ruto
Publisher:
ISBN:
Category :
Languages : en
Pages : 56
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Book Description
Author: Robert Ebo Hinson
Publisher: CRC Press
ISBN: 0429631944
Category : Business & Economics
Languages : en
Pages : 454
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Book Description
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Author: Sarah Ogongo
Publisher:
ISBN:
Category :
Languages : en
Pages : 66
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Book Description
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 740
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Book Description
Author: Anthony J. Shinkfield
Publisher: Springer Science & Business Media
ISBN: 9400917961
Category : Education
Languages : en
Pages : 406
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Book Description
Teacher Evaluation: Guide to Professional Practice is organized around four dominant, interrelated core issues: professional standards, a guide to applying the Joint Committee's Standards, ten alternative models for the evaluation of teacher performance, and an analysis of these selected models. The book draws heavily on research and development conducted by the Federally funded national Center for Research on Educational Accountability and Teacher Evaluation (CREATE). The reader will come to grasp the essence of sound teacher evaluation and will be able to apply its principles, facts, ideas, processes, and procedures. Finally, the book invites and assists school professionals and other readers to examine the latest developments in teacher evaluation.
Author: UNESCO
Publisher: UNESCO Publishing
ISBN: 9231003186
Category :
Languages : en
Pages : 122
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 53
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Book Description
The Kenya Gazette is an official publication of the government of the Republic of Kenya. It contains notices of new legislation, notices required to be published by law or policy as well as other announcements that are published for general public information. It is published every week, usually on Friday, with occasional releases of special or supplementary editions within the week.
Author:
Publisher:
ISBN:
Category : Dissertations, Academic
Languages : en
Pages : 654
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Book Description
Author: Harry Anthony Patrinos
Publisher: World Bank Publications
ISBN: 0821379038
Category : Education
Languages : en
Pages : 116
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Book Description
The book offers an overview of international examples, studies, and guidelines on how to create successful partnerships in education. PPPs can facilitate service delivery and lead to additional financing for the education sector as well as expanding equitable access and improving learning outcomes.
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 152255632X
Category : Education
Languages : en
Pages : 2283
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Book Description
Regardless of the field or discipline, technology is rapidly advancing, and individuals are faced with the challenge of adapting to these new innovations. To remain up-to-date on the current practices, teachers and administrators alike must constantly stay informed of the latest advances in their fields. Teacher Training and Professional Development: Concepts, Methodologies, Tools, and Applications contains a compendium of the latest academic material on the methods, skills, and techniques that are essential to lifelong learning and professional advancement. Including innovative studies on teaching quality, pre-service teacher preparation, and faculty enrichment, this multi-volume book is an ideal source for academics, professionals, students, practitioners, and researchers.
