OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery PDF Download

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OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery

OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264404171
Category :
Languages : en
Pages : 123

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Book Description
This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.