The V-Model of Service Quality

The V-Model of Service Quality PDF Author: Grafton Whyte
Publisher: Emerald Group Publishing
ISBN: 1787696065
Category : Business & Economics
Languages : en
Pages : 157

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Book Description
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.

The V-Model of Service Quality

The V-Model of Service Quality PDF Author: Grafton Whyte
Publisher: Emerald Group Publishing
ISBN: 1787696065
Category : Business & Economics
Languages : en
Pages : 157

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Book Description
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.

Development Co-operation Report 2021 Shaping a Just Digital Transformation

Development Co-operation Report 2021 Shaping a Just Digital Transformation PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264856862
Category :
Languages : en
Pages : 503

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Book Description
Digital transformation is revolutionising economies and societies with rapid technological advances in AI, robotics and the Internet of Things. Low and middle-income countries are struggling to gain a foothold in the global digital economy in the face of limited digital capacity, skills, and fragmented global and regional rules.

Research 2.0 and the Impact of Digital Technologies on Scholarly Inquiry

Research 2.0 and the Impact of Digital Technologies on Scholarly Inquiry PDF Author: Esposito, Antonella
Publisher: IGI Global
ISBN: 1522508317
Category : Language Arts & Disciplines
Languages : en
Pages : 368

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Book Description
The academic landscape has been significantly enhanced by the advent of new technology. These tools allow researchers easier information access to better increase their knowledge base. Research 2.0 and the Impact of Digital Technologies on Scholarly Inquiry is an authoritative reference source for the latest insights on the impact of web services and social technologies for conducting academic research. Highlighting international perspectives, emerging scholarly practices, and real-world contexts, this book is ideally designed for academicians, practitioners, upper-level students, and professionals interested in the growing field of digital scholarship.

Combating Water Scarcity in Southern Africa

Combating Water Scarcity in Southern Africa PDF Author: Msangi Josephine Phillip
Publisher: Springer Science & Business Media
ISBN: 9400770979
Category : Science
Languages : en
Pages : 135

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Book Description
This book offers a close examination of water scarcity as a developmental challenge facing member nations of the Southern African Development Community (SADC), the interventions that have been implemented to combat the situation and the challenges still outstanding. The first chapter paints the backdrop of the water scarcity problem, reviewing historical approaches from the 1992 Earth Summit in Rio de Janeiro to the Johannesburg World Summit on Sustainable Development (2002) to the United Nations Rio+20 Conference on Sustainable Development (2012), and recapping principles and agreements reached during and after these conferences. Chapter two examines the Southern Africa region’s efforts to combat water scarcity including principles, policies and strategies and the responsibility of each member to implement them. Written by the editor, J.P. Msangi, the chapter describes Namibia’s efforts to ensure management of scarce water. Beyond enacting management and pollution control regulations and raising public awareness, Namibia encourages research to ensure attainment of the requirements of both the SADC Protocol and its own water scarcity management laws. The next three chapters offer Namibia-based case studies on impacts of pollution on water treatment; on the effects of anthropogenic activities on water quality and on the effects of water transfers from dams upstream of Von Bach dam. The final chapter provides detailed summaries of the issues discussed in the book, highlighting conclusions and offering recommendations. Combating Water Scarcity in Southern Africa synthesizes issues pertinent to the SADC countries as well as to other regions, and offers research that up to now has not been conducted in Namibia.

Democracy

Democracy PDF Author: David A. Moss
Publisher: Belknap Press
ISBN: 0674971450
Category : Political Science
Languages : en
Pages : 784

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Book Description
A Foreign Affairs Best Book of the Year “This absolutely splendid book is a triumph on every level. A first-rate history of the United States, it is beautifully written, deeply researched, and filled with entertaining stories. For anyone who wants to see our democracy flourish, this is the book to read.” —Doris Kearns Goodwin To all who say our democracy is broken—riven by partisanship, undermined by extremism, corrupted by wealth—history offers hope. Democracy’s nineteen cases, honed in David Moss’s popular course at Harvard and taught at the Library of Congress, in state capitols, and at hundreds of high schools across the country, take us from Alexander Hamilton’s debates in the run up to the Constitutional Convention to Citizens United. Each one presents a pivotal moment in U.S. history and raises questions facing key decision makers at the time: Should the delegates support Madison’s proposal for a congressional veto over state laws? Should Lincoln resupply Fort Sumter? Should Florida lawmakers approve or reject the Equal Rights Amendment? Should corporations have a right to free speech? Moss invites us to engage in the passionate debates that are crucial to a healthy society. “Engagingly written, well researched, rich in content and context...Moss believes that fierce political conflicts can be constructive if they are mediated by shared ideals.” —Glenn C. Altschuler, Huffington Post “Gives us the facts of key controversies in our history—from the adoption of the constitution to Citizens United—and invites readers to decide for themselves...A valuable resource for civic education.” —Michael Sandel, author of Justice

Indigenous Knowledge of Namibia

Indigenous Knowledge of Namibia PDF Author: Chinsembu, Kazhila C.
Publisher: University of Namibia Press
ISBN: 9991642056
Category : Social Science
Languages : en
Pages : 416

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Book Description
Indigenous knowledge is the dynamic information base of a society, facilitating communication and decision-making. It is the cornerstone of many modern-day innovations in science and technology. It is also a ready and valuable resource for sustainable and resilient livelihoods, and attracts increasing public interest due to its applications in bio-technology, health, bioprospecting, pharmaceuticals, agriculture, food preparation, mathematics and astronomy. INDIGENOUS KNOWLEDGE OF NAMIBIA is a fascinating compendium aimed at a wide readership of academics and students, government officials, policy makers, and development partners. The 17 chapters examine the indigenous knowledge of medicinal plants for treating HIV/AIDS, malaria, cancer, and other microbial infections of humans and livestock; indigenous foods; coping and response strategies in dealing with human-wildlife conflicts, floods, gender, climate change and the management of natural resources. A new rationalisation of adolescent customary and initiation ceremonies is recommended in response to the HIV/AIDS pandemic; and a case study of the San people of Namibia speaks to the challenges of harmonising modern education with that of indigenous people.

UNTAG in Namibia

UNTAG in Namibia PDF Author:
Publisher: [ ] : United Nations Transition Assistance Group
ISBN:
Category : Political Science
Languages : en
Pages : 116

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Book Description


Landscapes and Landforms of Namibia

Landscapes and Landforms of Namibia PDF Author: Andrew Goudie
Publisher: Springer
ISBN: 940178020X
Category : Science
Languages : en
Pages : 164

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Book Description
The landscapes of Namibia are of world-class quality in beauty, diversity and interest. This book provides the first ever overview of the most important of these landscapes, explains why they look as they do, and evaluates why they are of note. Writing from a geomorphological perspective, the authors introduce the key processes and controls which influence landscape and landform development in Namibia. Geological and tectonic background, climate now and in the past, vegetation and animals (including humans) are all identified as crucial factors influencing the landscape of Namibia today. The book presents twenty one richly-illustrated case studies of the most significant landscapes of Namibia, ranging from the iconic Etosha Pan at the heart of the biggest wildlife conservation area in the north, to the famous dunes and ephemeral river at Sossus Vlei in the heart of the Namib desert. Each case study also contains a full list of the key references to the scientific work on that landscape. The authors provide an assessment of the current state of conservation of these landscapes, and their importance to tourism. The book is recommended reading for anyone with a professional or amateur interest in the spectacular and intriguing landscapes of this part of southern Africa. It provides a useful handbook for those travelling around Namibia, and an invaluable reference guide for those interested in how landscapes develop and change.

Re-Viewing Resistance in Namibian History

Re-Viewing Resistance in Namibian History PDF Author: Silvester, Jeremy
Publisher: University of Namibia Press
ISBN: 9991642277
Category : History
Languages : en
Pages : 330

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Book Description
Re-Viewing Resistance in Namibian History brings together the work of experienced academics and a new wave of young Namibian historians - architects of the past - who are working on a range of public history and heritage projects, from late nineteenth century resistance to the use of songs, from the role of gender in SWAPO's camps to memorialisation, and from international solidarity to aspects of the history of Kavango and Caprivi. In a culturally and politically diverse democracy such as Namibia, there are bound to be different perspectives on the past, and history will be as plural as the history-tellers. The chapters in this book reflect this diversity, and combine to create a remarkable collection of divergent voices, providing alternative perspectives on the past. Re-Viewing Resistance in Namibian History writes 'forgotten' people into history; provides a reading of the past that reflects the tensions and competing identities that pervaded 'the struggle'; and deals with 'heritage that hurts'.

The Ju/’hoan San of Nyae Nyae and Namibian Independence

The Ju/’hoan San of Nyae Nyae and Namibian Independence PDF Author: Megan Biesele
Publisher: Berghahn Books
ISBN: 1845459970
Category : Social Science
Languages : en
Pages : 302

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Book Description
The Ju/’hoan San, or Ju/’hoansi, of Namibia and Botswana are perhaps the most fully described indigenous people in all of anthropology. This is the story of how this group of former hunter-gatherers, speaking an exotic click language, formed a grassroots movement that led them to become a dynamic part of the new nation that grew from the ashes of apartheid South West Africa. While coverage of this group in the writings of Richard Lee, Lorna Marshall, Elizabeth Marshall Thomas, and films by John Marshall includes extensive information on their traditional ways of life, this book continues the story as it has unfolded since 1990. Peopled with accounts of and from contemporary Ju>/’hoan people, the book gives newly-literate Ju/’hoansi the chance to address the world with their own voices. In doing so, the images and myths of the Ju/’hoan and other San (previously called “Bushmen”) as either noble savages or helpless victims are discredited. This important book demonstrates the responsiveness of current anthropological advocacy to the aspirations of one of the best-known indigenous societies.