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Author: Janet Groth
Publisher: Algonquin Books
ISBN: 1616203064
Category : Biography & Autobiography
Languages : en
Pages : 257
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Book Description
Describes the author's career as a receptionist at the prestigious New Yorker magazine, recounting her relationships with famous poets, essayists, and playwrights, and chronicling the behind-the-scenes affairs of the magazine and its staff.
Author: Janet Groth
Publisher: Algonquin Books
ISBN: 1616203064
Category : Biography & Autobiography
Languages : en
Pages : 257
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Book Description
Describes the author's career as a receptionist at the prestigious New Yorker magazine, recounting her relationships with famous poets, essayists, and playwrights, and chronicling the behind-the-scenes affairs of the magazine and its staff.
Author: Matt Shiells-Jones
Publisher: Lulu.com
ISBN: 1471606996
Category : Business & Economics
Languages : en
Pages : 162
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Book Description
This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Author: Lisa Harmon
Publisher: Createspace Independent Publishing Platform
ISBN: 9781450541749
Category : Office practice
Languages : en
Pages : 0
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Book Description
This no-nonsense guide to being a receptionist is just the handbook corporate America has been waiting for! Every front desk employee should be required to read this delightful, quirky little book. The illustrations keep it rolling, and the text is as insightful as it is humorous. It covers topics on clothing and image, core reception skills and more! With tips on how to get organized and examples of just what to say in every situation, this is a "must have" for any receptionist who has ever felt upstaged by the rest of the office!
Author: Hanna Smith
Publisher:
ISBN: 9781795640336
Category : Business & Economics
Languages : en
Pages : 150
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Book Description
First impressions do count.Jump-start your professional career or upgrade your skills with this exciting new book from The Hanna Smith Agency. For the professional business, build a solid foundation for your reception staff.They are your company's greatest asset.A wide range of topics covered in one book. Most of us know how to use a computer, answer a telephone and write an email, but can we do it in a professional setting? The New Receptionist gives special attention to working in a professional business environment where you'll need to know what a COO is, what the GDPR and POPI are, and what terms such as R&D and CRM are used for. Receptionists are introduced to and guided through their daily duties in a practical manner, with additional notes and definitions of terms for a comfortable learning experience. The New Receptionist covers the following areas: Writing a professional CV and covering letterInterview tipsThe daily duties of most receptionists Receiving and working with guestsPetty cash controlCourier servicesArranging travel for the purpose of businessWorking with time zonesAnswering the phones, transferring calls and taking messagesTelephone etiquette and dealing with angry callersSoftphones and hardphonesBusiness correspondence, including email, letters, memorandums, meeting minutes and working with proofing toolsEditing PDF documentsA checklist for meetingsTerms used in a business environmentWho is who in the company structurePOPI, the GDPR and the receptionistGeneral IT securityManaging your time, work, and career
Author: James C. Moose
Publisher: AuthorHouse
ISBN: 1434399540
Category :
Languages : en
Pages : 158
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Book Description
Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author: Manuel Queiroz
Publisher: Casemate Publishers
ISBN: 1909166766
Category : Biography & Autobiography
Languages : en
Pages : 323
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Book Description
The first pilot to fly around the world in a homebuilt plane tells his remarkable story in this memoir of determination, courage and adventure. After beating cancer, Manuel Queiroz was ready to take on a life-changing goal—and decided that he would fly solo around the world. Five years later, he not only fulfilled that dream—setting six world speed records in the process—but did it in a plane he built himself. Now he shares the incredible story of his record-breaking journey in Chasing the Morning Sun. Over the course of thirty-nine days, Manuel flew 27,056 miles, making eighteen stops in twelve different countries. With no copilot to take over the controls or ground staff to handle repairs, Manuel flew through sandstorms in the Saudi desert and faced the ever-present threat of mechanical failure over an inhospitable ocean. Manuel was honored by the Royal Aero Club with their highest award, the Britannia Trophy, which was bestowed on him by His Royal Highness the Duke of York. Chasing the Morning Sun is both a rousing tale of adventure and the inspirational story of a man realizing his lifelong ambition.
Author: Kate Myles
Publisher: Thomas & Mercer
ISBN: 9781542027458
Category : Fiction
Languages : en
Pages : 380
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Book Description
In this domestic thriller, sex, ambitions, and disaster burn more intensely than the Los Angeles sun. Emily is a top talent agent who rules the land of talk shows and reality TV. Whip-smart and brutally practical, she outmaneuvers all rivals...except in her personal life. Emily willfully ignores her CEO husband Doug's philandering in exchange for their glamorous one-percenter lifestyle, until a surprise pregnancy changes everything. A TED-Talking business guru with a reckless streak, Doug embarks on an audacious relationship with Chloe, the stunning young receptionist at his market research firm. But Chloe has a secret: a volatile past she's desperate to forget. Their chaotic entanglement sets off a chain of shocking scandals, plunging Emily into a scheming fight for survival. As they each try to fight their way to the top, there's only one question: How far will Emily go to protect her child and preserve her carefully curated life?
Author: Emily Austin
Publisher: Simon and Schuster
ISBN: 1982167351
Category : FICTION
Languages : en
Pages : 256
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Book Description
"Gilda, a twenty-something, atheist, animal-loving lesbian, cannot stop ruminating about death. Desperate for relief from her panicky mind and alienated from her repressive family, she responds to a flyer for free therapy at a local Catholic church, and finds herself being greeted by Father Jeff, who assumes she's there for a job interview. Too embarrassed to correct him, Gilda is abruptly hired to replace the recently deceased receptionist Grace. In between trying to memorize the lines to Catholic mass, hiding the fact that she has a new girlfriend, and erecting a dirty dish tower in her crumbling apartment, Gilda strikes up an email correspondence with Grace's old friend. She can't bear to ignore the kindly old woman, who has been trying to reach her friend through the church inbox, but she also can't bring herself to break the bad news. Desperate, she begins impersonating Grace via email. But when the police discover suspicious circumstances surrounding Grace's death, Gilda may have to finally reveal the truth of her mortifying existence."--Amazon.
Author: Mato Kousaka
Publisher: Yen Press LLC
ISBN: 197536953X
Category : Comics & Graphic Novels
Languages : en
Pages : 196
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Book Description
When Alina is assigned to oversee a battle tournament held once every four years, she knows she's in for one hell of a workload. Good thing Iffole Counter is holding the grand prize, a rare and valuable statue which is, crucially, unbreakable—it’s the perfect thing to take out her frustrations on. That is, until she smacks it too hard, and its head pops right off! Will she have to pay for it? And worse, what if someone finds out a mere receptionist broke the unbreakable? Alina’s only choice is to glue the thing back together, win the tournament, and take home the prize herself!
