Monday Morning Customer Service PDF Download
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Author: David Reed
Publisher: CornerStone Leadership Inst
ISBN: 9780974640327
Category : Business & Economics
Languages : en
Pages : 124
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Book Description
Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promoted to director of customer service and his interaction with a successful mentor.
Author: David Reed
Publisher: CornerStone Leadership Inst
ISBN: 9780974640327
Category : Business & Economics
Languages : en
Pages : 124
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Book Description
Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promoted to director of customer service and his interaction with a successful mentor.
Author: Stephen Coscia
Publisher: CRC Press
ISBN: 1040158854
Category : Computers
Languages : en
Pages : 81
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Book Description
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
Author: Allan Woods
Publisher: Heinemann
ISBN: 9780435452278
Category : Business & Economics
Languages : en
Pages : 408
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Book Description
This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
ISBN: 1609943236
Category : Business & Economics
Languages : en
Pages : 238
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Book Description
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.
Author: Pat Gannon-Leary
Publisher: Elsevier
ISBN: 178063031X
Category : Language Arts & Disciplines
Languages : en
Pages : 263
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Book Description
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. - Dual use – reference work and/or training manual - Potential as a text book - Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
Author: Jason Falls
Publisher: Pearson Education
ISBN: 0789748010
Category : Business & Economics
Languages : en
Pages : 272
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Book Description
The In-Your-Face, Results-Focused, No-"Kumbaya" Guide to Social Media for Business! Detailed techniques for increasing sales, profits, market share, and efficiency. Specific solutions for brand-building, customer service, R & D, and reputation management. Facts, statistics, real-world case studies, and rock-solid metrics
Author: Keith Bailey
Publisher: Red Wheel/Weiser
ISBN: 1601638752
Category : Business & Economics
Languages : en
Pages : 166
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Book Description
The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying. Customer Service in an Instant offers techniques and tips for maintaining customer loyalty, finding new customers, understanding customer concerns, using technology to develop relationships, and developing essential skills for customer service success.
Author: Francis Noe
Publisher: Routledge
ISBN: 1136975977
Category : Business & Economics
Languages : en
Pages : 452
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Book Description
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider’s role performance. The book uses encounter theory to examine the customer – provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee – centric competitive advantage in this sector can be achieved in various markets. This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.
Author: Chris Lynam
Publisher: Post Hill Press
ISBN: 163758217X
Category : Business & Economics
Languages : en
Pages : 172
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Book Description
Chris Lynam left a passion for screenwriting to pursue a summer job as a dance teacher. More than two decades later, he found a way to combine both passions as the co-owner of seven of the top Arthur Murray Dance Studios in the world with his wife and dance partner, Daisey. Chris firmly believes that behind the atmosphere of glitter, Tango dancing, and spray tans lies one of the greatest customer service organizations in the world. The close proximity to the clients creates a level of service where the help desk lies within a dance frame and the connection is impossible to fake. That is high touch service. In a business landscape that has been hit with hardship, wouldn’t it be crazy if the answers were right there, dancing in the background? In the past, customer service might have been the difference between a good online review and a bad one. Today, it might be the difference between staying in business and shutting down. With five customer service components, you and your business can become masters of high touch service, even in a touch free environment. Learn how to make a lasting connection with your customers; speak with clarity, conviction, and confidence; and never again leave the customer experience up to chance.
Author: Heather MacAllister
Publisher: Harlequin
ISBN: 0373798105
Category : Fiction
Languages : en
Pages : 225
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Book Description
What happens on the road... Zoey Archer has a long, glorious history of disaster. Financially, professionally...and, oh, yes, a junkyard full of romantic wreckage. All she wants is a chance to prove that she can be Absolutely Capable and Reliable Zoey. And if that means escorting her sister's high-maintenance purebred dog to the other side of the country, nothing can stop her. Except the weather. Fortunately, craft brewery owner Cameron MacNeil is just as desperate to get to Seattle as Zoey. But while her new travel companion seems like a gift from God, he's also one very hot distraction. And on a cross-country road trip with a blizzard raging outside, there are very few places to hide from the storm....
