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Author: Richard Boyle
Publisher: Institute of Public Administration
ISBN: 1904541496
Category : Government productivity
Languages : en
Pages : 66
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Book Description
Author: Richard Boyle
Publisher: Institute of Public Administration
ISBN: 1904541496
Category : Government productivity
Languages : en
Pages : 66
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 42
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Book Description
Author: Ellen Doree Rosen
Publisher: SAGE
ISBN: 9780803945739
Category : Political Science
Languages : en
Pages : 292
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Book Description
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Author: Faridah Djellal
Publisher: Edward Elgar Publishing
ISBN: 1848444966
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
Author: Zsuzsanna Lonti
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Ellen Doree Rosen
Publisher: SAGE
ISBN: 0803945736
Category : Political Science
Languages : en
Pages : 291
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Book Description
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Author: Paul R. Krugman
Publisher: MIT Press
ISBN: 9780262611343
Category : Business & Economics
Languages : en
Pages : 260
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Book Description
This edition looks at how risky behaviour can lead to disaster in private markets, with colourful examples from Lloyd's of London and Sumitomo Metals. Krugman also considers the collapse of the Mexican peso, and the burst of Japan's 'bubble' economy.
Author: OCDE. Organización de Cooperación y Desarrollo Económico
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author:
Publisher: U.S. Government Printing Office
ISBN:
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
Author: Ravi Somani
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
This note is the first of a two-part series that explores the importance of public-sector productivity and its measurement (part one); and its determinants (part two). This note summarizes a review of the literature on different approaches to measuring public-sector productivity (the rate at which inputs are converted into outputs). This note recommends: complementing traditional `macro' measures of public-sector productivity, such as the cost-weighted-output approach presented in Atkinson (2005), with fine-grained `micro' measures at the individual organization, employee, and task and process level; monitoring and reporting output (performance) measures and inputs (costs) separately; and combining multiple measures of productivity, tied closely to the service-delivery chain.
