MASTERING HEALTHCARE EXCELLENCE PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download MASTERING HEALTHCARE EXCELLENCE PDF full book. Access full book title MASTERING HEALTHCARE EXCELLENCE by Jarvis T Gray. Download full books in PDF and EPUB format.
Author: Jarvis T Gray
Publisher: Jarvis T. Gray
ISBN:
Category : Business & Economics
Languages : en
Pages : 72
Get Book Here
Book Description
Mastering Healthcare Excellence" offers a comprehensive guide for healthcare leaders aiming to achieve unparalleled results. Through practical insights and strategic frameworks, this book empowers executives to align their teams, priori- ties, and processes effectively. Discover profen strategies to navigate complex challenges, drive innovation, and lead with excellence in today's dynamic healthcare landscape.
Author: Jarvis T Gray
Publisher: Jarvis T. Gray
ISBN:
Category : Business & Economics
Languages : en
Pages : 72
Get Book Here
Book Description
Mastering Healthcare Excellence" offers a comprehensive guide for healthcare leaders aiming to achieve unparalleled results. Through practical insights and strategic frameworks, this book empowers executives to align their teams, priori- ties, and processes effectively. Discover profen strategies to navigate complex challenges, drive innovation, and lead with excellence in today's dynamic healthcare landscape.
Author: Robin L Lawton
Publisher: C3 Excellence
ISBN: 9780998420806
Category :
Languages : en
Pages :
Get Book Here
Book Description
This book is for leaders with high expectations, a vision of the possible, urgency to engage employees and impatience for results that improve the lives of many others. If you are looking for the road map to dramatic success, this is it. Mastering Excellence provides you with a new way to think about work and customers, an elegantly simple framework and tools you can immediately apply to transform your organization and your role in it. Based on the author's 30 years of work with organizations of all kinds and sizes, including multi-nationals, small start-ups, government agencies, healthcare, education and defense, you get an engaging and practical speedway to dramatic change you would not think possible. There are many approaches to change. Most emphasize process improvement. They use tools that are mathematical, analytical and operational in nature and assume that the absence of things gone wrong is equivalent to achieving excellence. That focuses on minimums, not optimums. Virtually none provides an integrated strategic system that begins with articulating purpose from the customer's perspective, uses linguistics to reveal and destroy the ambiguities we allow to persist, and redefines knowledge and service work in tangible, countable ways we can design for excellence. This book does that and far more. As the CEO, executive change leader or consultant to leadership, you want customers that are enthused, employees that are engaged and fast, highly visible results. Eye-popping savings, customer wait times cut by 90%, strong revenue growth and an avalanche of customer kudos are the kinds of sustainable and continuing results many Masters of Excellence have achieved. This provides the means and rewires your brain to understand how. Ambiguity, Vital Lies, complexity and the fragmented pursuit of excellence are hidden barriers this book systematically destroys. The reader's mind gets rewired in surprising ways, enabling clarity of thought and purpose that is easily tied to deployment. Practical application reinforces and makes memorable every key idea. Many examples are paired with how-to's the reader can immediately apply. Robin Lawton follows his first book, 5-star ranked on Amazon, with MASTERING EXCELLENCE. This engaging, practical and thought-leading read is for leaders seeking a strategic systems approach to customer-centered organizational transformation.
Author: Joseph A. Michelli
Publisher: McGraw Hill Professional
ISBN: 0071773908
Category : Business & Economics
Languages : en
Pages : 347
Get Book Here
Book Description
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.
Author: Stephen C. Beeson
Publisher: Fire Starter Publishing
ISBN:
Category : Health & Fitness
Languages : en
Pages : 236
Get Book Here
Book Description
So much of a medical organisation's success rides on the leadership, conduct, and performance of its physicians. How does a health care organisation engage its physicians to lead by example? And how does a physician, in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of managing a clinical practice, do what needs to be done to foster satisfaction and loyalty among patients? This book eloquently answers these questions. Beeson has created a brilliant guide to implementing physician leadership and behaviour that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.
Author: Kathleen Jennison Goonan
Publisher: Quality Press
ISBN: 0873893107
Category : Business & Economics
Languages : en
Pages : 249
Get Book Here
Book Description
This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits. To fully understand the journey for these nine organizations and their return on investment, the authors studied each of their 50-page award applications, presentations at national and regional meetings, and other publications by or about them. Additionally and most importantly, CEOs and other senior leaders were interviewed at length. The questions asked of these leaders followed three basic themes: How did you successfully use the Baldrige framework to drive improvement? What would you recommend other organizations do to gain the value you have from a Baldrige journey? What can we learn from you that would help other organizations manage their improvement journeys to maximize the value they gain? “Health reform is making it clear: healthcare organizations improving to great clinical, financial, and experience outcomes will win and thrive for the communities they serve. Yet research teaches us that most change fails. Journey to Excellence, through ‘brutal truth,’ inspirational storytelling, courageous journeys, disciplined research, and sustained results, shows us the way, the very hard way, as well as the awesome possibility.” Jim Conway, SVP, Institute for Healthcare Improvement “W. Edwards Deming spoke of consistent, business-driving quality as arising from ‘a system of production.’ At best, health care delivery in most places today is bubbling chaos. The Malcolm Baldrige Quality Award supplies the only practical, comprehensive outline for health care as a system of production in existence today. It’s about time that health care leaders had a comprehensive guide. Taught by experts, this volume is drawn from careful analysis of those who have succeeded. You hold the future in your hands – at least, for those who will not only survive, but thrive in the coming turmoil of health care reform.” Brent James, MD, Intermountain Health Care “Journey to Excellence is an insightful synthesis of the powerful Baldrige framework and the real life journeys of the healthcare award winners. Their stories will deepen understanding both for those new to and experienced with the Baldrige Criteria. This book is a major contribution to achieving healthcare excellence!” Louise Liang, MD, Former Chair, Institute for Healthcare Improvement “Most healthcare organizations are currently in a purely reactive mode – just struggling to get through the day and the fiscal year, collecting the data that they are required to report, and responding to crises. In Journey to Excellence, Goonan and her co-authors show healthcare leaders how to take control of the agenda. The Baldrige Criteria define the journey that can help organizations approach greatness, and the authors’ LASER set of behaviors describes what they need to ‘pack’ for the trip.” Tom Lee, MD, Network President, Partners Healthcare System “Journey to Excellence provides a concrete framework for leaders seeking to improve their organizational performance. Health care organizations are likely to face increasing pressure to improve quality and reduce cost in the coming years. Goonan, Muzikowski, and Stoltz offer a strategic roadmap for a successful transformational change. This book contains real life stories of leaders who used Baldrige to successfully transform their organizations into high performance enterprises.” Vinod K. Sahney, Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts
Author: Robert McSherry
Publisher: McGraw-Hill Education (UK)
ISBN: 0335240046
Category : Medical
Languages : en
Pages : 217
Get Book Here
Book Description
This second book in this practical, introductory series on practice issues in healthcare, explores the key issues and factors which influence the workings of a healthcare organisation and how these may be addressed through collaborative working and user focused care - at an introductory and practical level. The book will be presented in three sections: Working in Organisations Collaborative working User Focused Care The emphasis of this second text is on how the organization and those who work within it contribute to (both positively and negatively) the excellence of the healthcare organization and the care it gives. Rather than a theoretical tome on team working, leadership and change management, this book instead highlights and explores the tools and techniques that ALL healthcare staff need to be successful employees and managers delivering excellent care. The authors will outline and examine the evidence available for all areas covered, both to support and to critique excellence standards, and give a lively and practical introduction to the key organizational factors of a healthcare setting. Meaty topics abound, including: Management & leadership, ethics, equity, governance, user-involvement, team working, interprofessional excellence. The focus on multiprofessional working will make this accessible to a variety of healthcare groups. In keeping with the series, the book will include case examples, real-life practice and reflective exercises, as well as the theory needed to inform delivery of excellence. Contributors: Claire Brewis, Dr. Corrina Dickson, Dr. Lee-Ann Fenge, Karen Grimwood, Dr. Sarah Hean, Vanessa Heaslip, Jenny Kell, Melaine McSherry, Dr. Sabi Redwood, Lisa Smith, Kevin Stubbings, Jackie Tonkin, Katie Tucker
Author: Ford
Publisher:
ISBN: 9788182742703
Category : Customer relations
Languages : en
Pages : 0
Get Book Here
Book Description
Author: Betsy J. Shiland
Publisher: Mosby
ISBN: 9780323055062
Category : Medicine
Languages : en
Pages : 0
Get Book Here
Book Description
Acquire the knowledge and skills you need to succeed in class and on the job with this popular, hands-on introduction to medical language! Mastering Healthcare Terminology, 3rd Edition (spiral-bound version) is a fun, engaging first step on your journey toward a successful healthcare career. Organized by body system, each chapter presents terms and definitions in small learning segments that make material easier to grasp, followed by exercises and review questions that test your understanding. Apply your knowledge using realistic case studies and patient records, and take your learning beyond the book with interactive games and exercises on an enclosed companion CD. Detailed coverage reflects the most up-to-date medical language and introduces essential anatomical and physiological concepts. A simple tabular format makes it easy to review and master related terms, word origins, and definitions all at once. Integrated exercises provide immediate practice and review opportunities to reinforce your understanding. Learning tools in each chapter outline content, objectives, precautions, and more to help you learn efficiently. A convenient spiral binding makes it easier to complete exercises and review material. Basic ICD-9 codes included within the text acquaint you with common coding classifications and provide a professional edge. Anatomy and physiology terms are dissected into word parts for easier learning and memorization. Sample patient information reflects the electronic medical record interface to familiarize you with the latest developments in healthcare record-keeping. Integrated exercises provide immediate practice and review opportunities to reinforce your understanding. Case studies put terms and sample patient medical records into a realistic context. New diagnostic terms incorporated throughout the text keep you up to date with current diagnostic procedures you'll encounter in practice. Chapter One equips you to confidently begin building medical terms immediately. A companion CD strengthens your understanding through new fun, interactive games including Whack-A-Word-Part and Medical Millionaire. iTerms access enables you to download pronunciations and definitions to a portable media device and review terms anywhere you go. (Sold separately) Worksheets and Wheel of Terminology game on the companion Evolve website offer engaging, online term-building practice.
Author: Holly Wei
Publisher: Sigma Theta Tau
ISBN: 164648021X
Category : Medical
Languages : en
Pages : 637
Get Book Here
Book Description
The world is constantly changing, and during a time of great challenges, our healthcare systems must evolve—moving beyond an illness narrative and toward one that focuses on health and healing. In doing so, our leadership styles must evolve as well. Visionary Leadership in Healthcare informs, expands, and empowers nurse leaders to envision and transform the current healthcare system using an evolved worldview to achieve a global, life-sustaining perspective. Authors and skilled, experienced nurse leaders Holly Wei and Sara Horton-Deutsch model their call to move away from hierarchical leadership to more engaged, open, equitable, inclusive, authentic, and caring leadership styles. Table of Contents Chapter 1: The Evolution of Leadership Theories Chapter 2: Global Perspectives on the Evolution of Nursing Leadership Chapter 3: Transcending Leadership and Redefining Success Chapter 4: Developing Effective Nursing Leadership Skills and Capacity Chapter 5: Nurturing Healthy and Healing Work Environments Chapter 6: Leadership Roles in Promoting a Resilient Workforce Chapter 7: Leadership Roles in Mitigating Organizational Trauma Chapter 8: Nursing Leadership in Planetary and Environmental Health Chapter 9: Quantum Caring Leadership: A new Ontology into Practice Chapter 10: Caring Science Informed Leadership Chapter 11: Promoting Exceptional Patient Experience Though Compassionate Connected Care Chapter 12: Applying Complexity Science in Promoting Community and Population Health Chapter 13: Assembling a Unifying Force: Interprofessional Collaboration to Improve Healthcare Chapter 14: Leadership in Disaster Preparedness and Response Chapter 15: Nursing Leadership in the Global Health Context Chapter 16: Nursing Leadership in Promoting the Use of Evidence Chapter 17: Wisdom Leadership: A Developmental Journey Chapter 18: Diversity, Equity, and Inclusion in Nursing Education and Health Systems Chapter 19: Transforming Health Policy Chapter 20: Nursing Leadership in Social and Political Determinants of Health Chapter 21: Creating a Connected World: A Call to Ethics of Face and Belonging
Author: Toby Cosgrove
Publisher: McGraw Hill Professional
ISBN: 0071839348
Category : Business & Economics
Languages : en
Pages : 273
Get Book Here
Book Description
This is the future. Join the revolution. Transform your organization the Cleveland Clinic way. "One of the best healthcare systems in the world." President Barack Obama American healthcare is in crisis. It doesn't have to be. There's a revolution going on right now. On the frontiers of medicine, some doctors have developed an approach for treating people that is more effective, more humane, and more affordable. It's an approach to healthcare that has captured the attention of the media and business elite--and the President of the United States. It's all happening at Cleveland Clinic, one of the most innovative, forward-looking medical institutions in the nation. In this groundbreaking book, the man who leads this global organization, Toby Cosgrove, MD, reveals how the Clinic works so well and argues persuasively for why it should be the model for the nation. He details how Cleveland Clinic focuses on the eight key trends that are shaping the future of medicine. Readers will learn: Why group practices provide not only better--but cheaper--care Why collaborative medicine is more effective How big data can be harnessed to improve the quality of care and lower costs How cooperative practices can be the wellspring of innovation Why empathy is crucial to better patient outcomes Why wellness of both mind and body depends on healthcare, not sickcare How care is best provided in different settings for greater comfort and value How tailor-made care treats a person instead of a disease This enhanced eBook includes 8 videos that include interviews with the doctors and executives who helped shape the Cleveland Clinic’s successful strategy. It also includes visuals of patients/doctor interactions and the hospital’s facilities. At its core is Cleveland Clinic's emphasis on patient care and patient experience. A refreshingly positive and practical vision of healthcare, The Cleveland Clinic Way is essential reading for healthcare and business executives, medical professionals, industry analysts, and policymakers. It gives leaders lessons they can apply to their own organizations to achieve results and empowers average Americans to make more informed healthcare decisions. PRAISE FOR THE CLEVELAND CLINIC WAY "A brilliant doctor and leader lays out practical and thought-provoking prescriptions for America's healthcare future. A must-read." -- Jack Welch, former Chairman and CEO of General Electric Company "The Cleveland Clinic Way is what the healthcare system in this country needs: honesty about the challenges, optimism about our ability to address them, and a focus on solutions. A must-read for healthcare leaders, it's written in clear, inclusive language that makes it just as valuable for the rest of us." -- John Chambers, Chairman and CEO of Cisco "A pioneer in American healthcare, Toby Cosgrove shows just how the diligence and innovative thinking behind Cleveland Clinic has helped solve fundamental problems most other places barely touch. There are lessons here for everyone--patient, physician, and policymaker alike." -- Atul Gawande, MD, professor at Harvard Medical School and bestselling author of The Checklist Manifesto "Toby Cosgrove frames the eight important trends that will transform the U.S. healthcare system. The Cleveland Clinic Way is a good road map for those who want to make the U.S. healthcare system better." -- Jeffrey Immelt, Chairman and CEO of General Electric Company
