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Author: Fishman-Davidson Center for the Study of the Service Sector
Publisher: Cambridge University Press
ISBN: 9780521378581
Category : Business & Economics
Languages : en
Pages : 356
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Book Description
These essays discuss the service sector and causes, problems and prospects of replacing the manufacturing business.
Author: Fishman-Davidson Center for the Study of the Service Sector
Publisher: Cambridge University Press
ISBN: 9780521378581
Category : Business & Economics
Languages : en
Pages : 356
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Book Description
These essays discuss the service sector and causes, problems and prospects of replacing the manufacturing business.
Author: Gaurav Nayyar
Publisher: World Bank Publications
ISBN: 1464817103
Category : Business & Economics
Languages : en
Pages : 371
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Book Description
Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.
Author: Timothy Clark
Publisher: McGraw-Hill Education (UK)
ISBN: 033523108X
Category : Business & Economics
Languages : en
Pages : 162
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Book Description
Managers are increasingly being convinced from all sides that traditional structures, systems and cultures are no longer appropriate to today's competitive conditions; and that organizations must change fundamentally. It is in the context of these pressures that managers feel it increasingly necessary to seek external support by turning to those who offer some solution to these dilemmas - the management consultants. This book argues that the initial selection of a management consultancy and the subsequent evaluation of the quality of service they deliver are inherently problematic. Two root causes are identified: the structure and dynamics of the management consultancy industry; and the characteristics of the management consultancy service. Timothy Clark examines how these problems are overcome by revealing the foundations of a successful and long-term client-consultant relationship. In a departure from previous analyses of management consultancy he argues that the key to understanding consultancy and its success is to appreciate that successful consultancy, in it methods at least, emphasizes the active management of the client-consultant relationship. At the core of successful consultancy is the art of impression management. A consultant seeks to create a reality which persuades the client that they have purchased a high-quality service. The work of consultants is analysed and understood in terms of the theatrical analogy or dramaturgical metaphor. A consultancy intervention is therefore conceived of as a dramatic event. This is illustrated with reference to two types of consultancy work - executive search (i.e. headhunting) and the work of management gurus.
Author: Enzo Baglieri
Publisher: Springer
ISBN: 3319042890
Category : Business & Economics
Languages : en
Pages : 286
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Book Description
This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services
Author: Robert P. Inman
Publisher: Cambridge [Cambridgeshire] ; New York : Cambridge University Press
ISBN: 9780521306478
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
These essays discuss the service sector, an often neglected area of economic study. The contributors agree that services are replacing manufacturing as the employment base in most advanced economies. Their essays provide valuable insight into the causes, problems, and prospects of this transition. Commissioned for the Wharton-ARA Conference on the Service Economy, this collection examines the rise of the new economic order in the United States, Japanese, and international economies and the future and potential of the service sector. The volume concludes with an agenda for future research and policy of the service company.
Author: Michael Kitson
Publisher: Routledge
ISBN: 1136294872
Category : Business & Economics
Languages : en
Pages : 218
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Book Description
The Political Economy of Competitiveness offers an original perspective on the relationship between economic theory and policy. It places the issues within an accessible political economy perspective. Rejecting the narrowness of mainstream economics the authors deploy an interdisciplinary approach to the problem of economic growth, placing it in its historical and political context. Issues covered include: * trade theory and policy * industrial decline and policy * markets, competition and innovation * globalisation, unemployment and government policy. The book provides a valuable guide to the major economic policy issues for both economists and business students.
Author: John R. Bryson
Publisher: Edward Elgar Publishing
ISBN: 1781000417
Category : Business & Economics
Languages : en
Pages : 465
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Book Description
Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co
Author: Yair Aharoni
Publisher: Routledge
ISBN: 1317935969
Category : Business & Economics
Languages : en
Pages : 333
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Book Description
This title, first published in 1993, was one of the first books to analyse the forces behind the increasing globalization of professional business services. Based on contributions from leading authorities in international business, both academics and members of organizations such as GATT and UNCTAD, it looks at the opportunities for growth, environmental and regulatory problems, and the major problems of managing the international expansion of professional firms. Crucially, it discusses such issues from the point of view of managers of such organizations, and the role of governments in negotiating multinational agreements. This highly international and timely reissue will be of interest to students of international business, as well as managers of professional business firms and policy makers involved in international trade issues.
Author: Robert Huggins
Publisher: Routledge
ISBN: 1134187912
Category : Business & Economics
Languages : en
Pages : 309
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Book Description
With the buzzwords of knowledge-based economy and knowledge-driven economy, policy-makers, as well as journalists and management consultants, are pushing forward a vision of change that transforms the way advanced economies work. Yet little is understood about how the knowledge-based economy differs from the old, traditional economy. It is generall
Author: Davide Pellegrini
Publisher: EGEA spa
ISBN: 8823812585
Category : Business & Economics
Languages : en
Pages : 127
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Book Description
The frequent attempts by companies to promote, intermediate and intercept individual conversations within digital communities are today opening up new ideological debate. In this work, our aim was to ascertain whether the new social ŇgameÓ is actually providing wealth for players, and examine any theoretical implications of the growing overlap between dialogue and sale, between market and society or, more simply, between money and gift. A review of recent literature is followed by discussion of logic and empirical evidence, which leads into a focus on the convergence currently taking place between the roles of customer and citizen. We develop a new theory of convergence and test it through a specially developed model of a Ňco-value chainÓ. The metrics of the Covalue Model are used to measure and clarify the roles of customers, companies and communities. The model is applied to a large number of recent case histories, providing a topical focus on implications for management.
