Author: Leonard L. Berry
Publisher: McGraw Hill Professional
ISBN: 0071590749
Category : Business & Economics
Languages : en
Pages : 310
Book Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Management Lessons from the Mayo Clinic (PB)
Author: Leonard L. Berry
Publisher: McGraw Hill Professional
ISBN: 0071590749
Category : Business & Economics
Languages : en
Pages : 310
Book Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Publisher: McGraw Hill Professional
ISBN: 0071590749
Category : Business & Economics
Languages : en
Pages : 310
Book Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Caring for the Heart
Author: Bruce Fye
Publisher:
ISBN: 019998235X
Category : Family & Relationships
Languages : en
Pages : 705
Book Description
This groundbreaking book describes developments in the diagnosis and treatment of heart disease, explains how the Mayo Clinic became a world-famous medical center, and reveals how new technologies and procedures promoted medical specialization. It is written for general readers as well as health care professionals, historians, and policy analysts.
Publisher:
ISBN: 019998235X
Category : Family & Relationships
Languages : en
Pages : 705
Book Description
This groundbreaking book describes developments in the diagnosis and treatment of heart disease, explains how the Mayo Clinic became a world-famous medical center, and reveals how new technologies and procedures promoted medical specialization. It is written for general readers as well as health care professionals, historians, and policy analysts.
Uproot Healthcare
Author: J. Deane Waldman
Publisher: Trafford Publishing
ISBN: 1426922884
Category : Business & Economics
Languages : en
Pages : 212
Book Description
If you work anywhere in healthcare, Uproot Healthcare was written to you and about you. It answers two constant nagging questions. [Why does the system I work for make it hard to care for people? [What can I do to fix my most critically ill patient - healthcare? If you are not directly involved in healthcare, Uproot Healthcare was written for you. The author can give you one guarantee: some day you will need healthcare. When that day comes, you will want a system that provides error-free, high quality care; that you can easily access; that we can all afford; and that offers better outcomes tomorrow than it does today. Uproot Healthcare shows you how to get involved so you can get what you need and want. Uproot Healthcare does not offer Waldman's answer, another fix that fails, or some "solution" imposed on us from above. It provides the foundation for a discussion on healthcare, to create a national consensus, and for us to make healthcare work for everyone, not easily nor quickly, but surely.
Publisher: Trafford Publishing
ISBN: 1426922884
Category : Business & Economics
Languages : en
Pages : 212
Book Description
If you work anywhere in healthcare, Uproot Healthcare was written to you and about you. It answers two constant nagging questions. [Why does the system I work for make it hard to care for people? [What can I do to fix my most critically ill patient - healthcare? If you are not directly involved in healthcare, Uproot Healthcare was written for you. The author can give you one guarantee: some day you will need healthcare. When that day comes, you will want a system that provides error-free, high quality care; that you can easily access; that we can all afford; and that offers better outcomes tomorrow than it does today. Uproot Healthcare shows you how to get involved so you can get what you need and want. Uproot Healthcare does not offer Waldman's answer, another fix that fails, or some "solution" imposed on us from above. It provides the foundation for a discussion on healthcare, to create a national consensus, and for us to make healthcare work for everyone, not easily nor quickly, but surely.
Mayo Clinic Neurology Board Review
Author: Kelly D Flemming
Publisher: Oxford University Press
ISBN: 0190244933
Category : Medical
Languages : en
Pages : 897
Book Description
This print edition of "Mayo Clinic Neurology Board Review: Clinical Neurology for Initial Certification and MOC" comes with a year's access to the online version on Oxford Medicine Online. By activating your unique access code, you can read and annotate the full text online, follow links from the references to primary research materials, and view, enlarge and download all the figures and tables. Written specifically for anyone preparing to recertify for the Neurology Boards, or even those taking the exam for the first time, this comprehensive board review guide is everything needed in an easy to read, and beautifully presented, text. With extensive neuroimaging, illustrations, and neuropathology included, this book eliminates the need for obtaining multiple resources to study for the neurology board examination with high-yield information emphasized to highlight key facts. The book is divided into the basic sciences in Part 1 and clinical neurology in Part 2. It features short, easy-to-read chapters to help the busy resident, fellow, and clinician "on the run." In addition to those people preparing to take, or recertify for, the neurology boards, it will also be useful to medical students and residents rotating through neurology or for the generalist with an interest in reviewing neurology.
Publisher: Oxford University Press
ISBN: 0190244933
Category : Medical
Languages : en
Pages : 897
Book Description
This print edition of "Mayo Clinic Neurology Board Review: Clinical Neurology for Initial Certification and MOC" comes with a year's access to the online version on Oxford Medicine Online. By activating your unique access code, you can read and annotate the full text online, follow links from the references to primary research materials, and view, enlarge and download all the figures and tables. Written specifically for anyone preparing to recertify for the Neurology Boards, or even those taking the exam for the first time, this comprehensive board review guide is everything needed in an easy to read, and beautifully presented, text. With extensive neuroimaging, illustrations, and neuropathology included, this book eliminates the need for obtaining multiple resources to study for the neurology board examination with high-yield information emphasized to highlight key facts. The book is divided into the basic sciences in Part 1 and clinical neurology in Part 2. It features short, easy-to-read chapters to help the busy resident, fellow, and clinician "on the run." In addition to those people preparing to take, or recertify for, the neurology boards, it will also be useful to medical students and residents rotating through neurology or for the generalist with an interest in reviewing neurology.
Introduction to Health Care Management
Author: Sharon B. Buchbinder
Publisher: Jones & Bartlett Learning
ISBN: 1284156567
Category : Medical
Languages : en
Pages : 639
Book Description
Introduction to Health Care Management, Fourth Edition is a concise, reader-friendly, introductory healthcare management text that covers a wide variety of healthcare settings, from hospitals to nursing homes and clinics. Filled with examples to engage the reader’s imagination, the important issues in healthcare management, such as ethics, cost management, strategic planning and marketing, information technology, and human resources, are all thoroughly covered. Guidelines and rubrics along with numerous case studies make this text both student-friendly and teacher-friendly. It is the perfect resource for students of healthcare management, nursing, allied health, business administration, pharmacy, occupational therapy, public administration, and public health.
Publisher: Jones & Bartlett Learning
ISBN: 1284156567
Category : Medical
Languages : en
Pages : 639
Book Description
Introduction to Health Care Management, Fourth Edition is a concise, reader-friendly, introductory healthcare management text that covers a wide variety of healthcare settings, from hospitals to nursing homes and clinics. Filled with examples to engage the reader’s imagination, the important issues in healthcare management, such as ethics, cost management, strategic planning and marketing, information technology, and human resources, are all thoroughly covered. Guidelines and rubrics along with numerous case studies make this text both student-friendly and teacher-friendly. It is the perfect resource for students of healthcare management, nursing, allied health, business administration, pharmacy, occupational therapy, public administration, and public health.
Mayo Clinic 5 Steps to Controlling High Blood Pressure
Author: Sheldon G. Sheps
Publisher: Rosetta Books
ISBN: 0795347782
Category : Health & Fitness
Languages : en
Pages : 365
Book Description
How to play a vital role in your own health and longevity: A handbook from“one of the most reliable, respected health resources that Americans have” (Publishers Weekly). This easy-to-use guide will help you understand the many issues related to high blood pressure and assist you in preventing it, managing it, and making essential treatment decisions. · Learn which single factor you can do the most about when it comes to influencing your blood pressure. This one step may be all it takes to lower your blood pressure and keep it under control. · How losing as little as 10 pounds may reduce your blood pressure to a healthier level—includes practical help for maintaining a healthier weight. · Discover a great alternative that may lower your blood pressure just about as much as medications—without the expense of prescriptions. · Why your blood pressure goes down if you make your heart stronger—and dozens of tips to realize this goal. · How to manage your sodium intake. · Information about medications for when changes in lifestyle aren't enough and more
Publisher: Rosetta Books
ISBN: 0795347782
Category : Health & Fitness
Languages : en
Pages : 365
Book Description
How to play a vital role in your own health and longevity: A handbook from“one of the most reliable, respected health resources that Americans have” (Publishers Weekly). This easy-to-use guide will help you understand the many issues related to high blood pressure and assist you in preventing it, managing it, and making essential treatment decisions. · Learn which single factor you can do the most about when it comes to influencing your blood pressure. This one step may be all it takes to lower your blood pressure and keep it under control. · How losing as little as 10 pounds may reduce your blood pressure to a healthier level—includes practical help for maintaining a healthier weight. · Discover a great alternative that may lower your blood pressure just about as much as medications—without the expense of prescriptions. · Why your blood pressure goes down if you make your heart stronger—and dozens of tips to realize this goal. · How to manage your sodium intake. · Information about medications for when changes in lifestyle aren't enough and more
Cultures Built to Last
Author: Richard DuFour
Publisher: Solution Tree Press
ISBN: 193676475X
Category : Education
Languages : en
Pages : 125
Book Description
Take your professional learning community to the next level! Discover a systemwide approach for re-envisioning your PLC while sustaining growth and continuing momentum on your journey. You’ll move beyond isolated pockets of excellence while allowing every person in your school system—from teachers and administrators to students—the opportunity to be an instrument of lasting cultural change.
Publisher: Solution Tree Press
ISBN: 193676475X
Category : Education
Languages : en
Pages : 125
Book Description
Take your professional learning community to the next level! Discover a systemwide approach for re-envisioning your PLC while sustaining growth and continuing momentum on your journey. You’ll move beyond isolated pockets of excellence while allowing every person in your school system—from teachers and administrators to students—the opportunity to be an instrument of lasting cultural change.
Physician Practice Management
Author: Lawrence F. Wolper
Publisher: Jones & Bartlett Publishers
ISBN: 0763771015
Category : Health & Fitness
Languages : en
Pages : 675
Book Description
Published in association with the MGMA and written for physician leaders and senior healthcare managers as well as those involved in smaller practices, Physician Practice Management: Essential Operational and Financial Knowledge, Second Edition provides a comprehensive overview of the breadth of knowledge required to effectively manage a medical group practice today. Distinguished experts cover a range of topics while taking into special consideration the need for a broader and more detailed knowledge base amongst physicians, practice managers and healthcare managers. Topics covered in this must-have resource include: physician leadership, financial management, health care information technology, regulatory issues, compliance programs, legal implications of business arrangements, medical malpractice, facility design, and capital financing for physician group practices.
Publisher: Jones & Bartlett Publishers
ISBN: 0763771015
Category : Health & Fitness
Languages : en
Pages : 675
Book Description
Published in association with the MGMA and written for physician leaders and senior healthcare managers as well as those involved in smaller practices, Physician Practice Management: Essential Operational and Financial Knowledge, Second Edition provides a comprehensive overview of the breadth of knowledge required to effectively manage a medical group practice today. Distinguished experts cover a range of topics while taking into special consideration the need for a broader and more detailed knowledge base amongst physicians, practice managers and healthcare managers. Topics covered in this must-have resource include: physician leadership, financial management, health care information technology, regulatory issues, compliance programs, legal implications of business arrangements, medical malpractice, facility design, and capital financing for physician group practices.
Sports-Related Concussions in Youth
Author: National Research Council
Publisher: National Academies Press
ISBN: 0309288037
Category : Medical
Languages : en
Pages : 215
Book Description
In the past decade, few subjects at the intersection of medicine and sports have generated as much public interest as sports-related concussions - especially among youth. Despite growing awareness of sports-related concussions and campaigns to educate athletes, coaches, physicians, and parents of young athletes about concussion recognition and management, confusion and controversy persist in many areas. Currently, diagnosis is based primarily on the symptoms reported by the individual rather than on objective diagnostic markers, and there is little empirical evidence for the optimal degree and duration of physical rest needed to promote recovery or the best timing and approach for returning to full physical activity. Sports-Related Concussions in Youth: Improving the Science, Changing the Culture reviews the science of sports-related concussions in youth from elementary school through young adulthood, as well as in military personnel and their dependents. This report recommends actions that can be taken by a range of audiences - including research funding agencies, legislatures, state and school superintendents and athletic directors, military organizations, and equipment manufacturers, as well as youth who participate in sports and their parents - to improve what is known about concussions and to reduce their occurrence. Sports-Related Concussions in Youth finds that while some studies provide useful information, much remains unknown about the extent of concussions in youth; how to diagnose, manage, and prevent concussions; and the short- and long-term consequences of concussions as well as repetitive head impacts that do not result in concussion symptoms. The culture of sports negatively influences athletes' self-reporting of concussion symptoms and their adherence to return-to-play guidance. Athletes, their teammates, and, in some cases, coaches and parents may not fully appreciate the health threats posed by concussions. Similarly, military recruits are immersed in a culture that includes devotion to duty and service before self, and the critical nature of concussions may often go unheeded. According to Sports-Related Concussions in Youth, if the youth sports community can adopt the belief that concussions are serious injuries and emphasize care for players with concussions until they are fully recovered, then the culture in which these athletes perform and compete will become much safer. Improving understanding of the extent, causes, effects, and prevention of sports-related concussions is vitally important for the health and well-being of youth athletes. The findings and recommendations in this report set a direction for research to reach this goal.
Publisher: National Academies Press
ISBN: 0309288037
Category : Medical
Languages : en
Pages : 215
Book Description
In the past decade, few subjects at the intersection of medicine and sports have generated as much public interest as sports-related concussions - especially among youth. Despite growing awareness of sports-related concussions and campaigns to educate athletes, coaches, physicians, and parents of young athletes about concussion recognition and management, confusion and controversy persist in many areas. Currently, diagnosis is based primarily on the symptoms reported by the individual rather than on objective diagnostic markers, and there is little empirical evidence for the optimal degree and duration of physical rest needed to promote recovery or the best timing and approach for returning to full physical activity. Sports-Related Concussions in Youth: Improving the Science, Changing the Culture reviews the science of sports-related concussions in youth from elementary school through young adulthood, as well as in military personnel and their dependents. This report recommends actions that can be taken by a range of audiences - including research funding agencies, legislatures, state and school superintendents and athletic directors, military organizations, and equipment manufacturers, as well as youth who participate in sports and their parents - to improve what is known about concussions and to reduce their occurrence. Sports-Related Concussions in Youth finds that while some studies provide useful information, much remains unknown about the extent of concussions in youth; how to diagnose, manage, and prevent concussions; and the short- and long-term consequences of concussions as well as repetitive head impacts that do not result in concussion symptoms. The culture of sports negatively influences athletes' self-reporting of concussion symptoms and their adherence to return-to-play guidance. Athletes, their teammates, and, in some cases, coaches and parents may not fully appreciate the health threats posed by concussions. Similarly, military recruits are immersed in a culture that includes devotion to duty and service before self, and the critical nature of concussions may often go unheeded. According to Sports-Related Concussions in Youth, if the youth sports community can adopt the belief that concussions are serious injuries and emphasize care for players with concussions until they are fully recovered, then the culture in which these athletes perform and compete will become much safer. Improving understanding of the extent, causes, effects, and prevention of sports-related concussions is vitally important for the health and well-being of youth athletes. The findings and recommendations in this report set a direction for research to reach this goal.
Bonica's Management of Pain
Author: Jane C. Ballantyne
Publisher: Lippincott Williams & Wilkins
ISBN: 1496349059
Category : Medical
Languages : en
Pages : 5431
Book Description
Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. This exhaustively comprehensive edition of the classic Bonica’s Management of Pain, first published 65 years ago, expertly combines the scientific underpinnings of pain with clinical management. Completely revised, it discusses a wide variety of pain conditions—including neuropathic pain, pain due to cancer, and acute pain situations—for adults as well as children. An international group of the foremost experts provides comprehensive, current, clinically oriented coverage of the entire field. The contributors describe contemporary clinical practice and summarize the evidence that guides clinical practice.
Publisher: Lippincott Williams & Wilkins
ISBN: 1496349059
Category : Medical
Languages : en
Pages : 5431
Book Description
Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. This exhaustively comprehensive edition of the classic Bonica’s Management of Pain, first published 65 years ago, expertly combines the scientific underpinnings of pain with clinical management. Completely revised, it discusses a wide variety of pain conditions—including neuropathic pain, pain due to cancer, and acute pain situations—for adults as well as children. An international group of the foremost experts provides comprehensive, current, clinically oriented coverage of the entire field. The contributors describe contemporary clinical practice and summarize the evidence that guides clinical practice.