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Author: Étienne Collignon
Publisher:
ISBN: 9782868970145
Category : Industrial management
Languages : fr
Pages : 144
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Book Description
Author: Étienne Collignon
Publisher:
ISBN: 9782868970145
Category : Industrial management
Languages : fr
Pages : 144
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Book Description
Author: Klaus J. Zink
Publisher: Springer Science & Business Media
ISBN: 3642720986
Category : Business & Economics
Languages : en
Pages : 360
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Book Description
In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.
Author: Johannes Köper
Publisher: Springer Science & Business Media
ISBN: 3642576443
Category : Business & Economics
Languages : en
Pages : 385
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Book Description
A research network has examined how quality management is implemented in small and medium sized enterprises (SMEs) in Europe and what the consequences are for the qualification needs of employees. The research has taken place within the framework of the Leonardo da Vinci programme, which is an action programme of the European Commission DG XXII - Education Training and Youth. This book presents conclusions including three parts: "Results" deriving from the sector studies - specialised "Scientific contributions" of network partners - "Action-oriented dialogue" documenting comments of key actors in vocational training from the participating countries. Special objectives are: Support of quality-oriented development of SMEs and their staff; Support of quality-oriented development of vocational education and training; Support of implementation requirements including regional aspects.
Author: Johannes Köper
Publisher: Springer Science & Business Media
ISBN: 3642576486
Category : Business & Economics
Languages : en
Pages : 354
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Book Description
A research network has examined how quality management is implemented in small and medium sized enterprises (SMEs) in Germany, Finland, Greece, Ireland, Portugal, Sweden and the United Kingdom. The research has taken place within the framework of the Leonoardo Da Vinci pogramme. Managers of SMEs in the metalworking and food processing industries were asked what the consequences of the implementation of quality management were for the qualification needs of employees. This book presents the survey results as two sector studies. Analysed are competitive and specialisation tendencies of the sectors and company concepts of "Quality" and "Personnel" including current profiles of quality-related skill demands on staff as well as current training areas in the companies. Special objectives are: Anticipation of qualification needs for preventive vocational training strategies; Documentation of good practice and typical barriers as support for practitioners within SMEs and training bodies.
Author: Miroslav Opa
Publisher:
ISBN:
Category :
Languages : fr
Pages : 824
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Book Description
QU'EST-CE QUE LA QUALITE? COMMENT LA MANAGER? Y-A-T-IL DES DIFFERENCES DANS LE MANAGEMENT DE LA QUALITE EN EUROPE? CETTE THESE TRAITE LA PROBLEMATIQUE DU MANAGEMENT DE LA QUALITE DANS LES CONDITIONS EUROPEENNES ET PLUS PARTICULIEREMENT DANS LES CONDITIONS DU SECTEUR DE LA FABRICATION DES MACHINES ET EQUIPEMENT EN FRANCE ET EN REPUBLIQUE TCHEQUE. S'APPUYANT SUR L'ETUDE APPROFONDIE DES METHODES DU MANAGEMENT DE LA QUALITE ET SUR L'ENQUETE EFFECTUEE AUPRES DE 37 ENTREPRISES FRANCAISES ET 42 ENTREPRISES TCHEQUES, LA THESE: 1. ETUDIE LES PRATIQUES DU MANAGEMENT DE LA QUALITE, LES SITUE DANS UN CADRE SOCIAL ET HISTORIQUE; 2. ANALYSE L'EVOLUTION DU MANAGEMENT DE LA QUALITE DANS DEUX PAYS EUROPEENS, LA FRANCE ET LA REPUBLIQUE TCHEQUE, REPRESENTANT LES DEUX COTES DE L'ANCIEN "RIDEAU-DE FER", ET EN TRACE LES PRINCIPALES SIMILITUDES ET DIFFERENCES; 3. DESSINE UN ESQUISSE DE CE QUE POURRAIT DEVENIR LE MANAGEMENT DE LA QUALITE, AU DEBUT DE 21EME SIECLE EN PROPOSANT UN MODELE DU MANAGEMENT GLOBAL DE LA QUALITE
Author: Business Coaching Europe
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: Elke Ler
Publisher: Routledge
ISBN: 1351155903
Category : Business & Economics
Languages : en
Pages : 270
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Book Description
This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.
Author:
Publisher:
ISBN: 9783894292492
Category : Industrial safety
Languages : en
Pages : 225
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Book Description
Author: Christopher Pollitt
Publisher: SAGE Publications Limited
ISBN:
Category : Political Science
Languages : en
Pages : 216
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Book Description
Since the late 1980s, the quality of public services has been a major focus of attention for politicians, managers, and citizens. Unfortunately, most of the material available on how to achieve quality is either set in private sector contexts or confined to a single country. Now, for the first time, Pollitt and Bouckaert portray quality improvement as part of a broader managerial and political strategy, not a set of narrow technical issues. This pioneering volume provides an overview of concepts and methodologies involved in the management of quality improvements and, secondly, offers a set of case studies to illustrate how quality improvements have been achieved, drawing lessons from a spectrum of services in a range of countries. For managers, administrators, and professionals in public services, as well as for academics, consultants, and students of public management, organization studies, this book is a must.
Author: Teun W. Hardjono
Publisher:
ISBN: 9781901305005
Category : Management
Languages : en
Pages : 215
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Book Description
