Managed Service Providers A Complete Guide - 2019 Edition

Managed Service Providers A Complete Guide - 2019 Edition PDF Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655821090
Category :
Languages : en
Pages : 308

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Book Description
What are the essentials of internal managed service providers management? How do you catch managed service providers definition inconsistencies? Which managed service providers goals are the most important? What managed service providers metrics are outputs of the process? What is effective managed service providers? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Managed Service Providers investments work better. This Managed Service Providers All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Managed Service Providers Self-Assessment. Featuring 949 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Managed Service Providers improvements can be made. In using the questions you will be better able to: - diagnose Managed Service Providers projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Managed Service Providers and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Managed Service Providers Scorecard, you will develop a clear picture of which Managed Service Providers areas need attention. Your purchase includes access details to the Managed Service Providers self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Managed Service Providers Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Managed Service Providers A Complete Guide - 2019 Edition

Managed Service Providers A Complete Guide - 2019 Edition PDF Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655821090
Category :
Languages : en
Pages : 308

Get Book Here

Book Description
What are the essentials of internal managed service providers management? How do you catch managed service providers definition inconsistencies? Which managed service providers goals are the most important? What managed service providers metrics are outputs of the process? What is effective managed service providers? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Managed Service Providers investments work better. This Managed Service Providers All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Managed Service Providers Self-Assessment. Featuring 949 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Managed Service Providers improvements can be made. In using the questions you will be better able to: - diagnose Managed Service Providers projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Managed Service Providers and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Managed Service Providers Scorecard, you will develop a clear picture of which Managed Service Providers areas need attention. Your purchase includes access details to the Managed Service Providers self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Managed Service Providers Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Cloud Managed Service Providers A Complete Guide - 2019 Edition

Cloud Managed Service Providers A Complete Guide - 2019 Edition PDF Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655830658
Category :
Languages : en
Pages : 314

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Book Description
In retrospect, of the projects that you pulled the plug on, what percent do you wish had been allowed to keep going, and what percent do you wish had ended earlier? What would have to be true for the option on the table to be the best possible choice? When you map the key players in your own work and the types/domains of relationships with them, which relationships do you find easy and which challenging, and why? How can you measure the performance? How would you define cloud managed service providers leadership? This exclusive Cloud Managed Service Providers self-assessment will make you the principal Cloud Managed Service Providers domain expert by revealing just what you need to know to be fluent and ready for any Cloud Managed Service Providers challenge. How do I reduce the effort in the Cloud Managed Service Providers work to be done to get problems solved? How can I ensure that plans of action include every Cloud Managed Service Providers task and that every Cloud Managed Service Providers outcome is in place? How will I save time investigating strategic and tactical options and ensuring Cloud Managed Service Providers costs are low? How can I deliver tailored Cloud Managed Service Providers advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Cloud Managed Service Providers essentials are covered, from every angle: the Cloud Managed Service Providers self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Cloud Managed Service Providers outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Cloud Managed Service Providers practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Cloud Managed Service Providers are maximized with professional results. Your purchase includes access details to the Cloud Managed Service Providers self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Cloud Managed Service Providers Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Managed Service Provider a Complete Guide - 2019 Edition

Managed Service Provider a Complete Guide - 2019 Edition PDF Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655516729
Category :
Languages : en
Pages : 318

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Book Description
Is your proposed implementation team comprised of different personnel than the ongoing account management team? Were financial penalties involved? Does the solution you use generate program performance reports that supports service level agreements? Does your solution provide alerts? Is remote work allowed? This easy Managed Service Provider self-assessment will make you the accepted Managed Service Provider domain assessor by revealing just what you need to know to be fluent and ready for any Managed Service Provider challenge. How do I reduce the effort in the Managed Service Provider work to be done to get problems solved? How can I ensure that plans of action include every Managed Service Provider task and that every Managed Service Provider outcome is in place? How will I save time investigating strategic and tactical options and ensuring Managed Service Provider costs are low? How can I deliver tailored Managed Service Provider advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Managed Service Provider essentials are covered, from every angle: the Managed Service Provider self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Managed Service Provider outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Managed Service Provider practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Managed Service Provider are maximized with professional results. Your purchase includes access details to the Managed Service Provider self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Managed Service Provider Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

The Guide to a Successful Managed Services Practice

The Guide to a Successful Managed Services Practice PDF Author: Erick Simpson
Publisher: Intelligent Enterprise
ISBN: 9780978894306
Category : Computers
Languages : en
Pages : 324

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Book Description
The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!

Managed Service Provider A Complete Guide - 2020 Edition

Managed Service Provider A Complete Guide - 2020 Edition PDF Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655913313
Category : Business & Economics
Languages : en
Pages : 318

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Book Description
How does it affect the elements of your operation? What is the clients overall impression of the quality of service? Is there a clear ownership for ITAM? Does your solution include an annual planning and objective setting process? How do you process incidents that are in the backlog? This best-selling Managed Service Provider self-assessment will make you the principal Managed Service Provider domain standout by revealing just what you need to know to be fluent and ready for any Managed Service Provider challenge. How do I reduce the effort in the Managed Service Provider work to be done to get problems solved? How can I ensure that plans of action include every Managed Service Provider task and that every Managed Service Provider outcome is in place? How will I save time investigating strategic and tactical options and ensuring Managed Service Provider costs are low? How can I deliver tailored Managed Service Provider advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Managed Service Provider essentials are covered, from every angle: the Managed Service Provider self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Managed Service Provider outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Managed Service Provider practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Managed Service Provider are maximized with professional results. Your purchase includes access details to the Managed Service Provider self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Managed Service Provider Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Cloud Managed Service A Complete Guide - 2019 Edition

Cloud Managed Service A Complete Guide - 2019 Edition PDF Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655813545
Category :
Languages : en
Pages : 306

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Book Description
Are all requirements met? What would have to be true for the option on the table to be the best possible choice? What, related to, cloud managed service processes does your organization outsource? Can the schedule be done in the given time? What is the definition of success? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Cloud Managed Service investments work better. This Cloud Managed Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Cloud Managed Service Self-Assessment. Featuring 931 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Cloud Managed Service improvements can be made. In using the questions you will be better able to: - diagnose Cloud Managed Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Cloud Managed Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Cloud Managed Service Scorecard, you will develop a clear picture of which Cloud Managed Service areas need attention. Your purchase includes access details to the Cloud Managed Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Cloud Managed Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Managed Services A Complete Guide - 2019 Edition

Managed Services A Complete Guide - 2019 Edition PDF Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655806028
Category :
Languages : en
Pages : 314

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Book Description
Would you consider non local candidates for this position? Compared to this year, what will provide the biggest challenge to your organization meeting its goals and objectives next year? What have you achieved so far from your investments in PPM? How will the Service be measured? Why does your organization choose managed services? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Managed Services investments work better. This Managed Services All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Managed Services Self-Assessment. Featuring 980 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Managed Services improvements can be made. In using the questions you will be better able to: - diagnose Managed Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Managed Services and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Managed Services Scorecard, you will develop a clear picture of which Managed Services areas need attention. Your purchase includes access details to the Managed Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Managed Services Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Infrastructure Managed Services A Complete Guide - 2019 Edition

Infrastructure Managed Services A Complete Guide - 2019 Edition PDF Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655816287
Category :
Languages : en
Pages : 310

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Book Description
What are the costs and benefits? Does the scope remain the same? What new services of functionality will be implemented next with Infrastructure Managed Services ? Who defines (or who defined) the rules and roles? Implementation Planning: is a pilot needed to test the changes before a full roll out occurs? This premium Infrastructure Managed Services self-assessment will make you the trusted Infrastructure Managed Services domain assessor by revealing just what you need to know to be fluent and ready for any Infrastructure Managed Services challenge. How do I reduce the effort in the Infrastructure Managed Services work to be done to get problems solved? How can I ensure that plans of action include every Infrastructure Managed Services task and that every Infrastructure Managed Services outcome is in place? How will I save time investigating strategic and tactical options and ensuring Infrastructure Managed Services costs are low? How can I deliver tailored Infrastructure Managed Services advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Infrastructure Managed Services essentials are covered, from every angle: the Infrastructure Managed Services self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Infrastructure Managed Services outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Infrastructure Managed Services practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Infrastructure Managed Services are maximized with professional results. Your purchase includes access details to the Infrastructure Managed Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Infrastructure Managed Services Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Management Service Providers A Complete Guide - 2019 Edition

Management Service Providers A Complete Guide - 2019 Edition PDF Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655809470
Category :
Languages : en
Pages : 314

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Book Description
Explorations of the frontiers of management service providers will help you build influence, improve management service providers, optimize decision making, and sustain change, what is your approach? What management service providers improvements can be made? Are there measurements based on task performance? Where do ideas that reach policy makers and planners as proposals for management service providers strengthening and reform actually originate? What are your management service providers processes? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Management Service Providers investments work better. This Management Service Providers All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Management Service Providers Self-Assessment. Featuring 944 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Management Service Providers improvements can be made. In using the questions you will be better able to: - diagnose Management Service Providers projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Management Service Providers and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Management Service Providers Scorecard, you will develop a clear picture of which Management Service Providers areas need attention. Your purchase includes access details to the Management Service Providers self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Management Service Providers Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Managed Services in a Month - Build a Successful It Service Business in 30 Days - 2nd Ed.

Managed Services in a Month - Build a Successful It Service Business in 30 Days - 2nd Ed. PDF Author: Karl W. Palachuk
Publisher:
ISBN: 9780981997858
Category : Business & Economics
Languages : en
Pages : 208

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Book Description
Managed Services in a Month is a no-nonsense guide to building a successful managed service practice. Whether you are just starting out, or converting your existing break/fix technology consulting business to managed services, this book will show you the way. The newly revised and expanded 2nd edition has nine new chapters, covering the latest products and services available today-including cloud technologies. Karl Palachuk makes it very clear that managed services is the business model of the future. Managed Services in a Month is very practical and straight to the point. Karl shows you how to transform your business step by step. And yes-You can really do it in one month! Karl W. Palachuk is the author of ten books, including The Network Documentation Workbook, Service Agreements for SMB Consultants - A Quick-Start Guide to Managed Services, and The Network Migration Workbook. He is also the author of the most popular blog on Managed Services. Karl ran a consulting business for seventeen years and is now the Senior Systems Engineer at America's Tech Support. He provides technical support to small and medium size businesses in North America. In that role, Karl provides business consulting services and CEO-level training on technical topics.