Author: Celeste Headlee
Publisher: HarperCollins
ISBN: 0062669028
Category : Self-Help
Languages : en
Pages : 139
Book Description
“WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.
We Need to Talk
Author: Celeste Headlee
Publisher: HarperCollins
ISBN: 0062669028
Category : Self-Help
Languages : en
Pages : 139
Book Description
“WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.
Publisher: HarperCollins
ISBN: 0062669028
Category : Self-Help
Languages : en
Pages : 139
Book Description
“WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.
Listen, We Need to Talk
Author: Brian F. Harrison
Publisher: Oxford University Press
ISBN: 0190654775
Category : Political Science
Languages : en
Pages : 257
Book Description
American public opinion tends to be sticky. Although the news cycle might temporarily affect the public's mood on contentious issues like abortion, the death penalty, or gun control, public opinion toward these issues has remained remarkably constant over decades. There are notable exceptions, however, particularly with regard to divisive issues that highlight identity politics. For example, over the past three decades, public support for same-sex marriage has risen from scarcely more than a tenth to a majority of the population. Why have people's minds changed so dramatically on this issue, and why so quickly? It wasn't just that older, more conservative people were dying and being replaced in the population by younger, more progressive people; people were changing their minds. Was this due to the influence of elite leaders like President Obama? Or advocacy campaigns by organizations pushing for greater recognition of the equal rights of Lesbian, Gay, Bisexual, and Transgender (LGBT) people? Listen, We Need to Talk tests a new theory, what Brian Harrison and Melissa Michelson call The Theory of Dissonant Identity Priming, about how to change people's attitudes on controversial topics. Harrison and Michelson conducted randomized experiments all over the United States, many in partnership with equality organizations, including Equality Illinois, Georgia Equality, Lambda Legal, Equality Maryland, and Louisiana's Capital City Alliance. They found that people are often willing to change their attitudes about LGBT rights when they find out that others with whom they share an identity (for example, as sports fans or members of a religious group) are also supporters of those rights-particularly when told about support from a leader of the group, and particularly if they find the information somewhat surprising. Fans of the Green Bay Packers football team were influenced by hearing that a Packers Hall-of-Famer is a supporter of LGBT rights. African Americans were influenced by hearing that the Black president of the United States is a supporter. Religious individuals were influenced by hearing that a religious leader is a supporter. And strong partisans were influenced by hearing that a leader of their party is a supporter. Through a series of engaging experiments and compelling evidence, Listen, We Need to Talk provides a blueprint for thinking about how to bring disparate groups together over contentious political issues.
Publisher: Oxford University Press
ISBN: 0190654775
Category : Political Science
Languages : en
Pages : 257
Book Description
American public opinion tends to be sticky. Although the news cycle might temporarily affect the public's mood on contentious issues like abortion, the death penalty, or gun control, public opinion toward these issues has remained remarkably constant over decades. There are notable exceptions, however, particularly with regard to divisive issues that highlight identity politics. For example, over the past three decades, public support for same-sex marriage has risen from scarcely more than a tenth to a majority of the population. Why have people's minds changed so dramatically on this issue, and why so quickly? It wasn't just that older, more conservative people were dying and being replaced in the population by younger, more progressive people; people were changing their minds. Was this due to the influence of elite leaders like President Obama? Or advocacy campaigns by organizations pushing for greater recognition of the equal rights of Lesbian, Gay, Bisexual, and Transgender (LGBT) people? Listen, We Need to Talk tests a new theory, what Brian Harrison and Melissa Michelson call The Theory of Dissonant Identity Priming, about how to change people's attitudes on controversial topics. Harrison and Michelson conducted randomized experiments all over the United States, many in partnership with equality organizations, including Equality Illinois, Georgia Equality, Lambda Legal, Equality Maryland, and Louisiana's Capital City Alliance. They found that people are often willing to change their attitudes about LGBT rights when they find out that others with whom they share an identity (for example, as sports fans or members of a religious group) are also supporters of those rights-particularly when told about support from a leader of the group, and particularly if they find the information somewhat surprising. Fans of the Green Bay Packers football team were influenced by hearing that a Packers Hall-of-Famer is a supporter of LGBT rights. African Americans were influenced by hearing that the Black president of the United States is a supporter. Religious individuals were influenced by hearing that a religious leader is a supporter. And strong partisans were influenced by hearing that a leader of their party is a supporter. Through a series of engaging experiments and compelling evidence, Listen, We Need to Talk provides a blueprint for thinking about how to bring disparate groups together over contentious political issues.
How to Talk So Little Kids Will Listen
Author: Joanna Faber
Publisher: Simon and Schuster
ISBN: 1501131656
Category : FAMILY & RELATIONSHIPS
Languages : en
Pages : 448
Book Description
"New stories & strategies based on ... 'How to talk so kids will listen & listen so kids will talk'"--Cover.
Publisher: Simon and Schuster
ISBN: 1501131656
Category : FAMILY & RELATIONSHIPS
Languages : en
Pages : 448
Book Description
"New stories & strategies based on ... 'How to talk so kids will listen & listen so kids will talk'"--Cover.
How to Talk When Kids Won't Listen
Author: Joanna Faber
Publisher: Simon and Schuster
ISBN: 198213416X
Category : Family & Relationships
Languages : en
Pages : 400
Book Description
An all-new guide from the mega-bestselling How To Talk series applies trusted and effective communication strategies to the toughest challenges of raising children. For forty years, readers have turned to Adele Faber and Elaine Mazlish’s How To Talk So Kids Will Listen & Listen So Kids Will Talk, the book The Boston Globe called, “the parenting Bible,” for a respectful and practical approach to communication with children. Expanding upon this work, Adele’s daughter, Joanna Faber, along with Julie King, coauthored the bestselling book, How To Talk So Little Kids Will Listen. Now, Faber and King have tailored How To Talk’s tried and trusted communication strategies to some of the most challenging childhood moments. From tantrums to technology to talking to kids about tough topics, How To Talk When Kids Won’t Listen offers concrete strategies for these and many more difficult situations. Part One introduces readers to the How To Talk “toolbox,” with whimsical cartoons demonstrating the basic communication skills that will transform readers’ relationships with children in their lives. In Part Two, Joanna and Julie answer specific questions and share relatable stories, offering practical tools for addressing issues such as homework hassles, sibling battles, digital dilemmas, problems with punishment, and more. Readers can turn directly to any topic of interest and find the help they need, with handy “reminder pages.” Through the combination of lively stories from real parents and teachers, humorous illustrations, and entertaining exercises, How To Talk When Kids Won’t Listen offers real solutions to struggles familiar to every parent, grandparent, teacher, and anyone else who lives or works with children.
Publisher: Simon and Schuster
ISBN: 198213416X
Category : Family & Relationships
Languages : en
Pages : 400
Book Description
An all-new guide from the mega-bestselling How To Talk series applies trusted and effective communication strategies to the toughest challenges of raising children. For forty years, readers have turned to Adele Faber and Elaine Mazlish’s How To Talk So Kids Will Listen & Listen So Kids Will Talk, the book The Boston Globe called, “the parenting Bible,” for a respectful and practical approach to communication with children. Expanding upon this work, Adele’s daughter, Joanna Faber, along with Julie King, coauthored the bestselling book, How To Talk So Little Kids Will Listen. Now, Faber and King have tailored How To Talk’s tried and trusted communication strategies to some of the most challenging childhood moments. From tantrums to technology to talking to kids about tough topics, How To Talk When Kids Won’t Listen offers concrete strategies for these and many more difficult situations. Part One introduces readers to the How To Talk “toolbox,” with whimsical cartoons demonstrating the basic communication skills that will transform readers’ relationships with children in their lives. In Part Two, Joanna and Julie answer specific questions and share relatable stories, offering practical tools for addressing issues such as homework hassles, sibling battles, digital dilemmas, problems with punishment, and more. Readers can turn directly to any topic of interest and find the help they need, with handy “reminder pages.” Through the combination of lively stories from real parents and teachers, humorous illustrations, and entertaining exercises, How To Talk When Kids Won’t Listen offers real solutions to struggles familiar to every parent, grandparent, teacher, and anyone else who lives or works with children.
How to Talk So Your Husband Will Listen
Author: Rick Johnson
Publisher: Baker Books
ISBN: 1441240926
Category : Religion
Languages : en
Pages : 165
Book Description
A woman has a powerful influence on the man in her life. But in order to empower him to become all he was meant to be, she has to be able to talk so that he will listen, and listen so that he will talk. Author Rick Johnson shares with women the secrets to bringing about positive change in the men in their lives and shows them how to recognize and affirm his good qualities. Johnson shows women the keys they need to know to encourage leadership, forgiveness, and patience in their husbands build authentic masculinity deal with a man's anger, self-centeredness, or other negative traits and much more Every woman who wants to create a brighter future for both herself and her husband will benefit from this insightful and sometimes humorous insider's look into the mind of a man.
Publisher: Baker Books
ISBN: 1441240926
Category : Religion
Languages : en
Pages : 165
Book Description
A woman has a powerful influence on the man in her life. But in order to empower him to become all he was meant to be, she has to be able to talk so that he will listen, and listen so that he will talk. Author Rick Johnson shares with women the secrets to bringing about positive change in the men in their lives and shows them how to recognize and affirm his good qualities. Johnson shows women the keys they need to know to encourage leadership, forgiveness, and patience in their husbands build authentic masculinity deal with a man's anger, self-centeredness, or other negative traits and much more Every woman who wants to create a brighter future for both herself and her husband will benefit from this insightful and sometimes humorous insider's look into the mind of a man.
How to Talk So Kids Will Listen & Listen So Kids Will Talk
Author: Adele Faber
Publisher: Harper Collins
ISBN: 0380811960
Category : Family & Relationships
Languages : en
Pages : 306
Book Description
You Can Stop Fighting With Your Chidren! Here is the bestselling book that will give you the know–how you need to be more effective with your children and more supportive of yourself. Enthusiastically praised by parents and professionals around the world, the down–to–earth, respectful approach of Faber and Mazlish makes relationships with children of all ages less stressful and more rewarding. Their methods of communication, illustrated with delightful cartoons showing the skills in action, offer innovative ways to solve common problems.
Publisher: Harper Collins
ISBN: 0380811960
Category : Family & Relationships
Languages : en
Pages : 306
Book Description
You Can Stop Fighting With Your Chidren! Here is the bestselling book that will give you the know–how you need to be more effective with your children and more supportive of yourself. Enthusiastically praised by parents and professionals around the world, the down–to–earth, respectful approach of Faber and Mazlish makes relationships with children of all ages less stressful and more rewarding. Their methods of communication, illustrated with delightful cartoons showing the skills in action, offer innovative ways to solve common problems.
Listen Like You Mean It
Author: Ximena Vengoechea
Publisher: Pan Macmillan
ISBN: 1529074029
Category : Business & Economics
Languages : en
Pages : 336
Book Description
‘Could there be a more relevant book for our times? Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it’ - Nir Eyal, bestselling author of Hooked and Indistractable Hear me out. Does this sound like you? You end a team meeting and can’t recall a single thing that was said. You leave a conversation with a friend feeling disconnected and unfulfilled. You think you and your boss are on the same page, only to find out you haven’t been meeting expectations. Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It’s her job to uncover the truth behind how people use, and really think about, her company’s products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including: – How to quickly build rapport with strangers – Which questions help people unlock what they need to say – When it’s time to throw out the script entirely – How to recover from listener’s drain
Publisher: Pan Macmillan
ISBN: 1529074029
Category : Business & Economics
Languages : en
Pages : 336
Book Description
‘Could there be a more relevant book for our times? Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it’ - Nir Eyal, bestselling author of Hooked and Indistractable Hear me out. Does this sound like you? You end a team meeting and can’t recall a single thing that was said. You leave a conversation with a friend feeling disconnected and unfulfilled. You think you and your boss are on the same page, only to find out you haven’t been meeting expectations. Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It’s her job to uncover the truth behind how people use, and really think about, her company’s products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including: – How to quickly build rapport with strangers – Which questions help people unlock what they need to say – When it’s time to throw out the script entirely – How to recover from listener’s drain
How to Talk So Teens Will Listen and Listen So Teens Will Talk
Author: Adele Faber
Publisher: Harper Collins
ISBN: 0062046411
Category : Family & Relationships
Languages : en
Pages : 227
Book Description
The renowned #1 New York Times bestselling authors share their advice and expertise with parents and their teens in this accessible, indispensable guide to surviving adolescence Acclaimed parenting experts Adele Faber and Elaine Mazlish transformed parenting with their breakthrough, bestselling books Siblings Without Rivalry and How to Talk So Kids Will Listen and Listen So Kids Will Talk. Now, they return with this revolutionary guide that tackles the tough issues teens and their parents face today. Filled with straightforward, no-nonsense advice and written in their trademark, down-to-earth, accessible style sure to appeal to both parents and teens, this all-new volume offers both innovative suggestions that can be put into immediate action and proven techniques to build the foundation for lasting relationships. Covering topics from curfews and cliques to sex and drugs, it gives parents and teens the tools to safely navigate the often stormy years of adolescence.
Publisher: Harper Collins
ISBN: 0062046411
Category : Family & Relationships
Languages : en
Pages : 227
Book Description
The renowned #1 New York Times bestselling authors share their advice and expertise with parents and their teens in this accessible, indispensable guide to surviving adolescence Acclaimed parenting experts Adele Faber and Elaine Mazlish transformed parenting with their breakthrough, bestselling books Siblings Without Rivalry and How to Talk So Kids Will Listen and Listen So Kids Will Talk. Now, they return with this revolutionary guide that tackles the tough issues teens and their parents face today. Filled with straightforward, no-nonsense advice and written in their trademark, down-to-earth, accessible style sure to appeal to both parents and teens, this all-new volume offers both innovative suggestions that can be put into immediate action and proven techniques to build the foundation for lasting relationships. Covering topics from curfews and cliques to sex and drugs, it gives parents and teens the tools to safely navigate the often stormy years of adolescence.
It's Time to Talk (and Listen)
Author: Anatasia S. Kim
Publisher: New Harbinger Publications
ISBN: 1684032695
Category : Self-Help
Languages : en
Pages : 184
Book Description
Conversations about controversial topics can be difficult, painful, and emotionally charged. This user-friendly guide will help you engage in effective, compassionate discussions with family, friends, colleagues, and even strangers about race, immigration, gender, marriage equality, sexism, marginalization, and more. We talk every day—and we often do it without thinking. But, as you well know, there are some things that are harder to talk about—especially issues pertaining to politics, culture, lifestyle, and diversity. If you’ve ever struggled in a conversation about a “controversial” topic with a loved one, work colleague, or even a stranger, you know exactly how uncomfortable and heated the discussion can become. And even if you are one of the lucky few that expresses themselves eloquently, how do you move beyond mere “lip service” and turn words into actionable change? This groundbreaking book will show you how to get to that important next level in difficult conversations, to talk in an authentic and straightforward way about culture and diversity, and to speak from the heart with tools from the head. Using a simple eight-step approach, you’ll learn communication strategies that are supported by research and have been practiced in classrooms, work meetings, therapy sessions, and more. We constantly hear about friends and colleagues whose family members are not speaking to each other because of different political opinions, who’ve exchanged words that have mutually offended one another. If silence is one end of the continuum and verbal conflict anchors the other, how do we reach a middle ground? How do we take part in the “in between” spaces where both parties can speak and listen? With this book as your guide, you’ll learn to navigate these difficult conversations, and take what you’ve learned beyond the conversation and out into the world—whether it’s through politics, social justice movements, or simply expanding the minds of those around you.
Publisher: New Harbinger Publications
ISBN: 1684032695
Category : Self-Help
Languages : en
Pages : 184
Book Description
Conversations about controversial topics can be difficult, painful, and emotionally charged. This user-friendly guide will help you engage in effective, compassionate discussions with family, friends, colleagues, and even strangers about race, immigration, gender, marriage equality, sexism, marginalization, and more. We talk every day—and we often do it without thinking. But, as you well know, there are some things that are harder to talk about—especially issues pertaining to politics, culture, lifestyle, and diversity. If you’ve ever struggled in a conversation about a “controversial” topic with a loved one, work colleague, or even a stranger, you know exactly how uncomfortable and heated the discussion can become. And even if you are one of the lucky few that expresses themselves eloquently, how do you move beyond mere “lip service” and turn words into actionable change? This groundbreaking book will show you how to get to that important next level in difficult conversations, to talk in an authentic and straightforward way about culture and diversity, and to speak from the heart with tools from the head. Using a simple eight-step approach, you’ll learn communication strategies that are supported by research and have been practiced in classrooms, work meetings, therapy sessions, and more. We constantly hear about friends and colleagues whose family members are not speaking to each other because of different political opinions, who’ve exchanged words that have mutually offended one another. If silence is one end of the continuum and verbal conflict anchors the other, how do we reach a middle ground? How do we take part in the “in between” spaces where both parties can speak and listen? With this book as your guide, you’ll learn to navigate these difficult conversations, and take what you’ve learned beyond the conversation and out into the world—whether it’s through politics, social justice movements, or simply expanding the minds of those around you.
We Need to Talk
Author: Phillip Van Hooser
Publisher: Sound Wisdom
ISBN: 1640951563
Category : Business & Economics
Languages : en
Pages : 79
Book Description
Will your business relationships suffer or be saved by your ability to communicate? Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost - employees are encouraged or de-motivated - professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical. "As a manager in a client service environment, the need frequently arises to have critical conversations. Within days of reading We Need to Talk, I applied two of the principles Phil described and was beyond thrilled at the outcome. Not only did my associate respond favorably to the message, but agreed that changes were needed and committed to making them. I was utterly amazed at how easy it was to have the conversation. Every manager, no matter how experienced can benefit from this book. The time comes for you to have your next critical conversation, pick up We Need to Talk. You'll be glad you did!" --Priscilla Pinnegar, Client Support Manager II ADP, Inc. Discover how you can: Establish empathy and trust when communicating with subordinates, co-workers, superiors or customers Rebuild the believability quotient when truthfulness has not always been practiced Rein in "brutal honesty" and the damage it causes Build rapport by "actively" listening Earn respect while delivering difficult or sensitive messages Build integrity while eliminating communication barriers like the "grapevine" And get results by guaranteeing the message you intended was interpreted correctly Through a masterful use of stories and illustrations, We Need to Talk reveals six unique, powerful strategies for communicating successfully when relationships and results are riding on your abilities.
Publisher: Sound Wisdom
ISBN: 1640951563
Category : Business & Economics
Languages : en
Pages : 79
Book Description
Will your business relationships suffer or be saved by your ability to communicate? Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost - employees are encouraged or de-motivated - professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical. "As a manager in a client service environment, the need frequently arises to have critical conversations. Within days of reading We Need to Talk, I applied two of the principles Phil described and was beyond thrilled at the outcome. Not only did my associate respond favorably to the message, but agreed that changes were needed and committed to making them. I was utterly amazed at how easy it was to have the conversation. Every manager, no matter how experienced can benefit from this book. The time comes for you to have your next critical conversation, pick up We Need to Talk. You'll be glad you did!" --Priscilla Pinnegar, Client Support Manager II ADP, Inc. Discover how you can: Establish empathy and trust when communicating with subordinates, co-workers, superiors or customers Rebuild the believability quotient when truthfulness has not always been practiced Rein in "brutal honesty" and the damage it causes Build rapport by "actively" listening Earn respect while delivering difficult or sensitive messages Build integrity while eliminating communication barriers like the "grapevine" And get results by guaranteeing the message you intended was interpreted correctly Through a masterful use of stories and illustrations, We Need to Talk reveals six unique, powerful strategies for communicating successfully when relationships and results are riding on your abilities.