99 Lessons Learned from Disney to Improve the Patient Experience PDF Download

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99 Lessons Learned from Disney to Improve the Patient Experience

99 Lessons Learned from Disney to Improve the Patient Experience PDF Author: Jake Poore
Publisher:
ISBN: 9780998343402
Category :
Languages : en
Pages : 162

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Book Description
99 Lessons Learned From Disney to Improve the Patient Experience, is a wonderful resource for any health care organization that desires to improve the patient experience. Jake has truly captured the essence of Disney's principles for creating loyalty-driving experiences. And more importantly, he has thoughtfully and artfully applied these principles to the world of health care. For 15+ years, Jake and his team at ILS have been helping health care organizations successfully apply the lessons contained in this book. The lessons are field-tested and they work.