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Author: Donna Fluss
Publisher: Amacom
ISBN: 0814414435
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
Author: Donna Fluss
Publisher: Amacom
ISBN: 0814414435
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
Author: Bruce Powel Douglass
Publisher: Pearson Education
ISBN: 0321617126
Category : Computers
Languages : en
Pages : 658
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Book Description
Real-time and embedded systems face the same development challenges as traditional software: shrinking budgets and shorter timeframes. However, these systems can be even more difficult to successfully develop due to additional requirements for timeliness, safety, reliability, minimal resource use, and, in some cases, the need to support rigorous industry standards. In Real-Time Agility, leading embedded-systems consultant Bruce Powel Douglass reveals how to leverage the best practices of agile development to address all these challenges. Bruce introduces the Harmony/ESW process: a proven, start-to-finish approach to software development that can reduce costs, save time, and eliminate potential defects. Replete with examples, this book provides an ideal tutorial in agile methods for real-time and embedded-systems developers. It also serves as an invaluable “in the heat of battle” reference guide for developers working to advance projects, both large and small. Coverage includes How Model-Driven Development (MDD) and agile methods work synergistically The Harmony/ESW process, including roles, workflows, tasks, and work products Phases in the Harmony/ESW microcycle and their implementation Initiating a real-time agile project, including the artifacts you may (or may not) need Agile analysis, including the iteration plan, clarifying requirements, and validation The three levels of agile design: architectural, mechanistic, and detailed Continuous integration strategies and end-of-the-microcycle validation testing How Harmony/ESW’s agile process self-optimizes by identifying and managing issues related to schedule, architecture, risks, workflows, and the process itself
Author: Robert W. Jacobs
Publisher: Berrett-Koehler Publishers
ISBN: 9781881052456
Category : Business & Economics
Languages : en
Pages : 380
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Book Description
With Real Time Strategic Change, Robert Jacobs advocats a complete redesign of the way organisations change, and provides a practical guide through the entire change process.
Author: Stephen Bussey
Publisher: Pragmatic Bookshelf
ISBN: 1680507753
Category : Computers
Languages : en
Pages : 422
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Book Description
Give users the real-time experience they expect, by using Elixir and Phoenix Channels to build applications that instantly react to changes and reflect the application's true state. Learn how Elixir and Phoenix make it easy and enjoyable to create real-time applications that scale to a large number of users. Apply system design and development best practices to create applications that are easy to maintain. Gain confidence by learning how to break your applications before your users do. Deploy applications with minimized resource use and maximized performance. Real-time applications come with real challenges - persistent connections, multi-server deployment, and strict performance requirements are just a few. Don't try to solve these challenges by yourself - use a framework that handles them for you. Elixir and Phoenix Channels provide a solid foundation on which to build stable and scalable real-time applications. Build applications that thrive for years to come with the best-practices found in this book. Understand the magic of real-time communication by inspecting the WebSocket protocol in action. Avoid performance pitfalls early in the development lifecycle with a catalog of common problems and their solutions. Leverage GenStage to build a data pipeline that improves scalability. Break your application before your users do and confidently deploy them. Build a real-world project using solid application design and testing practices that help make future changes a breeze. Create distributed apps that can scale to many users with tools like Phoenix Tracker. Deploy and monitor your application with confidence and reduce outages. Deliver an exceptional real-time experience to your users, with easy maintenance, reduced operational costs, and maximized performance, using Elixir and Phoenix Channels. What You Need: You'll need Elixir 1.9+ and Erlang/OTP 22+ installed on a Mac OS X, Linux, or Windows machine.
Author: Bruce Powel Douglass
Publisher: Elsevier
ISBN: 0080492231
Category : Business & Economics
Languages : en
Pages : 433
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Book Description
This practical new book provides much-needed, practical, hands-on experience capturing analysis and design in UML. It holds the hands of engineers making the difficult leap from developing in C to the higher-level and more robust Unified Modeling Language, thereby supporting professional development for engineers looking to broaden their skill-sets in order to become more saleable in the job market. It provides a laboratory environment through a series of progressively more complex exercises that act as building blocks, illustrating the various aspects of UML and its application to real-time and embedded systems. With its focus on gaining proficiency, it goes a significant step beyond basic UML overviews, providing both comprehensive methodology and the best level of supporting exercises available on the market. Each exercise has a matching solution which is thoroughly explained step-by-step in the back of the book. The techniques used to solve these problems come from the author's decades of experience designing and constructing real-time systems. After the exercises have been successfully completed, the book will act as a desk reference for engineers, reminding them of how many of the problems they face in their designs can be solved. - Tutorial style text with keen focus on in-depth presentation and solution of real-world example problems - Highly popular, respected and experienced author
Author: Ryan W. Quinn
Publisher: Berrett-Koehler Publishers
ISBN: 1626564027
Category : Business & Economics
Languages : en
Pages : 289
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Book Description
Just as the Wright Brothers combined science and practice to finally realize the dream of flight, Ryan and Robert Quinn combine research and personal experience to demonstrate how to reach a psychological state that elevates us and those around us to greater heights of achievement, integrity, openness, and empathy. It's the psychological equivalent of aerodynamic lift, and it is the fundamental state of leadership. This book draws on recent advances in positive psychology and organizational science to describe four questions that, when asked in any situation, will help us experience the fundamental state of leadership. Engaging personal stories illustrate how the Quinns and others have applied these concepts at work, at home, and in the community. --
Author: Doris Kearns Goodwin
Publisher: Simon & Schuster
ISBN: 1476795932
Category : History
Languages : en
Pages : 496
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Book Description
From Pulitzer Prize–winning author and esteemed presidential historian Doris Kearns Goodwin, an invaluable guide to the development and exercise of leadership from Abraham Lincoln, Theodore Roosevelt, Lyndon B. Johnson, and Franklin D. Roosevelt. The inspiration for the multipart HISTORY Channel series Abraham Lincoln and Theodore Roosevelt. “After five decades of magisterial output, Doris Kearns Goodwin leads the league of presidential historians” (USA TODAY). In her “inspiring” (The Christian Science Monitor) Leadership, Doris Kearns Goodwin draws upon the four presidents she has studied most closely—Abraham Lincoln, Theodore Roosevelt, Franklin D. Roosevelt, and Lyndon B. Johnson (in civil rights)—to show how they recognized leadership qualities within themselves and were recognized as leaders by others. By looking back to their first entries into public life, we encounter them at a time when their paths were filled with confusion, fear, and hope. Leadership tells the story of how they all collided with dramatic reversals that disrupted their lives and threatened to shatter forever their ambitions. Nonetheless, they all emerged fitted to confront the contours and dilemmas of their times. At their best, all four were guided by a sense of moral purpose. At moments of great challenge, they were able to summon their talents to enlarge the opportunities and lives of others. Does the leader make the times or do the times make the leader? “If ever our nation needed a short course on presidential leadership, it is now” (The Seattle Times). This seminal work provides an accessible and essential road map for aspiring and established leaders in every field. In today’s polarized world, these stories of authentic leadership in times of apprehension and fracture take on a singular urgency. “Goodwin’s volume deserves much praise—it is insightful, readable, compelling: Her book arrives just in time” (The Boston Globe).
Author: James M. Kouzes
Publisher: John Wiley & Sons
ISBN: 1119687012
Category : Business & Economics
Languages : en
Pages : 247
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Book Description
Learn how you can tackle everyday leadership challenges regardless of your title, position, or authority with this insightful resource A book about leadership for people who are not in formal or hierarchical leadership positions, Everyday People, Extraordinary Leadership provides readers with a comprehensive and practical approach to addressing leadership challenges, no matter the setting or circumstance. Esteemed scholars and sought-after consultants Jim Kouzes and Barry Posner adapt their trademark The Five Practices of Exemplary Leadership® framework to today’s more horizontal workplace, showing people that leadership is not about where you are in the organization; it’s about how you behave and what you do. Everyday People, Extraordinary Leadership draws on the authors’ deep well of research and practical experience to cover key subjects: The essence of making a difference in any role, setting, or situation The difference between positions of authority and leadership The importance of self-development in leadership development This book is perfectly applicable and accessible for anyone who wants to improve their own leadership potential and who isn’t yet in an official leadership role. Everyday People, Extraordinary Leadership offers authoritative new insights, original case studies and examples, and practical guidance for those individuals who want to make a difference. You supply the will, and this book will supply the way.
Author: Pnina Kass
Publisher: Houghton Mifflin Harcourt
ISBN: 9780618442034
Category : Juvenile Fiction
Languages : en
Pages : 204
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Book Description
Sixteen-year-old Thomas Wanninger wants to find out what his grandfather, a Nazi officer, did during World War II. Thomas is going to Israel to work on a kibbutz, where he will have access to a Jerusalem archive that may hold the information he seeks. His life is one of many to be affected by a terrorist attack that occurs on the day he arrives.
Author: J. Richard Hackman
Publisher: Harvard Business Press
ISBN: 1578513332
Category : Business & Economics
Languages : en
Pages : 330
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Book Description
Hackman (social and organizational psychology, Harvard U.) identifies the factors of being a team leader that will enable a team to work together efficiently to achieve organizational goals. He suggests that five conditions are necessary: having a real team, a compelling direction, an enabling team structure, a supportive organizational context, and expert team coaching. He integrates insights from interviews with team leaders with concepts from the social sciences. Annotation copyrighted by Book News, Inc., Portland, OR
