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Author: Brian D. Fitch
Publisher: SAGE Publications
ISBN: 1506303390
Category : Social Science
Languages : en
Pages : 132
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Book Description
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Author: Brian D. Fitch
Publisher: SAGE Publications
ISBN: 1506303390
Category : Social Science
Languages : en
Pages : 132
Get Book Here
Book Description
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Author: Howard Giles
Publisher: John Benjamins Publishing
ISBN: 9781588112552
Category : Law
Languages : en
Pages : 280
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Book Description
Given widespread media attention to issues of crime and its prevention, police heroism, and new modes of police-community involvements, this international collection is timely. It is unique in examining ways in which police and citizens communicate across a range of contexts and problem areas. While much attention is afforded the critical roles of communication by police agencies, there has been little recourse to communication science and its theories. Likewise, the latter has not, until recently, concerned itself with analyzing police-citizen interactions. This volume examines the character of such encounters, forging new theoretical frameworks having implications for practice in many instances. Topics include media portrayals of law enforcement, communication and new technologies within police culture, domestic violence, hate crimes, stalking, sexual abuse, and hostage negotiations. This book should be relevant not only to a range of social sciences besides Communication scholars and students, but also to practitioners working in the field.
Author: William A. Donohue
Publisher: SAGE
ISBN: 9780803933125
Category : Family & Relationships
Languages : en
Pages : 188
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Book Description
This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.
Author: Christopher Blake
Publisher: Learning Matters
ISBN: 0857255711
Category : Social Science
Languages : en
Pages : 193
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Book Description
This text provides an accessible and up-to-date introduction to criminal justice for all those undertaking degrees and foundation degrees in policing. It will also be relevant to degree courses in criminology and criminal justice. The book provides a holistic overview of the Criminal Justice System (CJS) and an exploration of the roles of key players within the system and how the police interact with these organisations. It examines some of the principles that underpin the ′modernisation′ of the police, in particular how the police service collaborates with partner agencies and the rationale associated with the Change Agenda.
Author: Mary Scannell
Publisher: McGraw Hill Professional
ISBN: 0071743669
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Author: John Grieve
Publisher: SAGE
ISBN: 184860534X
Category : Social Science
Languages : en
Pages : 241
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Book Description
This is the first course guide that has been developed for students of policing. It identifies the core themes and additional source material, providing an essential overview for students and a reference point for use throughout their studies. The Policing Course Companion is designed to complement and work alongside existing literature. It provides: " Easy access to the key themes in policing " Helpful summaries of the approach taken by the main course textbooks " Guidance on the essential study skills required to pass the course " Help with developing critical thinking " Taking it Further sections that suggest how readers can extent their thinking beyond the "received wisdom" " Pointers to success in course exams and written assessment exercises The SAGE Course Companion in Policing is much more than a revision guide for undergraduates; it is an essential tool that will help readers take their course understanding to new levels and help them achieve success in their undergraduate course. John Grieve is a former Director of Intelligence for the Metropolitan Police, where he also held a number of other senior roles. He is now Chair of the John Grieve Centre for Policing and Community Safety and Emeritus Professor at London Metropolitan University. Clive Harfield is a former police Inspector and is now the Deputy Director of the John Grieve Centre for Policing and Community Safety, London Metropolitan University. Allyson MacVean is Founder and Director of the John Grieve Centre for Policing and Community Safety, London Metropolitan University.
Author: Brian D. Fitch
Publisher: SAGE Publications
ISBN: 1483312534
Category : Law
Languages : en
Pages : 489
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Book Description
Law Enforcement Ethics: Classic and Contemporary Issues for the New Millennium covers many of the important facets of law enforcement ethics, including the selection, training, and supervision of officers. Editor Brian D. Fitch brings together the works of a diverse task force with a vested interested in reducing officer misconduct—including law enforcement scholars, educators, and practitioners from a variety of disciplines—to present a comprehensive look at this critical subject that is gaining more attention in agencies and in the media today. The text covers topics on the roles of culture, environment, social learning, policy, and reward systems as they pertain to law enforcement ethics, as well as the ethics of force, interrogations, marginality, and racial profiling. This volume also covers several unique aspects of ethics, such as the role of Post-Traumatic Stress Disorder in misconduct (PTSD), cheating during law enforcement promotional practices, off-duty misconduct, and best practices in developing countries.
Author: Brian H. Spitzberg
Publisher: Routledge
ISBN: 1135597685
Category : Language Arts & Disciplines
Languages : en
Pages : 427
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Book Description
The Dark Side of Interpersonal Communication examines the multifunctional ways in which seemingly productive communication can be destructive—and vice versa—and explores the many ways in which dysfunctional interpersonal communication operates across a variety of personal relationship contexts. This second edition of Brian Spitzberg and William Cupach’s classic volume presents new chapters and topics, along with updates of several chapters in the earlier edition, all in the context of surveying the scholarly landscape for new and important avenues of investigation. Offering much new content, this volume features internationally renowned scholars addressing such compelling topics as uncertainty and secrecy in relationships; the role of negotiating self in cyberspace; criticism and complaints; teasing and bullying; infidelity and relational transgressions; revenge; and adolescent physical aggression toward parents. The chapters are organized thematically and offer a range of perspectives from both junior scholars and seasoned academics. By posing questions at the micro and macro levels, The Dark Side of Interpersonal Communication draws closer to a perspective in which the darker sides and brighter sides of human experience are better integrated in theory and research. Appropriate for scholars, practitioners, and students in communication, social psychology, sociology, counseling, conflict, personal relationships, and related areas, this book is also useful as a text in graduate courses on interpersonal communication, ethics, and other special topics.
Author: Richard West
Publisher: SAGE Publications
ISBN: 1544336675
Category : Language Arts & Disciplines
Languages : en
Pages : 417
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Book Description
Interpersonal Communication, Fourth Edition empowers you to become a more confident communicator by providing you with both the knowledge and the practical skills you need to make effective communication choices in today's rapidly changing and technologically advanced society. Rather than "telling" you how to communicate, authors Richard L. West and Lynn H. Turner offer a toolbox of key skills so you can actively choose and experiment with strategies appropriate for a given situation. Filled with realistic examples and scenarios that reflect the diversity and interactions of today's students, this practical text makes clear connections among theory, skills, and the life situations we all encounter on a daily basis. New to the Fourth Edition: New personal reflection questions for the IPC Careers and IPC Around Us features help you discover the relevance of interpersonal communication in your everyday life. A new applied theory feature, IPC Praxis, shows you how to apply the theories outlined in the chapter narrative to your life experiences. New chapter wrap-ups, key questions for application, and communication application tests provide you with opportunities to assess what you have learned in the chapter. SAGE edge provides you with helpful tools, including eFlashcards, practice quizzes, and more, in one easy-to-use online environment.
Author: Craig Paterson
Publisher: SAGE
ISBN: 0857254146
Category : Social Science
Languages : en
Pages : 174
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Book Description
A concise and up to date introduction to criminology for those undertaking degrees and foundation degrees in policing, police studies and related subjects. It provides an introduction to criminological perspectives on the development of the police service over the last 200 years alongside an overview of contemporary themes. Key topics include the changing role of policing, police governance and accountability, policing philosophies and strategies and the globalisation of policing. The book also examines the role criminology has played in the modernisation agenda and police reform, the shift to evidence-led policing, and the relationship between criminological theory and police practice.
